Tag: CUSTOMER SUPPORT

It's no secret that tech support and customer service, in general, are deep black-holes of wasted time and unsolved problems. What you may not realize is that there are actual reasons for tech support's frequent suckiness. For example, call centers are staffed with the absolute minimum number of agents, in order to save costs. And, while it may be annoying to be asked if your PC is plugged in ...

For those of you out there who have or had tech-support jobs, most of this will just sound like another day at the office. For those on the other side of the phone, this might be a little enlightening. You might not be aware of just how infuriating, difficult, and hilarious your calls and questions can be. Robert Half Technology, an IT contracting firm, asked CIOs (Chief Information Officers) ...

According to a recent Consumer Reports survey, Apple took the top spot for "technical support offered by computer makers" -- for both laptop and desktop support. The feedback came from owners of more than 4,500 laptops and almost 5,600 desktops computers who contacted manufacturer with technical difficulties. On the 100 point scale, Apple scored an 83 in the laptop survey and an 81 on the ...

Often it's customer service that wins consumers' hearts and dollar decisions -- and Sharp yesterday announced a program that (though it hints a bit of Big Brother) could change the way people operate and maintain their TVs. The program is called Aquos Net, and it's essentially content and customer support provided with two of Sharp's new Aquos LCD TVs, which were also announced yesterday at ...