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How to Get Your Verizon Refund

by Amar Toor on October 5, 2010 at 01:15 PM

man holding cashOkay, so Verizon's agreed to pay $90 million to customers who have incurred erroneous data charges over the past three years. But, what can affected users do to make sure they actually receive their cash? In theory, nothing. The company says that it's currently going through its database to find users who should receive refunds, which will apparently appear in the form of credits on their forthcoming monthly phone bills. Former customers, meanwhile, will receive a refund check in the mail.

Some, however, may not be very willing to trust the accounting practices of a company that reportedly overlooked $90 million in frivolous data charges. At this point, Verizon has only stated that it will "provide more guidance" to customers who feel they were slighted, but said "guidance" could be nothing more than another customer service number.

For now, then, the New York Times recommends that you begin by trolling through your old phone bills, and looking for any suspicious data charges that Verizon may have missed. It may take some extra leg work, but doing so could very well result in some extra spending cash. And, considering the kind of pressure that the FCC has put on Verizon recently, it's probably in the telecom company's best interest to make sure that every wronged customer gets his or her fair share.

"We're gratified to see Verizon agreed to finally repay its customers," the FCC declared via written statement. "But questions remain as to why it took Verizon two years to reimburse its customers and why greater disclosure and other corrective actions did not come much, much sooner."

Tags: business, cellphones, customer, ethics, fcc, HowTo, money, refund, top, Verizon, VerizonWireless, wireless

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