Verizon Saves Voicemail Recording of Man's Late Wife {Switched.com}

Mar 20th 2008 2:18PM THAT IS GREAT THAT VERIZON CAN FIND OLD VOICEMAILS, BUT WHAT ABOUT
PROVIDING CUSTOMER SERVICE TO THEIR EXISTING FIOS CUSTOMERS?????
I WAS ON HOLD FOR 6 HOURS THE OTHER DAY, WAS THAT SO THEY COULD RETRIEVE AN OLD VOICE
RECORDING??? PROBABLY!!