Tag: CUSTOMERSERVICE

Looking for that perfect vintage to accompany your filet mignon? Sneaking out for a quick bite during your lunch break? The iPad is here to help. Restaurants across the nation have begun directly embedding the tablet into the eating experience, with benefits for patrons and managers, alike. A Chicago upscale steakhouse, called Chicago Cut, for example, has purchased some 40 iPads to help ...

You know the drill. Buy a laptop, grab the requisite warranty and tech support guarantee, and then spend endless minutes of your life on the line with said tech support every time your new baby starts to sputter. Why, you may ask yourself, is my laptop's tech support so gosh darn un- supportive? Well, Laptop Magazine did some extensive research on the subject, contacting tech support units at ...

The word "adorable" doesn't do justice to the telephone conversation you're about to hear. An old woman named Lorraine recently called a tech-support hotline to ask how to "disable" the annoyingly noisy Pac-Man display that Google embedded on its home page a couple weeks back. In a nearly six-minute back-and-forth with an incredibly patient guy named Brian, the elderly woman tries her darndest to ...

Share As we know all too well here at Switched, everyone makes mistakes. Not everyone, however, makes mistakes quite as far-reaching as was the blunder that private DNA-testing company 23andMe recently made. On Friday, the company announced that "a number of new 23andMe customer samples were incorrectly processed" by the third-party lab that conducts the DNA tests, and confessed that "up to" ...

There once was a time, at the dawn of the commercial flight era, when major airlines were at the forefront of new technology. While its computerized reservation system may have been revolutionary back in 1960, it hasn't changed a whole lot since, and consumers have had to suffer because of it. Decades-old computers and convoluted networks have only served to exacerbate already strained customer ...

When a customer is unhappy with a service, he or she sends an voices that displeasure, right? Yet, with AT&T, as Giorgio Galante discovered, it depends on who the message is addressed to. According to Engadget, Galante received a phone call in which a person threatened to send a cease-and-desist letter if he continued to e-mail AT&T CEO and Chairman Randall Stephenson. In two weeks, ...

City-dwellers that we are, we'd be the first to admit our relative ignorance when it comes to the art of digging holes. But thanks to Verizon, we now know how not to go about filling them. Jill Knapp was recently digging around her yard in Delmar, NY, when she noticed a piece of plastic sticking out of the ground. Intrigued, she dug around some more, and eventually unearthed an entire cache of ...

Share When Sarah Kohl-Leaf and her husband went to a recent screening of 'Shutter Island,' they were expecting another normal, pleasant night at the movies. Little did they know, however, that they were about to embark on a customer service nightmare of epic proportions. When they arrived at the St. Croix Falls Cinema in Wisconsin, they found themselves short on cash. Since the theater's ATM was ...

Share There's biting the hand that feeds you, and then there's severing the hand that feeds you. The line separating the two, as one Vodafone employee recently proved, is pretty clearly defined. On Friday afternoon, Vodafone's nearly 9,000 Twitter followers were left scratching their heads after reading a tweet on the company's page that read: "VodafoneUK is fed up of dirty homo's and is going ...

A Flickr user recently woke up to his worst nightmare. His account, to which he had uploaded more than 3,000 photos over five years, was hacked and terminated by someone using a Hotmail account. But that's not all. According to Gawker, Morgan Tepsic, a photographer and student living in Taiwan, spent days sending e-mails and making phone calls to both Flickr HQ and Yahoo! (owner of the site), ...

In case you haven't heard, the country isn't exactly rolling in the money these days. Some fortunate Verizon customers in Florida might get an unexpected kickback, however, thanks to a court-ordered refund from the wireless provider after it falsely charged customers for products they didn't want. According to Broadband, Florida Attorney General Bill McCollum reached an agreement with Verizon ...

Burning question: Should I pay extra for an extended warranty? The short answer: No. The much-longer answer: Probably not, though it depends on what you buy, what the plan covers, and how techie you are. We do recommend warranties for theft-and-loss-prone handheld devices like cell phones, but it's likely that your laptop, TV or cell phone won't bite the dust in that narrow span of time ...

According to the Wall Street Journal, Old West-style vigilantism is on the rise online, as ordinary citizens are joining forces to fight against persecution and harassment. Instead of inflicting street-corner justice on burglars, rapists, and thieves, this new breed of Web vigilantes are crusading against unsolicited sales calls. Congregating Web-link-recommendation site Reddit.com, one angry ...

If you've ever worked in customer service, you know how infuriating it is to listen to an endless string of mundane complaints or fend off duplicitous customers looking to get something for free. Regardless, there's a line that customer service reps should never cross -- the line between angrily getting a supervisor and mercilessly pummeling the dissatisfied shopper. According to WEAU, Radio Shack ...

With the current state of the economy, companies are under pressure to lower prices and provide excellent customer service in order to appeal to increasingly frugal shoppers. As consumers grow more and more selective about what products to purchase and from whom they buy them, retailers must update and alter existing sales plans to adequately meet shoppers' needs. In his blog this week, Eric ...