Richard Bennett

Girl Videotapes 300-Page iPhone Bill (Switched)

Dec 14th 2007 11:40PM AT&T really stinks, I swithched to AT&T because of what appeared to be a good family and possible international plan. With 4 phones on the plan, I got the unlimited text plan and a shared minute plan. the problem came after my third billing cycle and my bii jumped to almost $400 with a $570 bill to follow. I went to the agent and complained and asked what the heck was causing my bill to be so high? they said it was internet use, and it was on my oldest girls phone number. I told my wife and we confronted our oldest girl and showed her what the agent had pulled up from internet use for "MYSPACE and some PORN" site; my daughter said she did have or know of either of those sites. I went back to the store and the agent said she would get me some credit and also for next cycle and put those in her notes for my account. Well my fourth trip back to store was not good as customer service told the agent, if she was going to give credit, she would have to send in a form to do so. The agent asked what form, so they sent me to a corperate store and they said they don't have any forms and they can't give me credit; But to call customer service again. Customer service dept. said they could not give me credit and that the charges are valid. I went back to the store were I bought the phones and asked for her bosses phone number, she also emailed him and cc it to me, he still hasn't called or emailed me 3 weeks late. THEY STINK.