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Alleged Sexual Predator Impersonates Police Using Geek Squad Badge

Best Buy's tech-help Geek Squad are letting their badges go to their head, says the Daily Record. New Jersey police arrested 25-year-old Jay Mora last week for impersonating a police officer and for sexual assault. Apparently, Mora was meeting an unidentified woman at a hotel to "engage in a sex-for-money transaction." Once in the room together, Mora identified himself as a police officer by using Geek Squad ID as proof.

Police say that, believing his ruse, the woman agreed to participate in sexual acts in order to gain her freedom. Afterward, Mora allegedly refused to leave, so the woman managed to contact a relative who, in turn, alerted the real authorities. You know, the ones with badges that actually look authentic and don't have 'Geek Squad' emblazoned in orange and black.

While Geek Squad does have a history of turning in pedophiles and other pornography perps, the crew has also been plagued by its share of deviant sexual scandals. Maybe the company should reconsider its use of terms like "Special Agent" and "Deputy Field Marshal." It seems Mora (if he truly was a Geek Squad officer) and other "agents" are getting carried away with delusions of law enforcement grandeur. [From: The DailyRecord.com, via TheConsumerist.com]

Computers

Best Buy Employees Find $10K Stashed Inside PC

Best Buy Employees Find $10,000 Stashed Inside PC
We've heard of people putting money in their mattresses before, when they're afraid there is going to be a run on the banks, but stashing your life's savings in a computer is a new one to us.

Sometime in the last week, a publicly unidentified man dropped off his computer tower at a St. Louis-area Best Buy for repairs, but forgot to remove his savings from inside, according to STLToday.com. Monday night, the employees opened up the PC to find almost $10,000 cash stashed inside. The staff was confused at first and reported the find to police, who ran a background check on the owner. The investigation turned up nothing suspicious, and police returned the owner's money.

Regardless of the happy ending, let this be a lesson. If you're going to hide your money in your PC, remember to take it out before taking your computer in for repairs. [From: STLToday.com]

Computers, Video Games

Customers Find Rocks, Bricks Instead of Nintendo DS, MacBook Pro


There seems to be a recurring theme here: person goes into store to buy expensive new electronic item, goes home, opens package and finds rocks instead. According to Tampa's WTSP-TV, Lake Wales, Florida resident Jodi Wykle's son got quite a birthday surprise when he ripped open the wrapping of his new Nintendo DS, only to find assorted rocks and a Chinese newspaper. Wykle immediately took the box o' rocks back to Wal-Mart and demanded a refund but, as she put it on TV: "They don't want to do nothing."

According to the report, Wal-Mart told her to take it up with Nintendo, which told her to take it up with Wal-Mart, of course. Turns out that the same item had already been returned by another customer for the same reason. Once this surprising fact was brought to its attention by 10 Connects, Wal-Mart begrudgingly gave Wykle a refund and $20 gift card.

Read more →

Video Games

Major Retailers Tap Into Used Game Market



GameStop, for years, has monopolized the corporate-level, used game and trade-in market, but, in March, several big-name retailers muscled in on the action. Amazon (which had previously allowed only third-party, used game sales) and Toys 'R' Us initiated the movement, and, according to Colin Sebastian of Lazard Capital Markets, several other major corporations will soon enter the fray, as well. He told Gamasutra that one "large consumer electronics retail chain is rekindling efforts to sell used video games." At least one other source, GamePolitics, believes that chain to be Best Buy, who tested the practice in 2005 but never implemented it.

Don't feel too concerned, though, about a potentially negative impact on GameStop, who rakes in $2 billion annually from used game sales, according to Michael Pachter of Wedbush-Morgan; Amazon, for example, is only projected to earn 2-to-3-percent of that total. To further ease GameStop worries, Hal Halpin, President of Entertainment Consumers Association, told GamePolitics that "Toys 'R' Us and Best Buy getting into the used game business makes sense because they really serve very different markets than GameStop, demographically speaking."

We've been loyal GameStop shoppers for years, trading in the impulse buys and unplayed gifts that inevitably gather dust on folks' shelves. But, competition is rarely a bad thing. Especially if it enhances trade-in values, and helps you keep a couple extra dollars in your pocket. [From: GamePolitics and Gamasutra Via: Joystiq]

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Audio/Video, Computers

Best Buy Allegedly Paid Bonuses to 'Murfing' Managers

Best Buy Accused of Paying Incentives to 'Murfing' Managers
These past months have been tough for retailers, particularly ones selling frivolous electronics that people don't really need. You'd think they'd be a bit more careful with their customers, but not so much, apparently. First we heard about a number of shady dealings at Office Depot and then some improper refusals to match competitors' prices at Best Buy. Now, we're hearing that the latter company is on the receiving end of a lawsuit that alleges, among other things, that Best Buy paid bonuses to managers who denied legitimate price matches.

Recently, some Best Buy managers have reportedly broken with the retailer's advertised price-matching policy in a practice called 'murfing.' The lawsuit quotes an internal memo that instructed managers to refuse price matching and offered them bonuses for doing so. According to the suit, over 100 such denials were made per store each week. If you happen to shop in New York state and were one of those denied, you can get in on the (class) action by calling (845) 356-2570, or by sending an e-mail to mbraunstein@kgglaw.com. Happy hunting. [From: HDGuru.net via The Consumerist]

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TV

Is Best Buy 'Murfing' Its Customers?


As Office Depot and Best Buy attempt to one-up each other in their ongoing war against the American consumer, one brave shopper recently infiltrated enemy lines and performed a little undercover espionage of the latter big box store. The honorable HD Guru (disguised as an average citizen looking for a new Panasonic HDTV) recently went to Best Buy with high hopes of uncovering the truth about the retail giant's price-matching policy.

Not to be outdone by Office Depot's myriad misleading of customers (including lying about stock availability and changing computer price tags), Best Buy allegedly encourages its employees to refuse to match competitors' prices with a tactic known as "murfing." To perform his reconnaissance, Mr. Guru cased three Best Buy locations in the New York area and asked employees at each store to match a competitor's price for the TV, listed at $700 less than the Best Buy price. Salespeople at each location refused, citing nonexistent policy exemptions. At the final location, the incognito blogger asked to look at the store policy sheet, which they are legally obligated to display. After not finding proof of any such exemption clauses, the Guru challenged the store manager who relented and begrudgingly agreed to match the price.

In these situations, HD Guru suggests that shoppers always demand to see a manager, as well as the store's policy sheet. To further aid potential Best Buy patrons, he also provides some helpful do's and don't's for comparison shoppers, as well as some tips about how to protect oneself against murfing. Study his strategy here so you can join the crusade and help him stick it to scammy salesfolks everywhere. [From: HD Guru]

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Audio/Video, TV

Best Buy to Watch Wal-Mart's HDTV Prices While Sprucing Stores Up

If you thought the death of Circuit City would lead to even higher prices at Best Buy, you're obviously not considering the Bentonville powerhouse in your calculations. Since the downfall of one of America's most well-known electronics retailers, Best Buy has now refocused on rivaling Wal-Mart, who has done quite a lot over the past year or so to become a serious venue for buying new HDTVs. Granted, most of Wal-Mart's offerings boast labels like VIZIO and Emerson, but that's beginning to change. In a new piece from the Wall Street Journal, incoming CEO Brian Dunn asserts that he's planning to "match" Wally World's famously low prices while making Best Buy stores more of an "experience." How exactly it plans to lower TV margins while sprucing up retail space is beyond us, but maybe it's looking to those $150 Monster-branded HDMI cables to pick up the slack.

Cell Phones, CES 2009, Mobile Phones

Palm Pre to Be Sold at Best Buy Exclusively


You know Palm's on to something when reputable sites start to splinter around its newly announced OS and handset. PhoneArena's fledgling sister site, WebOS Arena, has it from a "credible source" that Best Buy will be the exclusive retailer for the Palm Pre. That means that Best Buy will be the only place other than Sprint where you'll find the Pre for purchase on US soil for the first 60 days after launch (whenever that might be). Assuming the rumor is true of course. [Via PhoneArena]

Video Games

Best Buy Rumored to Be Hoarding Wiis for Holiday Push


It's hard to say if this rumor is true, but it's not behavior that Best Buy has avoided in the past. In fact, we vividly remember this exact same scenario happening in late 2006 -- the difference? That was the Wii's launch year. This is two years later. Two. Years. Later. Oh, and it's totally a futile effort, considering that Wally World sold through "tens of thousands" in about four milliseconds. Seriously people, there's a new Elmo to wage holiday war on, you have no business scrapping for a Wii 25 months after it hit US shores.*

What's your favorite video game console?



[Via NintendoWiiFanboy]

*Image above is assumed to be Photoshopped, as we cannot find a single human to confirm ever seeing that many Wii consoles for sale in one location.

Computers

Best Buy's Blue Label Laptops Built According to Customer Feedback


Hey guys / gals, check this out. Best Buy is practically admitting that it is just now starting to "gather insights from customers and work with manufacturers to design products that address [consumers'] needs." In a rather odd release, the big box retailer is announcing two new laptops that'll be exclusive to its store: the 14.1-inch Toshiba Satellite E105-S1402 and the 13.3-inch HP Pavilion dv3510nr. According to the release, these laptops were created and inspired by feedback from Best Buy customers

The Toshiba will feature a 1.2-inch thin frame, WXGA (1,280 x 800) panel, backlit keyboard, DVD burner, 5.5-hours of battery life and an $1,199 price tag. The HP (shown after the break) will include a LED-backlit WXGA display, up to 4-hours of battery life, inbuilt webcam and precisely the same retail price.

Eventually, Best Buy is hoping to expand the Blue Label series to other product lines, though there's no word on where to find these elusive input cards that it's supposedly using to pick and choose wares.

Read more →

Celebrities

MacGyver and Steven Seagal Launch New Geek Squad Service



On Monday, Best Buy tech-help division Geek Squad launched its new Black Tie Protection service, which covers home theater, mobile tech, gadgets, and more, in addition to computers. Naturally, the electronics retailer decided that it needed some star power to kick off its new product, so it invited three celebrity "icons of protection": Tanya Roberts of 'Charlie's Angels' and 'That '70s Show', MacGyver (aka Richard Dean Anderson, and Steven Seagal), a musician who's made some martial arts movies (or is it the other way around?).

Since Best Buy is the exclusive provider of this service, the celebs showed up at a Manhattan store in three black SUVs escorted by the incredibly intimidating Geek Squad members in their Geekmobiles, black and white VW Bugs that are the official cars of the service. Anderson arrived first on the orange carpet, yelling "hello New York!" to the crowd of media, fans, and bewildered pedestrians walking on Broadway. Roberts came second, looking great at age 52. And finally, Seagal's SUV showed up and the martial artist got out of the wrong side of the car, said hello to the host briefly, and walked quickly inside. Some onlookers looked disappointed, but then it was time for the Q & A.

Flanked by Best Buy and Geek Squad employees, the three "protectors" sat on a small stage with lighting so hot that two of them asked for it to be changed before anything started. While this may sound like diva behavior, we can attest that it really was hot as hell up there, especially if you were wearing a suit like Anderson's. Poor Mac was getting sweaty by the end. The brief Q&A session mainly featured a female audience member telling both Anderson and Seagal how much she enjoyed their work without asking a question. Awesome.

Luckily for us, we were given a few minutes to talk with Mr. Seagal – you'd call him that too if you were standing right next to him – about tech, music, and his current work. Check out the interview after the break, as well as our gallery featuring more pictures and quotes of the stars. Something, um, may depend on it.


Read more →

Cell Phones, iPhone

Best Buy To Sell iPhone 3G Starting Next Month


And now for the irony: it'll be no better a buy than what you can find at ye olde Apple or AT&T store. Best Buy officially becomes the first third-party retailer in the US to sell the iPhone in an official capacity -- 3G or otherwise -- when it launches the iPhone 3G in some 970 stores plus an additional 18 dedicated Mobile locations on September 7 for the same $199 and $299 price points found elsewhere.

Quoth Best Buy Mobile's CEO, "We had a lot of work to do, obviously, to get in a position where Apple and AT&T would feel good about Best Buy Mobile carrying it, and that's what we've done in the last 18 months." In other words, this has been a pretty persistent effort to score the third-party exclusive essentially since the original model was announced, and it's just now paying off. There's no indication on how the addition of Best Buy to the US sales mix will affect production or distribution, but at least there'll be one more place to try to find some frickin' stock. [From: Yahoo News]

[Thanks to everyone who sent this in]

Cell Phones, Computers

Best Buy to Sell Gadgets in Airport Vending Machines

Best Buy Putting Gadget Vending Machines in Airports
Best Buy is paving the way for employee-free retail by installing gadget vending machines in airports around the country. Travelers will be able to pick up a host of electronic devices including cell phones, digital cameras, headphones, and various power adapters from the machines for what are sure to be absurd prices. The Best Buy vending machines will be operated and stocked by Zoom Systems, the same company that has put iPod- and Sony-gadget-vending machines in varied places such as the Dallas-Fort-Worth Airport, the Las Vegas Hilton, and Macy's.

The first batch of machines will be installed on September 1, in airports in Atlanta, Boston, Dallas, Houston, Las Vegas, Los Angeles, Minneapolis and San Francisco. They're sure to come in handy for the forgetful traveler who is always leaving behind important accessories, but we're not sure how comfortable we would be buying an expensive piece of equipment like a digital camera from the same machines that are always eating our dollar bills when we want a Snickers bar. Even so, Zoom Systems offers a 60-day return policy, in case you, say, accidentally press the wrong button and buy the wrong color iPod.

On the plus side, a vending machine can't steal your very personal photographs. [Source: AOL News]

Audio/Video, Home Audio, Portable Audio, Back to School Guide 2008

Dr. Dre's Headphones Bring the 'Beats' for $350


You can't put velvet in these earcups and call 'em nice headphones! As Mr. Chappelle would likely attest, there are no better headphones in which to drop the beat into than Dr. Dre's "highly anticipated" Beats. The master of chronic himself has slapped his all-but-forgotten name onto a set of cans (which we covered a few months ago), and is now ready to introduce 'em to the world.

Starting on July 25th, the crunk-inducing headphones -- which Switched reviewed back in January -- will be available exclusively at Apple and Best Buy (both online and in-store), though the buying experience would likely be way more gangsta if checking out at BeatsByDre.com. Still, for $349.95, we'd recommend looking at more respected names in sound, but if your street cred is sitting at rock bottom, you may have no other choice. Thug life, fool. [Source: Business Wire]

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Best Buy Snaps Up 17 CompUSA Leases


Apparently, not only is CompUSA rising from the dead like a horrific, zombified corpse, but now its guts are getting bought up and replaced by another retail behemoth. According to reports, Best Buy has just paid $13.5 million for 17 CompUSA store leases, ranging in time from three to 14 years and totaling 453,000 square feet. If the nightmare of CompUSA wasn't enough to haunt you in your sleep, the news that its now-defunct locations will be replaced with essentially more of the same should shake you to your very core. We imagine the Best Buy victory rap will be making the rounds again, you can jog your memory after the break. [Source: Minneapolis St. Paul Business Journal]

[Thanks, Brian]

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Weirdest Techie Heists and Scams

    Elderly Amish Man Caught on Film With Prostitute, Blackmailed
    When a 75-year-old Amish widower slept with a prostitute, he -- we feel certain -- felt pretty bad about it the next morning. As if that guilt weren't enough for the old man, the prostitute and her boyfriend demanded $67,000 from him, claiming that they had filmed the scene with wall-mounted cameras and would upload the recording to the Internet. The pair was later arrested and, we can only imagine, the Amish man abhorred technology more than ever.

     

    Bank Robber Gets Away With the Help of Craiglist
    In October, a bank robber -- wearing a safety vest, blue shirt, face mask and goggles -- eluded police with the help of Craiglist. Just outside the bank, while the robbery was in progress, stood a group of men who were responding to a Craiglist day labor opportunity. As the advertisement required, they were all wearing safety vests, blue shirts, face masks and goggles.

     

    Nude New Zealander Arrested After Responding to Fake Sexy Text Message
    Late in 2007, a Wellington, New Zealand man received a racy text message from two anonymous "ladies," giving him only an address and a request that he show up naked. Well, he indeed showed up naked... at the home of one appalled, unsuspecting New Zealander. Both the nude Romeo and the sadistic texter were arrested, though neither were prosecuted.

     

    Fake Craiglist Ad Costs Man Most of What He Owns
    Last Spring, a post appeared on an Oregon Craigslist board stating that the owner of a specific house was leaving all of his worldly possessions (still in said house) to whoever wanted them. When homeowner Robert Salisbury rushed home -- on a tip from a woman suspicious about the offer of a free horse -- he found his house being ransacked by 30 strangers. We suggest he take that horse and collect some vengeance Clint Eastwood-style.

     

    17-Year-Old Jailed for Stealing Virtual 'Furniture'
    When a 17-year-old Dutch boy hacked into several accounts on the Second Life-style site 'Habbo' in 2007, the the law got involved. The boy was discovered to have stolen $5,800 worth of virtual furniture and knick-knacks. Apparently, crime -- whether actual or virtual -- does not pay.

     

    Phishers Going After Your Phones in New 'Vishing' Trend
    Over the past year, sneaky spammers have begun to forsake the worn-out territory of e-mail in favor of cell phones' fertile frontier. The result? "Vishing." Get it? Voice mail phishing. It might be more ominous if it didn't sound like a James Bond villain saying, "Wishing."

     

    Burglars Break Into Restaurant, Steal HDTV, Leave Money / Food Behind
    Around Halloween of last year, a truckload of thieves drove into -- that's right, into -- a Pennsylvania Mexican restaurant, where they -- apparently uninterested in the cash register -- stole a mid-grade 47-inch HDTV and fled the scene. We've all heard about how this generation is lacking in ambition, but this generation's thieves, too?

     

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