Tag: CUSTOMER SATISFACTION

There once was a time, at the dawn of the commercial flight era, when major airlines were at the forefront of new technology. While its computerized reservation system may have been revolutionary back in 1960, it hasn't changed a whole lot since, and consumers have had to suffer because of it. Decades-old computers and convoluted networks have only served to exacerbate already strained customer ...

Well, it's no surprise to us here at Switched that, according to the annual Consumer Reports survey of readers, AT&T is at the bottom of the barrel when it comes to customer satisfaction. The survey (subscription required) covered 50,000 readers in 26 cities and AT&T ranked dead-last in 19 of the 26 markets. While AT&T's issues with dropped calls, spotty coverage, and achingly slow ...