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Gmail Bug Made Some Users Look Like Spammers

by Terrence O'Brien on August 27, 2010 at 05:15 PM

Gmail Bug CockroachThis week, a bug in Gmail greatly angered a number of users, especially those who use Google Apps for professional purposes. A flaw in the Big G's messaging system caused some e-mails to be sent multiple times. Google claims the overall number of users was small (just 2.5-percent), but, thanks to Gmail's popularity, that tiny fraction could amount to 4 million users. To make matters worse for the PR department, some customers were business users of Google Apps, and were distressed that the glitch had made them look like spammers, potentially damaging professional relationships.

According to a post on the Gmail help forums, the flaw has been fixed and no more duplicate e-mails should have been sent out after 10:27 p.m. PST on Thursday, August 26th. Still, the plugged hole is probably of little consolation to those who now have to apologize to friends, family and colleagues. At least they can blame the debacle on Google.

Tags: bug, e-mail, email, gmail, google, Google Apps, GoogleApps, security, top, web

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