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Best Buy Allegedly Paid Bonuses to 'Murfing' Managers

Best Buy Accused of Paying Incentives to 'Murfing' Managers
These past months have been tough for retailers, particularly ones selling frivolous electronics that people don't really need. You'd think they'd be a bit more careful with their customers, but not so much, apparently. First we heard about a number of shady dealings at Office Depot and then some improper refusals to match competitors' prices at Best Buy. Now, we're hearing that the latter company is on the receiving end of a lawsuit that alleges, among other things, that Best Buy paid bonuses to managers who denied legitimate price matches.

Recently, some Best Buy managers have reportedly broken with the retailer's advertised price-matching policy in a practice called 'murfing.' The lawsuit quotes an internal memo that instructed managers to refuse price matching and offered them bonuses for doing so. According to the suit, over 100 such denials were made per store each week. If you happen to shop in New York state and were one of those denied, you can get in on the (class) action by calling (845) 356-2570, or by sending an e-mail to mbraunstein@kgglaw.com. Happy hunting. [From: HDGuru.net via The Consumerist]

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TV

Is Best Buy 'Murfing' Its Customers?


As Office Depot and Best Buy attempt to one-up each other in their ongoing war against the American consumer, one brave shopper recently infiltrated enemy lines and performed a little undercover espionage of the latter big box store. The honorable HD Guru (disguised as an average citizen looking for a new Panasonic HDTV) recently went to Best Buy with high hopes of uncovering the truth about the retail giant's price-matching policy.

Not to be outdone by Office Depot's myriad misleading of customers (including lying about stock availability and changing computer price tags), Best Buy allegedly encourages its employees to refuse to match competitors' prices with a tactic known as "murfing." To perform his reconnaissance, Mr. Guru cased three Best Buy locations in the New York area and asked employees at each store to match a competitor's price for the TV, listed at $700 less than the Best Buy price. Salespeople at each location refused, citing nonexistent policy exemptions. At the final location, the incognito blogger asked to look at the store policy sheet, which they are legally obligated to display. After not finding proof of any such exemption clauses, the Guru challenged the store manager who relented and begrudgingly agreed to match the price.

In these situations, HD Guru suggests that shoppers always demand to see a manager, as well as the store's policy sheet. To further aid potential Best Buy patrons, he also provides some helpful do's and don't's for comparison shoppers, as well as some tips about how to protect oneself against murfing. Study his strategy here so you can join the crusade and help him stick it to scammy salesfolks everywhere. [From: HD Guru]

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Computers, Laptops, Notebooks, desktops

Report: Office Depot Employees Altering Computer Price Tags



Wow. Things at Office Depot appear to be worse than we could have possibly thought. In fact, the alleged apparent systematic misleading of customers makes the shenanigans at BestBuy look quite tame by comparison.

Laptop Mag has published a follow up to its initial report of employees being encouraged to lie to customers at Office Depot. It turns out that salespeople at other Office Depot locations across the country are telling Laptop that the the same dishonesty is being encouraged at their stores. Even worse, the lying goes beyond mere fibs about laptop stock -- employees have reported Photoshopping and digitally altering price tags, as well as including the price of extended warranties and protection plans in the cost of clearance items. For example, if a $500 laptop were on sale for $450 and the employees needed to push an $80 extended warranty, the store would list the laptop at $500 and claim to be offering the $80 warranty for only $30.

Do you shop at Office Depot?



We'd like to say we're shocked, but it has become increasingly clear that dishonesty and unethical behavior (while not "officially" endorsed) are simply standard corporate policy at some major retail chains. We may not be shocked, but we are certainly appalled.

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Computers

Office Depot Managers Encourage Lying to Customers, Say Employees


Some Office Depot sales managers have been encouraging their employees to lie to customers, Laptop's blog revealed in an investigative report Tuesday.

According to a number of the Web site's readers, who also claim to work for Office Depot, the practice of lying in regards to laptop availability is a common at the company due to strict corporate sales quotas. One reader named Rich, who Laptop confirmed to be an Office Depot employee, told the blog, "I have witnessed lying about the availability of a notebook, and have been told to do so myself."

Apparently, Office Depot corporate policy dictates that "attachments" (including warranties and other computer services) must comprise 30-percent of a store's sales. If that quota is not met, a manager faces retribution from his or her boss. Accordingly, if potential laptop buyers express no interest in those additional services, some managers are telling their employees to lie, claiming that available computers are no longer in stock.

It is important to note that this practice is by no means ubiquitous within the company's stores, and that Office Depot, itself, does not explicitly endorse lying. But, that being said, it seems to us that these managers' unethical decisions are reactions to the corporate office's unrealistic expectations. Let's just be glad that there are folks like Rich, and other ethical Office Depot employees, proving that "honest salesman" is not an oxymoron. We can only hope that the same is true of some folks at AT&T and Radio Shack. [From: Laptop]

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