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American Airlines Fires Worker For Responding to Customer Complaint

Ever since they started cutting costs in the face of an industry-wide slowdown a few years ago, airlines haven't exactly been Mr. Popular among traveling consumers. Long lines and delays have left most passengers dismayed and disgruntled. And now, one airline in particular faces a growing PR crisis after firing one of its employees over... defending his company?

The former worker, identified only by the mysterious "Mr. X," was a Web designer for American Airlines, and, as Web designers are wont to do, found himself online one day, browsing through blogs. One post, in particular, gave him pause. Fellow designer Dustin Curtis composed an extensive open letter to the airline, complaining about its Web site, suggesting an alternative look, and recommending that it fire its Web design team. Mr. X, upon reading the blog, courteously responded via e-mail, saying that Curtis was "so very right," but noting that any Web inadequacies had less to do with staff incompetency and more to do with the "internal culture" of the company. According to the Telegraph, he also assured Curtis that the site was under renovation, and that improvements would be forthcoming.

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Web, Social Networking

Most U.S. Companies Blocking Facebook and Twitter, Finds Survey


Large corporate offices make a habit of blocking certain Web sites -- particularly personal e-mail, video sharing, and social networking sites. But, according to a recent survey compiled by Robert Half Technology, it appears that smaller businesses are locking out employees, too.

The survey of 1,400 Chief Information Officers (CIOs) from across the U.S. found that 54-percent of companies completely block access to social networking sites, while 19-percent block their use outside of "business purposes." Dave Willmer, executive director of Robert Half Technology, noted in a press release, "Using social networking sites may divert employees' attention away from more pressing priorities." Given the recent rash of people being fired over Facebook and Twitter, we imagine such policies might also serve to protect employees from themselves.

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Computers

How Your Germ-Filled Office Can Get You Sick


We know it. You're sick. Everybody you know is sick. Hell, we're so sick, we've replaced our coffee breaks with coughing breaks. Whether the swine flu, allergies, or the mysterious 'crud,' maladies are first and foremost in the public consciousness these days, and the raging debate over health care isn't doing much to allay concerns. With that in mind, the Wall Street Journal has launched its own investigation to identify the "germiest" places we encounter on a daily basis. Near the top of the list? Brace yourselves, brave workers.

The office building or *shudder* complex is likely the most rampant germ-hole through which you trudge in your everyday escapades. Charles Gerba, a microbiologist at the University of Arizona's Department of Soil, Water and Environmental Science, told the Journal, "The biggest risks are in areas of high contact -- like the hundreds of people who have touched that escalator rail before you did." Gerba also noted that, due to frequent contact with food and grimy hands, and due to the fact that they're rarely disinfected, office desks host, on average, 400 times as many germs as do toilet seats. Women's offices are apparently twice as germ-filled as men's, largely due to the mold and yeast produced by improperly stored food.

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Computers, Web

National Science Foundation Hit by Internet Porn Scandal


At the taxpayer-funded National Science Foundation (NSF), investigations of employees' inappropriate use of Internet pornography have skyrocketed over the past year, The Washington Times reports. According to foundation records obtained by the Times, out of 10 closed misconduct investigations last year, seven involved online pornography. The NSF, with over 1,200 employees and an endowment listed last year around $6 billion, is a public institution designed to dole out grants to universities and research institutions for an array of scientific endeavors. Unfortunately, this spike in employee misbehavior diverted the NSF from its primary duties of grant fraud investigation, and has cost taxpayers, as well.

One official, for example, spent 331 days on porn sites, chatting with nude or scantily clad women, sparking an investigation that cost taxpayers anywhere between $13,800 and $58,000, alone. Before resigning after being exposed, the official attempted to explain away his frisky forays by claiming he was only chatting with these poor, disadvantaged (and, by total coincidence, naked) girls because he wanted to help them make a little money, so they could "help their parents," the investigation report explains.

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Web, Social Networking

City Workers Banned From Facebook -- After Spending 572 Hours On It


It's no secret that Facebook is productivity's biggest enemy. With all those gifts to send, games to play, and friends to stalk, there's no time for work once you log in to the social networking site. While many offices and schools have caught onto this, it took one British city council a little longer than most.

According to The Daily Mail, the Portsmouth City Council recently banned the staff of 4,500 at its town hall from using Facebook, after discovering that employees spent an average of 413 hours per month perusing the site. Not only were these Brits spending a jaw-dropping amount of time logged-in, but they were also logging in often -- about 270,000 times a month. Things really spiraled out of control this past July, when the staff totaled 572 hours and 38 minutes, or 71 working days, on Facebook, even though they were only supposed to visit the site during lunch or after work. That's taxpayers' money hard at work, folks.

While the site has been blocked, the staff can apply to access Facebook only if it's necessary to complete their job (although it'd be hard to imagine too many instances where this would apply). This ban is a commendable effort by the local government, but the council shouldn't forget that there are plenty of other ways to waste time on the Internet -- Youtube, Hulu, eBay, Switched... [From: The Daily Mail]
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Web's Biggest Time Hogs
There's no question that the Internet saves us time, thanks to services such as e-mail, Google Maps and FreshDirect to name just a few. So, what are people doing with their newly found free time? They're wasting it on the Internet playing games, Twittering away, browsing for movies, updating blogs and looking for love. Without further ado, here are the Web's top time sucks.
AP Photo/Georgia Tech, Ron Felt

Death of Print

    Elle Girl
    In April 2006, Elle Girl's print edition was closed down, but the Web site lives on at ellegirl.com.

    CosmoGirl
    Though it will be folded into Seventeen magazine, the teen version of Cosmopolitan will publish its last print issue in December 2008. It will live on at CosmoGirl.com.

    Christian Science Monitor
    Founded in 1908 by Mary Baker Eddy, this venerable paper will move all its daily content to the Web starting in 2009, though it will still publish a weekly print version.

    Radar Magazine
    Was it too snarky for its own good? We'll never know, but this modern-day successor to '80s-era Spy magazine shut down in October. AMI, owner of the National Enquirer, bought RadarOnline.com, however, which will focus on celebrity gossip a la TMZ.com.

    US News and World Report
    Once a serious competitor to Time and Newsweek, US News and World Report is now best known for its College guides, which it will continue to publish. The weekly newsmagazine, however, will be turned into a monthly, and all daily operations are moving to the Web at usnews.com.

Web

New Zealand Woman Fired for Using Bolded ALL CAPS in E-Mail

A New Zealand office worker recently learned a tough lesson: When sending an e-mail, be careful with fonts and colors. Someone could interpret that bold sentence the wrong way.

According to The New Zealand Herald, Vicki Walker was fired from her position as financial controller at ProCare Health for sending "confrontational" e-mails that included words in red, bold, and worst of all, capital letters. This happened in December 2007, after Walker had already worked her white-collar job for nearly two years. ProCare says that Walker's e-mails had sown seeds of discord in the office, because they included things like specified times and dates in red. Oh, my! And how dare Walker highlight and bold this statement in blue: "To ensure your staff claim is processed and paid, please do follow the below checklist." What an outrage!

However, Walker may have the last laugh, here. After being fired, she did what any sane person would do and took her former employer to court. Not only did Walker receive the equivalent of $12,000 for unfair dismissal, but she also plans on pressing further charges. Get it while you can, lady. At least she has a legitimate complaint, unlike this fool who badmouthed his job on Facebook. After all, office workers' rights to bold, highlight and capitalize should be protected at any cost. How else do you get a point across in this day and age? Speak it, or something? [From: The New Zealand Herald]

Computers, Web

NYC Coffee Shops Shutting Down Laptops


Coffee shops, typically welcoming refuges for lonely bloggers, Web entrepreneurs, and monetarily-challenged job hunters, are turning away laptop users and implementing restrictions on computer time during prime business hours. According to the Wall Street Journal, an increasing number of New York coffee shops are covering their electrical outlets, requiring customers to actually eat something or spend money before they access the Net.

The WSJ specifically mentions Naidre's, Cocoa Bar, Espresso 77, and Cafe Grumpy [Ed. note: Switched has a few other scowling baristas we'd like to add to the list] as New York laptop discouragers. (Major chains such as Borders, Starbucks, and Barnes & Noble reportedly plan on keeping their current computer protocols.) While some coffee shops may have frowned upon lingering customers with small checks for some time now, the Journal attributes the growing trend of enforced restrictions to the recession.

Do you use your laptop at coffee shops?


The increasing number of unemployed job seekers paired with restaurants' mounting struggles to get revenue from paying customers means laptop-squatter crackdown. Shoot. Here comes the lunch crowd. Unfortunately, judging from our server's disgruntled expression, it looks like it's time we moved on again. [From: The Wall Street Journal, via DownloadSquad]

[Editor's note: We've recently spent some time in France, where free Wi-Fi in the traditional French cafe is increasingly prevalent and there are rarely any drink- or food-buying requirements beyond an intial purchase all day except during lunch (Noon-2pm), when it's suddenly au revoir, les laptop-users!]
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What Your Gadgets Say About You
What Does Your Tech Say About You?
As makes sense in consumer societies, most folks in developed nations -- wittingly or not -- express themselves via the stuff they accumulate. Since technological goods have become increasingly pervasive, and affordable, it only makes sense that tech companies have begun to imbue their products with 'personalities' of their own. From your ride to your ringtone, your tech -- like it or not -- can expose aspects of your personality to others. Click through to see just what we're talking about.

What Do Your Gadgets Say About You?

    What Does Your Tech Say About You?
    As makes sense in consumer societies, most folks in developed nations -- wittingly or not -- express themselves via the stuff they accumulate. Since technological goods have become increasingly pervasive, and affordable, it only makes sense that tech companies have begun to imbue their products with 'personalities' of their own. From your ride to your ringtone, your tech -- like it or not -- can expose aspects of your personality to others. Click through to see just what we're talking about.

    Your car
    Possibly the most widely recognized status symbol of the modern era, the automobile has been developed perhaps more than any other piece of machinery to appeal to certain personality types. A Mercedes, for instance, might give off the vibe that you are a high-roller, concerned with sophistication over flash. If you drive a Chevy, you're putting out that all-American vibe. And if you drive a Hummer? Well, you just suck.

    Your ringtone
    Downloadable ringtones have skyrocketed in popularity over recent years, with even your cousin's pitiful emo band hawking their own via MySpace. Since the kinds of people who use ringtones are rarely the kinds of people to courteously set their phones to silent mode when in public, the whole world's perception of you could hinge on your ringtone selection. If you pick a Young Jeezy jam, you're probably the type of person who likes to get crunk. If you download a Barry Manilow ringtone, you're probably the type of person that downloads ringtones by accident.

    Your cell phone
    With smartphones pervading pockets and purses everywhere, the cell phone may soon replace the automobile as the most recognizable status symbol. While a BlackBerry gives off the vibe that you are all about business, an iPhone would suggest that you mix business and pleasure -- a technological mullet, of sorts. And as for those Luddites among us with older-gen, plain-old cell phones? Well, that says we'd rather buy months' worth of groceries than a telephone.

    Your preferred MP3 player bit rate
    A CNET report has broken down MP3 listeners into types, contingent on their bit rate preferences. Folks who listen to 128kbps probably use their MP3 players' included headphones. Those who subscribe to 256kbps are highly likely to use BitTorrent, but never Limewire. Lossless fans tend be Gen X-ers, while 320kbps-listeners tend to be part of Gen Y.

    Your Vista sidebar gadgets
    Since Vista's "gadgets" feature leaves some users perplexed, Windows Vista Magazine (that's right) offered a break-down of Vista user types last year. According to the article, those who leave the sidebar alone are "unadventurous" and might be "nervous." Folks who mess with the sidebar a little bit are "naturally curious," but also "flit between things." On the other hand, Vista users who fully take advantage of the sidebar are called "individuals" who "aren't afraid to try new things." It's almost as if Windows Vista Magazine wants you to pay for Windows Vista gadgets. Weird.

    Your gadgets, in general
    If you're a gadget lover, or what's called an 'early adopter,' research shows that you're probably an assertive person. The study, conducted by Nielsen Online and Mindset Media, also found that folks who rush to the store in order to buy the newest gadget tend to have strong leadership qualities. Oh, and they also tend to be condescending jerks.

    Your Mac
    If you're a Mac user, chances are high that you're also an early adopter, so it should be no surprise that, as the owner of a Mac, you are probably an arrogant, uptight kind of person. Of course, it's not all bad. The study in question, conducted at last year's Macworld conference, shows that Mac users also tend to be more open-minded. Unless it comes to PC-users, that is.

Web

How Not to Get Fired Over Internet Misuse at Work


It's 2009, and surfing the Web during work is pretty much an accepted activity, but take heed -- when you're on company time and dime, you may still want to stick to the straight and narrow. According to the 2009 Electronic Business Communication Policies & Procedures Survey, 26-percent of bosses have fired workers for e-mail violations and 52-percent have fired workers over inappropriate general Internet use.

Examiner.com has posted some helpful pointers from the ePolicy Institute for employees who need to watch their Internet behavior. First, know that upper management is looking at your e-mail account. (If you're pretty sure they don't, just go ahead and assume anyway, because a shocking 66-percent of bosses monitor employees' Internet connections and an additional 43-percent watch workers' e-mails.)

Secondly, if you use a company computer, don't forget that it's not your personal space. When accessing your own e-mail or social networking account, you are forfeiting your right to privacy. Save Facebook for later.

Lastly, while the First Amendment might protect your blog in the courtroom, it won't protect you in the boardroom. Private companies can fire you for just about anything, including status updates. [From: Examiner, ePolicy Institute]

Web, Social Networking

South African Calls Boss a "Serial Masturbator" on Facebook, Gets Fired

With so much pain and humiliation caused by Facebook around the world, we were less than shocked to hear that the cycle of embarrassment had traveled south of the Equator.

According to an AFP article, hosted on Google, a South African man was recently terminated from his job after calling his boss a "serial masturbator" on Facebook. What did he think was going to happen? Did he expect a cookie and a tummy rub? Apparently, the 23-year-old wasn't a huge fan of his boss, and decided that a virtual, worldwide forum was the perfect place to vent his frustration. We have to wonder why he even bothered with the "serial masturbator" tag line. He just described half the people on Planet Earth for goodness sake (not to mention primates!).

Brothers and sisters around the world! Heed our advice! Facebook is a place to post pictures of you with beautiful people you barely know. Facebook is a place to be witty and slightly politically incorrect to people you want to impress. It is not a place to vent about people that could potentially fire you! Follow those simple guidelines and you should be just fine. [From: AFP/Google]

Social Networking

Twitter Much? You Could Get Paid for It.



Despite its raging popularity, Twitter often receives criticism for being the realm of the narcissistic and self-indulgent. Combine that with a proliferation of celebrities and extreme overexposure in the media, and it's easy to see why a hard-working, everyday American might dismiss the site as totally worthless.

Before you judge too quickly, the New York Times earlier this week reported that a variety of corporations are trying to hop on the Twitter bandwagon. This means potential jobs for proven Twitterers.

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Social Networking

Canadian Woman Gets Fired via Facebook



By now, we've seen plenty of people fired thanks to their online antics on social networks like MySpace or Facebook, but this latest story takes that idea and puts something of a twist on it. According to Canwest News Service, Crystal Bell was a worker at a Canadian spa who logged in to Facebook one morning back in November before heading to work. She had a message waiting in her inbox from her boss -- a message indicating that she'd been fired. Thinking her boss was kidding she went to work anyway. As it turns out, it wasn't a joke.

Bell lives in British Columbia and is a frequent user of the site -- in fact she actually found the job and was hired over Facebook. In that light it's somewhat more fitting that her employment was also terminated through the service, but that still makes it rather distasteful. Now, of course, there's a legal debate stirring about how appropriate or inappropriate that action was, but that's a discussion that will surely take some time to settle. Until then we'll go ahead and label this as rude. [From: Canwest News]

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Computers, Web

Swedish Airport Agency Fires 8 for Watching Porn at Work

Porn Scandal Sweeps Through Swedish Airport Agency

Ugh. Seriously, people, stop looking at porn on your work computer. It's unprofessional, dangerous for the company network, and quite stupid if you value the idea of being employed. Yet, despite repeated scandals and warnings, folks just keep loading up their work PCs with Internet filth.

The latest shocker comes out of Sweden, where eight employees of the national airport agency LFV lost their jobs for browsing porn sites on the job. During an investigation into slow network performance, LFV located and identified the eight porn-viewers, who were strewn across different LFV locations and seem to have been unaware of one another. Seven of the employees were fired, while one resigned after being turned into the authorities on suspicion of viewing child pornography.

An LFV spokesperson told The Local, an English-language Swedish news site, that the employees used somewhere between 25- and 75-percent of their time at work to browse or download content from pornographic Web sites. FLV has said it's going to start enforcing stricter rules governing browsing behavior, but we're pretty confident the issue isn't lax regulations. It's basic human stupidity. [From: The Local]

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Computers, BlackBerry, iPhone

'Repetitive Surf Injury,' the New Scourge of Brit Office Workers



We don't want to inspire a Swine Flu-type hysteria, but there is a malady that currently plagues over 500,000 English workers and results in U.K. businesses' losing over 5 million days a year. Fortunately, the condition is not contagious, and seems to be easily prevented and remedied. According to the Economic Times, Repetitive Surf Injury (RSI) -- muscle, tissue and ligament damage caused by the excessive or improper manipulation of computers and mobile gadgets -- costs the nation's industries billions of dollars a year.

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Video Games

Game Designer Quits Job With Custom 'Mario' Game as Resignation Letter

Australian Developer Quits Job with Videogame

Ever feel like burning some bridges when you quit a job? Shredding important documents or yelling at your former manager? No? How about jumping on a power mushroom and groping a princess? If that's more up your alley, you're not alone; a developer named Mr. Jarrad decided to quit his job at game developer 2K Australia by creating a game featuring just those sorts of antics, we learned from Joystiq.

His game (play it here), titled 'A Message for 2K Australia,' sports a few short levels featuring Nintendo's Mario. In them, you run, jump, and collect items, each collection displaying the message "I QUIT" in big letters across the screen. It's a bit brash, and, while it does go on to say that the team at 2K is excellent, we can't help but wonder just how this was received by Jarrad's now-former employer. We're also curious to know what Nintendo's legal department thinks of the thing. [From: Farbs.org, Via: Joystiq]

Computers

Personal Use of PCs at Work Can't Be Stopped, Study Finds

Personal Internet Use at Work Deemed Inevitable, Potentially Harmful
If you've managed to convince your boss that personal Internet use at the office is a good thing, kudos to you. If, however, he or she isn't buying it, then maybe you should go for the 'inevitability' argument, citing a report that has found attempts at blocking workers' personal use of the 'Net to be more or less futile.

As reported by Ars Technica, Palo Alto Networks' 'Application Usage and Risk Report for the Spring of 2009' states that employees "will take whatever steps are necessary to use whichever applications they want." So banning those installed Twitter clients won't do a thing, employers. That seems innocuous enough, but some of the report's conclusions are a bit more troubling. For instance, 92-percent of the 900,000 surveyed employees were found to use peer-to-peer, file-sharing applications that hog office bandwidth and, potentially, spread illegal content. Let's do keep in mind, though, that this report comes from a firewall company, which could certainly benefit from employers' paranoia over their employees' Web use.

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