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Video Games

Best Buy Offers Shady $130 PlayStation 3 Installation 'Deal'

Best Buy's Unbelievable PS3 Installation Deal
Best Buy has already run into some serious trouble with invasions of privacy and seemingly can't stop misleading consumers (and rewarding employees for doing so). Still, even we were taken aback by the brazenness of the above advertisement, which was submitted to Kotaku.

That's right, for only $130, the questionably competent and perennially pervy Geek Squad will come to your home and plug your PlayStation 3 into your TV for you. Okay, that's not fair. They'll also install the latest updates. (You know, those updates you've noticed via the automatic alerts and intuitive installation walk-throughs.) Oh, and they'll help you set up local and online user accounts, which shouldn't be too hard for anyone who has figured out how to sign up for Facebook.

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Video Games

Alleged Sexual Predator Impersonates Police Using Geek Squad Badge

Best Buy's tech-help Geek Squad are letting their badges go to their head, says the Daily Record. New Jersey police arrested 25-year-old Jay Mora last week for impersonating a police officer and for sexual assault. Apparently, Mora was meeting an unidentified woman at a hotel to "engage in a sex-for-money transaction." Once in the room together, Mora identified himself as a police officer by using Geek Squad ID as proof.

Police say that, believing his ruse, the woman agreed to participate in sexual acts in order to gain her freedom. Afterward, Mora allegedly refused to leave, so the woman managed to contact a relative who, in turn, alerted the real authorities. You know, the ones with badges that actually look authentic and don't have 'Geek Squad' emblazoned in orange and black.

While Geek Squad does have a history of turning in pedophiles and other pornography perps, the crew has also been plagued by its share of deviant sexual scandals. Maybe the company should reconsider its use of terms like "Special Agent" and "Deputy Field Marshal." It seems Mora (if he truly was a Geek Squad officer) and other "agents" are getting carried away with delusions of law enforcement grandeur. [From: The DailyRecord.com, via TheConsumerist.com]

Web, Social Networking

News Outlets Duped by 'World's Oldest Twitterer" PR Stunt

Last week, in the midst of the current Twitter media frenzy (please, please, never let us hear Barbara WaWa or Oprah mention Twitter again), several news outlets glamorized the appearance of the world's oldest Twitterer, 104-year-old Ivy Bean.

According to the UK TechCrunch, the reporters should have done a little more actual reporting. The entire charade appears to have been a publicity stunt orchestrated by the Best Buy tech support service Geek Squad in order to attract attention to its "Silver Surfer's Day," which celebrates seniors on the Web. Supposedly enlisted by Ms. Bean to help her join the social networking scene, the Squad's Martin Dix, and his amazing beard, effused praise, saying "It's brilliant to help someone as inspirational as Ivy." Puke. Her retirement home also seems to have played a role, as it previously helped her set up a Facebook account and posted updates for her so that she could be the "Oldest Person on Facebook."

We're genuinely disappointed in this ruse, as we were really hoping Willard Scott's awesomely incoherent centenarian birthday wishes would follow Ms. Bean's Twitter lead. For now, we'll just have to make do with Courtney Love's raving tweets and their disjointed hilarity. [From: The Telegraph and TechCrunch]

Audio/Video, Computers, Interviews, Celebrities, Switched Video, Visionaries

MacGyver: "I can't even log-on to a computer without getting hurt."




In a world gone digital... who will save us from the massive crowd of evil-yet-easily-overpowered henchmen lurking around every corner of the Internet? It certainly WON'T be 'MacGyver's' Richard Dean Anderson or the perennially pony-tailed Steven Seagal. As they both candidly admit to Switched's cameras, neither knows how to use a computer. Looks like the geeks win after all.

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MacGyver and Steven Seagal Launch New Geek Squad Service

Celebrities

MacGyver and Steven Seagal Launch New Geek Squad Service



On Monday, Best Buy tech-help division Geek Squad launched its new Black Tie Protection service, which covers home theater, mobile tech, gadgets, and more, in addition to computers. Naturally, the electronics retailer decided that it needed some star power to kick off its new product, so it invited three celebrity "icons of protection": Tanya Roberts of 'Charlie's Angels' and 'That '70s Show', MacGyver (aka Richard Dean Anderson, and Steven Seagal), a musician who's made some martial arts movies (or is it the other way around?).

Since Best Buy is the exclusive provider of this service, the celebs showed up at a Manhattan store in three black SUVs escorted by the incredibly intimidating Geek Squad members in their Geekmobiles, black and white VW Bugs that are the official cars of the service. Anderson arrived first on the orange carpet, yelling "hello New York!" to the crowd of media, fans, and bewildered pedestrians walking on Broadway. Roberts came second, looking great at age 52. And finally, Seagal's SUV showed up and the martial artist got out of the wrong side of the car, said hello to the host briefly, and walked quickly inside. Some onlookers looked disappointed, but then it was time for the Q & A.

Flanked by Best Buy and Geek Squad employees, the three "protectors" sat on a small stage with lighting so hot that two of them asked for it to be changed before anything started. While this may sound like diva behavior, we can attest that it really was hot as hell up there, especially if you were wearing a suit like Anderson's. Poor Mac was getting sweaty by the end. The brief Q&A session mainly featured a female audience member telling both Anderson and Seagal how much she enjoyed their work without asking a question. Awesome.

Luckily for us, we were given a few minutes to talk with Mr. Seagal – you'd call him that too if you were standing right next to him – about tech, music, and his current work. Check out the interview after the break, as well as our gallery featuring more pictures and quotes of the stars. Something, um, may depend on it.


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Computers

Best Buy's Geek Squad Finds Child Porn on Janitor's Computer, Janitor Arrested

Geek Squad Invades Privacy, Finds Child PornBest Buy's Geek Squad isn't exactly known for respecting people's property. This time, however, instead of us catching them, they caught a guy with child porn.

A middle school custodian sent in a hard drive back in August of 2007 to recover lost data. Upon performing their usual search (and invasion of personal privacy), the Geek Squadders at a Twin Cities location found over 800 images of young girls between the ages of 7 and 15 in various states of undress and performing sexual acts. The Geek Squad promptly turned the evidence over to the police. The police eventually obtained a search warrant and -- upon execution -- found more evidence in the janitor's home.

While we would like to say that this guy is sick and deserves whatever punishment he gets, we are disturbed by the conduct of Geek Squad employees who seem to make it a habit of going through customer data. Whether or not the data is illegal and leads to arrest, warrantless searches by non-law-enforcement personnel is disturbing on an ethical level and we're pretty sure unconstitutional.

From Consumerist

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Computers

Best Buy Employee Caught Perving Out



Perhaps Best Buy should have named its computer diagnostic and repair division Perv Squad. Following April's incident in which one of its Geek Squad technicians was caught videotaping a customer while she showered, a second employee has now been videoed copying porn files from a customer's computer onto his own drive.

The video was captured as part of a sting operation run by the Web site, The Consumerist. The Consumerist set up a PC with software to capture a video log of all on-screen activities. It then dropped off the PC at several different Geek Squad locations and asked for help with simple tasks like installing iTunes. Most technicians performed their duties without any snooping, sometimes even doing it for free at the counter. But one unnamed 'Agent' (as they call themselves) helped himself to personal folders sitting on the desktop. When he discovered they were full of pornographic images and video, he copied the folders onto a USB thumb drive.

The Consumerist ran the sting after an anonymous Geek Squad employee admitted that hunting for nudie pics on the hard drives of customers is a regular practice amongst technicians. When asked to comment on the video, a Best Buy official called it an isolated incident and asked for the name of the Agent in question so he could be fired. The Consumerist refused to name names, claiming that this was not an isolated incident, but proof of a systemic problem.

Either way, it's hilarious, and proof that it's always wise to remove anything you don't want discovered on your PC before taking it in for service -- with Geek Squad or anyone else.

From Boing Boing and The Consumerist

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Computers

Geek Squad Opens General Hospital

Geek Squad Opens General Hospital

When slapping screens and punching keyboards fail, Best Buy's Geek Squad is there to fix America's computer-related woes (or, to sneak a peek at America in the shower). Though Geek Squad units are stationed inside of Best Buy stores throughout our great land, a new Geek headquarters has just opened up in Louisville, Kentucky.

The brand new 165,000 square-foot facility, dubbed Geek Squad City, will service PCs and laptops shipped from local Geek Squad locations, courtesy of Louisville's massive UPS air hub. In-store Geek Squads will still take their best crack at healing sick computers, but anything too serious or that requires special parts will head to the Bluegrass State to be serviced by one of the new location's 600 employees. The average turnaround time will be just three days, and Geek Squad City anticipates handling upwards of 700,000 repairs each year.

So, why Kentucky...the lure of the mint julep? Nope. According to Geek Squad City 'mayor' Wes Snyder, it was the state's offer of up to $9.3 million in tax benefits.

From CNN

Cameras

Best Buy Perv Videotapes Customer

Sarah Vasquez of Pomona, CA, needed help getting her computer fixed. But when Hao Kuo Chi of Best Buy's Geek Squad arrived at her door, he helped himself to a peek at Vasquez in the buff. Chi waited until Vasquez entered the shower, at which point he allegedly slithered into the bathroom with his camera phone, hit the record button and slithered out.

When Vasquez emerged from the shower, she noticed the phone resting behind the sink with its recording light on. The memory card was immediately removed from the phone, which Chi then attempted to win back by offering discounts on his service -- presumably the services that don't involve humiliating customers and staining his company's reputation. Vasquez refused and Chi was later arrested. She and her family are now filing a lawsuit against the retail giant. Of course, no one's asking the question: Who takes a shower with a stranger in the house?

From CBS

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Latest Reviews from CNET.com

CNET provides the latest tech news, unbiased reviews, videos, podcasts, software, and downloads, making tech products easy to find, understand and use.

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