Skip to Content

AOL Tech

dishonesty posts

Computers, Laptops, Notebooks, desktops

Report: Office Depot Employees Altering Computer Price Tags



Wow. Things at Office Depot appear to be worse than we could have possibly thought. In fact, the alleged apparent systematic misleading of customers makes the shenanigans at BestBuy look quite tame by comparison.

Laptop Mag has published a follow up to its initial report of employees being encouraged to lie to customers at Office Depot. It turns out that salespeople at other Office Depot locations across the country are telling Laptop that the the same dishonesty is being encouraged at their stores. Even worse, the lying goes beyond mere fibs about laptop stock -- employees have reported Photoshopping and digitally altering price tags, as well as including the price of extended warranties and protection plans in the cost of clearance items. For example, if a $500 laptop were on sale for $450 and the employees needed to push an $80 extended warranty, the store would list the laptop at $500 and claim to be offering the $80 warranty for only $30.

Do you shop at Office Depot?



We'd like to say we're shocked, but it has become increasingly clear that dishonesty and unethical behavior (while not "officially" endorsed) are simply standard corporate policy at some major retail chains. We may not be shocked, but we are certainly appalled.

Read more →

Computers

Office Depot Managers Encourage Lying to Customers, Say Employees


Some Office Depot sales managers have been encouraging their employees to lie to customers, Laptop's blog revealed in an investigative report Tuesday.

According to a number of the Web site's readers, who also claim to work for Office Depot, the practice of lying in regards to laptop availability is a common at the company due to strict corporate sales quotas. One reader named Rich, who Laptop confirmed to be an Office Depot employee, told the blog, "I have witnessed lying about the availability of a notebook, and have been told to do so myself."

Apparently, Office Depot corporate policy dictates that "attachments" (including warranties and other computer services) must comprise 30-percent of a store's sales. If that quota is not met, a manager faces retribution from his or her boss. Accordingly, if potential laptop buyers express no interest in those additional services, some managers are telling their employees to lie, claiming that available computers are no longer in stock.

It is important to note that this practice is by no means ubiquitous within the company's stores, and that Office Depot, itself, does not explicitly endorse lying. But, that being said, it seems to us that these managers' unethical decisions are reactions to the corporate office's unrealistic expectations. Let's just be glad that there are folks like Rich, and other ethical Office Depot employees, proving that "honest salesman" is not an oxymoron. We can only hope that the same is true of some folks at AT&T and Radio Shack. [From: Laptop]

Read more →

Switched Video

Follow Switched on Twitter

Deals of the Day

Latest Reviews from CNET.com

CNET provides the latest tech news, unbiased reviews, videos, podcasts, software, and downloads, making tech products easy to find, understand and use.

Top Product Reviews

Featured Galleries

Nissan Land Glider
Vintage Keyboards
Retro Computer Logos
Vintage Computer Festival
Motorola CLIQ
iPod touch
iTunes 9
Video iPod Nano
The Beatles: Rock Band

 

Switched Desktop

Get the New Switched Desktop

Latest tech news, Switched mail, and more.

AOL Tech Network

Resources

Autoblog

Daily Finance

Download Squad

Engadget

Joystiq

Urlesque

Fanhouse Main

WalletPop

Gadling