Tag: CUSTOMERSATISFACTION

Our smartphones are, to a certain extent, like our children. We keep them by our sides at all times, curse at them when they do something wrong, and, on occasion, lose them at bars. One thing we don't normally do with kids, though, is robotically trade them in for a smarter, better-looking model. And, according to a new study from Nielsen, that's exactly what most heartless BlackBerry owners are ...

Share Everyone hates the IRS. And, when it comes to universal loathsomeness, Facebook ranks even lower. According to results from the 2010 American Customer Survey Index (ACSI), Mark Zuckerberg's social networking goliath scored a 64 out of a possible 100 points, putting it below the IRS (which scored a 79 earlier this year), airlines and cable providers. In a statement, Facebook spokesman Jonny ...

There once was a time, at the dawn of the commercial flight era, when major airlines were at the forefront of new technology. While its computerized reservation system may have been revolutionary back in 1960, it hasn't changed a whole lot since, and consumers have had to suffer because of it. Decades-old computers and convoluted networks have only served to exacerbate already strained customer ...

Despite dropped calls and dead zones, cell phone customers are happier with their wireless providers than ever before according to a new study. The Associated Press reports that the American Customer Satisfaction Index for cell phone service registered an all-time favorable high (three points above last year) during the first quarter of 2010. The survey, encompassing 11,000 U.S. households, rated ...

Well, it's no surprise to us here at Switched that, according to the annual Consumer Reports survey of readers, AT&T is at the bottom of the barrel when it comes to customer satisfaction. The survey (subscription required) covered 50,000 readers in 26 cities and AT&T ranked dead-last in 19 of the 26 markets. While AT&T's issues with dropped calls, spotty coverage, and achingly slow ...