Tag: CUSTOMER SERVICE

Looking for that perfect vintage to accompany your filet mignon? Sneaking out for a quick bite during your lunch break? The iPad is here to help. Restaurants across the nation have begun directly embedding the tablet into the eating experience, with benefits for patrons and managers, alike. A Chicago upscale steakhouse, called Chicago Cut, for example, has purchased some 40 iPads to help ...

According to Geekosystem, many a DirecTV customer who owns the company's HD DVR woke up Tuesday to find that their device wouldn't work. The glitch was apparently a result of the satellite company's Whole-Home DVR service, which allows customers to record and watch shows in any room of their house with just one DVR unit. When this roll-out occurred late Monday night, some updated program guide ...

Share As we know all too well here at Switched, everyone makes mistakes. Not everyone, however, makes mistakes quite as far-reaching as was the blunder that private DNA-testing company 23andMe recently made. On Friday, the company announced that "a number of new 23andMe customer samples were incorrectly processed" by the third-party lab that conducts the DNA tests, and confessed that "up to" ...

There once was a time, at the dawn of the commercial flight era, when major airlines were at the forefront of new technology. While its computerized reservation system may have been revolutionary back in 1960, it hasn't changed a whole lot since, and consumers have had to suffer because of it. Decades-old computers and convoluted networks have only served to exacerbate already strained customer ...

When a customer is unhappy with a service, he or she sends an voices that displeasure, right? Yet, with AT&T, as Giorgio Galante discovered, it depends on who the message is addressed to. According to Engadget, Galante received a phone call in which a person threatened to send a cease-and-desist letter if he continued to e-mail AT&T CEO and Chairman Randall Stephenson. In two weeks, ...

City-dwellers that we are, we'd be the first to admit our relative ignorance when it comes to the art of digging holes. But thanks to Verizon, we now know how not to go about filling them. Jill Knapp was recently digging around her yard in Delmar, NY, when she noticed a piece of plastic sticking out of the ground. Intrigued, she dug around some more, and eventually unearthed an entire cache of ...

Despite dropped calls and dead zones, cell phone customers are happier with their wireless providers than ever before according to a new study. The Associated Press reports that the American Customer Satisfaction Index for cell phone service registered an all-time favorable high (three points above last year) during the first quarter of 2010. The survey, encompassing 11,000 U.S. households, rated ...

Share digg_url ='http://digg.com/people/Verizon_Bills_Dead_Customer_Requires_PIN_to_Cancel_Account'; How far will a cell phone service provider go to get your money? Apparently, all the way to the grave. According to the St. Petersburg Times, Verizon wouldn't cancel Cynthia Lacy's father's contract after he died last year, even after she showed the company his death certificate. Lacy ...

If you're like us, the words "peeping Tom" summon images of a creepy guy staring through a bedroom window. But that's lo-tech voyeurism. These days, peepers are getting more hi-tech (and scary). According to NBC DFW, a Texas woman claims that a Dell customer support agent remotely accessed her Web-cam, without her permission, while she sat in front of her laptop. Dianne Annunziato, who lives ...

A Flickr user recently woke up to his worst nightmare. His account, to which he had uploaded more than 3,000 photos over five years, was hacked and terminated by someone using a Hotmail account. But that's not all. According to Gawker, Morgan Tepsic, a photographer and student living in Taiwan, spent days sending e-mails and making phone calls to both Flickr HQ and Yahoo! (owner of the site), ...

Burning question: Should I pay extra for an extended warranty? The short answer: No. The much-longer answer: Probably not, though it depends on what you buy, what the plan covers, and how techie you are. We do recommend warranties for theft-and-loss-prone handheld devices like cell phones, but it's likely that your laptop, TV or cell phone won't bite the dust in that narrow span of time ...

According to the Wall Street Journal, Old West-style vigilantism is on the rise online, as ordinary citizens are joining forces to fight against persecution and harassment. Instead of inflicting street-corner justice on burglars, rapists, and thieves, this new breed of Web vigilantes are crusading against unsolicited sales calls. Congregating Web-link-recommendation site Reddit.com, one angry ...

If you've ever worked in customer service, you know how infuriating it is to listen to an endless string of mundane complaints or fend off duplicitous customers looking to get something for free. Regardless, there's a line that customer service reps should never cross -- the line between angrily getting a supervisor and mercilessly pummeling the dissatisfied shopper. According to WEAU, Radio Shack ...

With the current state of the economy, companies are under pressure to lower prices and provide excellent customer service in order to appeal to increasingly frugal shoppers. As consumers grow more and more selective about what products to purchase and from whom they buy them, retailers must update and alter existing sales plans to adequately meet shoppers' needs. In his blog this week, Eric ...

It's no secret that tech support and customer service, in general, are deep black-holes of wasted time and unsolved problems. What you may not realize is that there are actual reasons for tech support's frequent suckiness. For example, call centers are staffed with the absolute minimum number of agents, in order to save costs. And, while it may be annoying to be asked if your PC is plugged in ...