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Cell Phones, Celebrities, iPhone

Luke Wilson Joins the AT&T and Verizon Ad Fray

In case you haven't noticed, the two major cell phone service providers have spent the past few weeks trying to prove their mettle in a 3G network-wagging contest. It started with Verizon's "There's a Map For That" commercial, which debuted in October and was a direct dig at the iPhone (which just so happens to be carried exclusively by AT&T). The latter company filed a lawsuit against Verizon Wireless, claiming that the commercial led consumers to believe AT&T doesn't offer any wireless service outside a 3G network.

After losing a request for an injunction this week, AT&T decided to fire back with an advertisement of its own. According to Engadget, AT&T's new 30-second spot, which features actor Luke Wilson, makes the Great Smartphone War official (video after the break). In the commercial, Wilson places magnets on a board according to which company offers a certain feature. To no surprise, Wilson and his magnets claim that AT&T kicks Verizon's butt when it comes to the fastest 3G network, and that it has the most popular smartphones as well.

Let's assume that AT&T thought some star power would make people forget about Verizon's witty spot. Well, it didn't. This is an epic fail, folks. If AT&T had to go this route, couldn't it at least have snagged the funny Wilson brother? [From: Engadget]

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The Daily Engadget: Verizon Tussles With AT&T, School Ditches Books for E-Readers


Our friends over at Engadget obsessively cover everything new in gadgets and consumer electronics, which is why we compile this daily roundup of their top stuff (or, at least, what we think is tops). For more details on any of these stories, click on the Engadget links in each story below.

Verizon vs. AT&T Battle Continues
Hoo boy, AT&T is suing the tar out of Verizon for false advertising, but Verizon isn't taking it sitting down. In response to charges that it had falsely characterized AT&T in commercials, Verizon's legal staff came back with fighting words, saying: "The truth hurts."

Sony Reader Conquers Canadian Academy
In Canada, it seems folks are getting tired of lugging around big, heavy textbooks, with one high school switching entirely to Sony Readers. We can only assume that our neighbors in the Frozen North decided to implement the switch because: one, winter's coming; two, energy prices continue to rise; and three, old books make warm fires.

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Cell Phones

Complex Cell Phone Plans Dumbfound Economists, Too

Cell phone plans are complex creatures. With all those options for minutes, text messaging, and Internet, it's impossible to figure out exactly what you're paying for. The result? Thoroughly confused, many customers just play it safe and purchase the most expensive packages.

Barry Nalebuff, economics professor at the Yale School of Management, told the New York Times, "The whole pricing thing is weird. You pay $60 to make your first phone call. Your next 1,000 minutes are free. Then the minute after that costs 35 cents." It's all clear as mud, right? Basically, phone companies want to squeeze as much money as they can out of each customer. Unfortunately, the need to keep investors happy can become more important than the consumer's best interest.

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Cell Phones, Google

Google Maps Navigation Debuts on DROID, Android 2.0 Phones

Verizon has some powerful new ammunition for its anti-iPhone attack campaign. Considering a public statement made today by Google, Verizon's newest anti-Apple ad will likely read, "iDon't have free, default GPS." That's right, the rumored Google Maps Navigation service is officially for real, and Android 2.0 software will debut first on Verizon's Motorola DROID.

According to Google's statement, the free Navigator service (video after the break) will provide unparalleled services, including voice search (It does have a car dock mode.), up-to-the-minute traffic view, a "search along route" function, actual photographs of destination points so you know exactly where you're going, and several other exclusive features. Judging from the demonstration video (above), Navigator definitely passes the eye test. The alluring route search function, in particular, looks perfect for finding pit stops during a road trip.

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Cell Phones, iPhone

Analysts (Again) Predict iPhone Heading to Other Carriers Next Year

Analysts Claim iPhone Heading to Verizon Next Summer
We've heard the rumors before that the iPhone might be heading to AT&T's biggest competitor -- Verizon. One research analyst (fancy way of saying "good guesser") at Piper Jaffray told investors that Apple will open the iPhone up to other carriers in the U.S. in the summer of 2010.

Of course, there is little more evidence of this than there was in April when we first reported this rumor. Such a move would make sense, however. Apple has managed to successfully increase its market share in France after switching to a multi-carrier model. Additionally, polls have shown that while consumers are satisfied with the iPhone, they are less than happy with AT&T's service, especially in major metropolitan areas like New York.

Verizon plans to launch its 4G data network, called LTE, next year. Some believe the company may be hustling its premier for early 2010 in order to allow time for testing and expansion -- in advance of a possible Apple product debut.

Of course, all of this is just hearsay and conjecture. But in the grand scheme of Apple rumors, we'd still rate this one far more plausible than the Apple Tablet. [From: Apple Insider]

Cell Phones

California Couple Slapped with $8K Trans-Pacific Phone Bill

International travelers frequently get slammed with unexpected and exorbitant cell phone fees, particularly for services like checking e-mail and sending text messages. According to CNN, California's P. Morgan Brown and his wife almost missed a mortgage payment recently because Verizon (with whom they had signed up for auto-draft billing) dropped an $8,000 tab on the couple after Ms. Brown used her phone during a visit to Indonesia.

Verizon reportedly charged the Browns $2.50 per text message home, and $1.75 per minute for calls home. While the European Union has implemented regulations to reduce roaming charges and cap text-messaging fees, U.S. carriers seem content to gouge their unwitting customers. Writing for Tribune Media Services, Christopher Elliott gives some tips on how to cut down, and avoid, those ridiculous charges.

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Cell Phones

'Take Back the Beep Campaign': Cell Phone Carriers Respond



David Pogue, New York Times tech writer extraordinaire, took to the Web two weeks ago in a campaign to force cell phone carriers to delete time-wasting, pre-voicemail instructions. Pogue writes that over 28,032 blogs have rallied behind the Take Back the Beep campaign, and "thousands and thousands" of complaints have been sent to Verizon, AT&T, T-Mobile, and Sprint. So, two weeks in, how have the cellular giants responded?

Sprint confirmed that it's possible to remove those instructions from its service, Verizon's mum on the whole subject, and T-Mobile responded to Pogue with a typically vague corporate statement: "We appreciate the feedback we've received from our customers, and these comments are being taken into consideration in our planning." AT&T said it would make some changes, and suggested it would "make Visual Voice Mail available on other devices."

If you haven't taken to the digital streets yet, or if you just want to reaffirm your commitment to the cause, Pogue's got instructions and contacts for making your voice heard. If this succeeds, maybe the momentum can be used to cut down on those absurd text-messaging rates. [From: New York Times via Engadget]

Cell Phones

Verizon to Repay $30M Over Unwanted Phone Personalization Charges

In case you haven't heard, the country isn't exactly rolling in the money these days. Some fortunate Verizon customers in Florida might get an unexpected kickback, however, thanks to a court-ordered refund from the wireless provider after it falsely charged customers for products they didn't want.

According to Broadband, Florida Attorney General Bill McCollum reached an agreement with Verizon and Alltel (now owned by Verizon) to repay customers $30 million for ringtones, music, wallpaper, and other items they didn't want (or understand) they were purchasing. McCollum says online scammers were charging users as much as $19.99 a month for content that customers believed was free. As part of the agreement, Verizon is also required to change some of its practices to ensure customers aren't fooled by these kinds of scams in the future.

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Cell Phones

AT&T and Verizon Deny Text Message Price-Fixing


The Senate investigation into anti-competitive practices among the major cellular carriers is moving forward, and AT&T and Verizon have vehemently denied any accusations of price-fixing, Reuters reported earlier this week.

A few years ago, every major carrier decided that individual text messages should cost $0.20, instead of the $0.10 that had been the standard for years. But, as Democratic Michigan Senator Herb Kohl noted, and Ars Technica points out, companies usually drive each other to lower prices, not raise them. But Verizon and AT&T argued before the Senate Judiciary Committee that prices for text messaging have actually fallen over the past several years, despite the increase to $0.20.

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Cell Phones

Man Gets $10,000 Cell Phone Bill

With story after story of outrageous cell phone bills, you'd think people would know better. But with online bill payment services, we often only give a quick glance to our statements, enter our credit card information, and never give it a second thought. After reading about the recent troubles of one California man, though, we'll be sure to look a little closer next time we pay our cell phone bills. Mark Elliot recently received a bill from Verizon Wireless that totaled more than the cost of some cars.

Elliot told The Morning Call that the $9,993.88 bill was an obvious error on Verizon's part. The breakdown of the bill looked like this: $182.96 in monthly access charges, $5.17 in taxes and fees, and $9,805.75 in wireless Internet activity. That amounts to 44,000 megabytes (that's 44 gigabytes; almost 11,000 songs or 60 full-length films) of data downloaded or accessed in just one month.

Elliot contacted a Verizon representative who laughed off the charges and told him they would take care of it. However, another Verizon rep called him back and said, after checking his records, he would have to pay the bill. Elliot suggested his account was hacked, but Verizon denied his claim. Then, the company had a change of heart and said the bill would be adjusted. However, the next day Elliot awoke to find Verizon charged him for the total amount of the bill. In turn, Elliot's Bank of America checking account, which held just $781, was overdrawn by thousands of dollars.

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Cell Phones, iPhone

Two New Apple Devices on Verizon? We Doubt It.

two new apple devices on verizon? we doubt it.

We thought that the days of absurd iPhone rumors were behind us. We were pretty sure that the new phone operating system du jour -- Android -- had finally stolen the spotlight. Besides, the iPhone has developed a regular cycle of reasonably predictable improvements, so what could the rumor mill possibly stir up to take attention away from Google and the Palm Pre? How about the tantalizing idea of two new iPhone-like devices on the Verizon network?

Rumors have been circulating about the iPhone coming to Verizon, and about AT&T looking to extend its deal for iPhone exclusivity through 2011. But carrier deals are boring. If you really want to send the Internets into a tizzy, you've got to entice them with promises of secretive new hardware, like the oft-rumored-but-never-materialized iPhone Nano, or an Apple netbook-like device. These happen to be exactly the devices that a new Business Week article claims will soon be coming to Verizon's network.

Verizon CEO Lowell McAdam confirmed that the cellular provider is in talks with Apple about bringing devices to the network, but he revealed nothing about what the nature of the hardware would be. This of course has given people carte blanche for making stuff up. The two rumored devices have been described respectively as a "smaller, less expensive calling device described by a person who has seen it as an 'iPhone lite'," and as a larger, touchscreen "media pad" that will play movies, music, and make VoIP calls over WiFi, but will not include a cellular radio (Isn't that called the iPod Touch?).

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iPhone

Is the iPhone Coming to Verizon?

Whoa, folks, the week's barely started and already we have some big tech news. According to "people familiar with the situation," USA Today writes that Verizon and Apple have been in "high level" talks for months about developing an iPhone for the Verizon network. Although Verizon's 80 million customers would make an iPhone deal pretty attractive to Apple, this news flies in the face of Apple CEO Tim Clark's comments last week. Cook stated that Apple would keep its iPhone exclusive to AT&T, calling it the "best wireless provider in the U.S."

AT&T's contract with Apple gives it exclusive rights to distribute the iPhone in the U.S. through 2010, but it sounds like we could be seeing a Verizon iPhone in 2011. As far as mobile data accessibility (e.g. surfing the Web, checking Facebook, and using e-mail), Verizon's CDMA network offers slower speeds than AT&T's 3G network. Roger Entner, head of telecom research for Nielsen, told USA Today that, despite the speed difference, Verizon's CDMA network is perceived as more reliable than AT&T's 3G network. (Either way, we think 3G is overrated, speed-wise.)

AT&T stands to lose the most if Apple ends up in bed with Verizon, because many potential customers love the iPhone but are either disappointed by AT&T or already have a contract with another carrier. Customers could be the big winners here, since Apple is likely to continue selling iPhones on the AT&T network, finally giving customers the option to choose a carrier. [From: USA Today via Engadget]

Audio/Video, TV, Webware

Verizon Guy Drills Hole Into Wedding Dress During FiOS Installation


Verizon touts its high-speed fiber-optic FiOS service as "the top-rated broadband service in America," providing faster Internet access than cable to go along with its "first-class installation." Though plenty of folks would agree that the FiOS service provides fast downloads, one recent customer (and his wife) would vehemently take odds with the company's "first-class installation" claim.

Sam, the displeased Verizon customer, told The Consumerist that the Verizon installation expert drilled a hole into his bedroom closet, instead of the laundry room four feet away. The errant drill bit then penetrated the pricey wedding dress belonging to Sam's wife.

The dress driller apologized to Sam, and told him a Verizon representative would contact him about the damaged gown. Apparently, Sam is still waiting. There are so many possibilities here that we're not sure which direction to take -- how about, "Verizon, can you hear Sam, now?" Or, maybe, "That's the closest a Verizon installation guy will ever get to touching a wedding dress." Hey, we kid, we kid. You Verizon guys are alright. [From: The Consumerist]

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Computers

Barnes & Noble Working on a Kindle Competitor?


Everyone else is doing it, so why not Barnes & Noble too? That's the talk following last week's CTIA at least, where mysterious "insiders" were reportedly abuzz about the possibility of a B&N e-book reader that, like the Kindle, would supposedly be tied to a cellular carrier for some Whispernet-like connectivity. According to one of those insiders, Barnes & Noble had apparently first been in talks with Verizon about a partnership, but those seem to have fallen apart for one reason or another, and it now looks like Sprint (Amazon's partner, coincidentally) is the top contender. Some "observers" apparently still aren't ruling out AT&T as a possibility, however, especially in light of its recent expression of interest about getting into the e-book reader game. No word about the actual device itself just yet, but there's no shortage of ready-made options out there (like Plastic Logic's e-reader above) should B&N decide to go that route.

[Thanks, Tim]

Cell Phones, Mobile Software, Visionaries

Is Voicemail on the Road to Extinction?

If you've let your voicemail box clog up with messages that you've already returned, or that you know you don't need to check, you're not alone. As a result of several factors, including the ongoing text messaging boom and the growing popularity of social networking sites like Facebook and Twitter, voicemail use is on the wane may soon be as relevant as a cassette-tape answering machine or a floppy disk, the New York Times writes.

uReach Technologies, a firm which handles voice messaging duties for Verizon Wireless and other carriers, claims that over 30-percent of voicemail messages remain unchecked for at least three days, and that 20-percent of their customers never call to check their messages at all. Another marketing research group, the Opinion Research Corporation, released a separate study demonstrating that 91-percent of subjects under 30 answer text messages within an hour, and, according to The New York Times, "are four times more likely to respond within minutes to a text than to a voice message."

Several companies are currently selling programs that convert voicemails to text messages (although those paid services are sure to suffer at the hand of Google's imminent and free-of-charge Google Voice). With such programs, mobile users can read an immediate transcript of a message without having to dial the number, enter a password, press 1, press 1, press 1, and then slog through inane and tedious messages they don't intend to return. According to James Siminoff of PhoneTag, one such service, customers can run through their converted texts up to 20 times faster than they can the original voice messages.

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CNET provides the latest tech news, unbiased reviews, videos, podcasts, software, and downloads, making tech products easy to find, understand and use.

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