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BlackBerry Outage Blamed on Software Update Again

by Tim Stevens, posted Feb 14th 2008 at 9:02AM

Blackberry Outage Blamed on Software Update -- AgainEarlier this week, the popular BlackBerry service for smart phones went offline. The outage was short, fixed within a few hours, but for those who remember the painful outages last year, it was an unfortunate reminder that perhaps things aren't entirely well at RIM, the company behind the BlackBerry.

The company has now reported that the problem was due to a bogus software update pushed to phones intended to speed up the flow of messages across its network. That's the same thing it said about the last outage in 2007, a mistake it promised to never make again.

From Engadget

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BlackBerry Service Suffers Brief Widescale Outage

by Will Safer, posted Feb 11th 2008 at 6:42PM

Blackberry Outage According to reports, Research In Motion's Blackberry devices suffered a wide-scale outage that began this afternoon around 3:30 p.m. Eastern Standard Time, according to reports from carrier AT&T. The outage affected all carriers and not just AT&T.

The problem has reportedly been fixed, although Verizon indicates it may take some time for it to catch up with delivery of backlogged email to its subscribers.

The last time Blackberry service went out was this past September. After an earlier outage in April 2007, RIM CEO Jim Balsille said, "It shouldn't have happened, and it won't happen again."

So much for promises.

We think it is interesting that Blackberry notified its customers via e-mail.

From AOL Money & Finance.

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BlackBerry Suffers Yet Another Outage

by Tim Stevens, posted Sep 10th 2007 at 12:09PM

BlackBerry Suffers Yet Another OutageIf you were having trouble receiving e-mail on your BlackBerry this past weekend, you weren't alone. On Friday, users began reporting that messages were being received very late or not at all. For some, the problem had resolved itself by late Friday night, though for many the slowdown persisted through much of the weekend. BlackBerry maker Research in Motion, or RIM, has blamed the outage on a software glitch and has not said how many of its North American customers were affected.

Everything now appears to be back up to speed just in time for the work week. Still, we can't help but think back to the similar outage in April, which lasted days and was ultimately blamed on inadequate testing of a software update. One month later, RIM CEO Jim Balsille said, "It shouldn't have happened, and it won't happen again."

We can't wait to hear what he has to say about this one.

From Smartphone Thoughts

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