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Cell Phones

Verizon to Repay $30M Over Unwanted Phone Personalization Charges

In case you haven't heard, the country isn't exactly rolling in the money these days. Some fortunate Verizon customers in Florida might get an unexpected kickback, however, thanks to a court-ordered refund from the wireless provider after it falsely charged customers for products they didn't want.

According to Broadband, Florida Attorney General Bill McCollum reached an agreement with Verizon and Alltel (now owned by Verizon) to repay customers $30 million for ringtones, music, wallpaper, and other items they didn't want (or understand) they were purchasing. McCollum says online scammers were charging users as much as $19.99 a month for content that customers believed was free. As part of the agreement, Verizon is also required to change some of its practices to ensure customers aren't fooled by these kinds of scams in the future.

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Web

Time Warner to Charge Fees for Internet Based On 'Consumption'

No, folks -- this is no prank. Time Warner Cable really is throwing caution (and public opinion) to the wind and moving forward with its evil consumption-based internet billing. If you'll recall, we heard that the operator was trialing the method -- which imposes premium rates on big broadband users -- back in early 2008, but now it seems it's quietly hoping to roll it out into more major markets. Starting this month, TWC will start gathering information on its customers' internet use in Austin, TX, San Antonio, TX, Rochester, NY and Greensboro, NC; if all goes "well," consumption billing will hit those markets this summer or sooner. We'll point you to the read link if you're interested in just how outrageous these capped plans look (particularly for internet TV viewers), but we'd be remiss of our duties if we didn't share this gem of a quote from TWC CEO Glenn Britt: "We made a mistake early on by not defining our business based on the consumption dimension." Thanks for clarifying, Glenn-o.

[Thanks Kevin, image courtesy of Corbis]

Man Pays $350 Electric Bill With Pennies...Electric Co. Not Amused


A Bristol, Virginia man didn't get angry when his electric company screwed him; he just decided to return the favor.

John Almany was shocked when his monthly electric bill from Bristol Virginia Utilities (BVU) jumped to $350, but Almany, being the upstanding citizen that he is, decided to pay every cent. Accompanied by a friend/accomplice, Almany visited several banks and proceeded to exchange cash for gobs of pennies. After they had collected $350 worth of coins, they unrolled all 26,000 of them and then dumped the 170 lbs. worth of the pennies into two large duffel bags. The Bristol Herald Courier reported that the two cohorts then made their way to the electric company's local pay counter, where Almany gleefully informed the cashier "this is my bill, and I'm here to pay every penny of it."

The cashier initially refused the payment, but since pennies are legal tender, staff were eventually forced to start counting the mountain of coins. After two hours, BVU employees had only counted $26 worth and had to stop because it was closing time. Almany, point having been made, exchanged the coins at a machine for paper bills, and paid the remaining bill in cash the following Monday. BVU has since set forth rules that limit the amount of coins a person can use to pay a bill.

Well played, Mr. Almany. [From: Tricities.com, via neatorama]

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Cell Phones, TV, Mobile Phones

Mom Gets $50K Bill After Teen Downloads 'Lost' via Cell Phone

Teen Downloads 'Lost' Episodes Over Cellular Modem, Mom Gets $50,000 Bill
Remember last year's tale of the unfortunate (and unidentified) public servant who managed to rack up a $200,000 phone bill by downloading numerous movies over a non-unlimited cellular data plan? His wasn't the first such outrageous bill we've seen, nor even the second, but at least he can take solace in knowing he won't be the last, with news coming of a Spanish city councilwoman receiving a $50,000 bill courtesy of her daughter's downloads (technically, the woman received a bill of around 40,000 Euros, which converts to around $50K, according to El Mundo).

This woman has a Wi-Fi network in her Madrid aparatment, but the daughter was unable to access it from her bedroom consistently. So, she started using mom's 3G cellular modem, provided by the municipal government and paid for on a per-kilobyte basis, to download television episodes like 'Lost.' Many, many shows and gigabytes later, the mother was presented with the resulting bill and has pledged to repay the council. We hope the daughter at least foots a portion of that -- and that she has a better idea of what's going on in 'Lost' than we do. [From: El Mundo, via Fox News]

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Cell Phones

Most Cell Phone Users Pay for More Minutes Than They Use, Study Finds

Americans Pay an Arm and a Leg for Cell Phone Service

It's no surprise that Americans are overpaying for cellular service, but you may be disturbed to learn exactly how much cash you're actually coughing up per minute of air time. A new study from the Utility Consumers' Action Network (UCAN) estimates that people are paying an average of $3.02 per minute of actual talk time.

Of course, that average is skewed by a relatively small percentage of consumers who greatly overestimate the number of minutes they need, and don't use the vast majority of them. But even after removing these most extreme examples, UCAN found that the average consumer was paying about $1 a minute.

Most consumers only use about a third of their anytime minutes, wasting the rest while still paying for them. Of course, you can place a lot of the blame for this at the feet of cellular providers, who structure their plans to dissuade customers from choosing cheaper options. For example, if you want to take advantage of AT&T's unlimited nights and weekends offer, you're required to sign up for a $60 plan with 900 anytime minutes.

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