Verizon Wireless 911 Calls Setting Off Alarms
We're more than a little sick of Verizon's "Can you hear me now?" commercials, but a new report from Consumerist puts such an interesting spin on the company's tag-line that we can't help but report it. It seems Verizon is making an effort to ensure that criminals can hear 911 callers from anywhere within earshot. The company is equipping some of its phones with loud alarms that are triggered whenever 911 is dialed.
Recently, a woman in Texas was forced to hang up after dialing 911, thanks to the unexpectedly shrill alarm. She had dialed after noticing her security chain was removed from her property, and was afraid that possible miscreants were still lurking about. Obviously, in this sort of situation, a loud noise pinpointing a 911 caller's location is not exactly ideal.
Verizon claims the alarms are part of an FCC mandate that requires the provider to "offer service that is accessible and usable by individuals with disabilities." However, the FCC itself has said Verizon has misinterpreted the requirement, saying, quite clearly: "The Commission has not implemented any rules pursuant to Section 255 that would require the use of any tones concerning 911 calls."
So, here's hoping these tones go the way of brick-sized handsets soon, even though we're betting Iowa 911 operators wish such an alarm were installed on that mystery phone that won't stop calling them.
From Consumerist
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Operators at the Black Hawk County Consolidated Communications Center in Iowa are starting to freak out, as a cell phone has been repeatedly calling in to the center's 911 emergency help line. Almost 400 times last week the phone called in, with no one on the other side. Attempts to call the phone back have been fruitless.
Cell phones in the U.S. are required by law to still be able to access emergency services even if deactivated. That piece of information could have saved one woman, who gave her 4-year-old daughter her cell phone to play with, a whole lot of hassle. The little girl, not quite understanding what she was doing, dialed 911 over and over again. The 4-year-old did this a grand total of 287 times in the month of June, sometimes as often as 20 times during a shift.
