Dell Tech Swipes Nude Photos of Gullible Customer
Dell is apparently eager to compete with Best Buy and Walmart for the title of most despised retailer in the country. A few months back, a tech support rep got in trouble for turning on a woman's webcam without her permission. Then, last month, the company got nabbed knowingly shipping faulty PCs. And, just this week, the Texas-based manufacturer was caught shipping motherboards infected with malware. Now, a woman from California is alleging that a support technician for Dell stole nude photos of her from her PC and posted them online, and then charged $800 worth of computer gear to her credit card for another woman in Tennessee.This is not a cut-and-dry case of a misbehaving tech rep, though. This drama has actually been going on for almost a year, and only now is Tara Fitzgerald coming forward with her accusations. Try and follow the sequence of events, and make sense of Fitzgerald's often questionable judgment.
One fateful day, our Sacramento-based victim was unsuccessfully searching her computer for some rather private photographs she'd taken for her boyfriend. Rather than ask her beau or a trusted friend for help, Fitzgerald called Dell tech support to locate the missing explicit images (mistake number one). The tech, Riyaz Shaikh, was given remote access to the PC by Fitzgerald, who then claims she watched as Shaikh copied the images for his own use. A few days later, those images showed up online, on a site completely dedicated to showing off Tara's goodies. At this point, rather than go to the authorities or Dell (mistake number two), Fitzgerald turned back to Shaikh for help. The support agent had increasingly personal contact with Tara, and eventually convinced her to send him the Dell laptop so that he could remove the photos from the comfort of his home (mistake number three).
But, hold on. This is where things take a turn for the truly bizarre. On Valentine's Day, Shaikh told Fitzgerald that he had fallen in love with another woman, who had also called tech support. The rep allegedly shipped this new woman $800 worth of Dell gear, bought with Fitzgerald's credit card. After complaining to Dell, Fitzgerald finally came forward with her charges. But rather than go to the police, the woman turned to the media (mistake number four).
Fitzgerald is thinking about filing suit against Dell, although the company says it is working with her to resolve the matter outside of court. Shaikh is no longer working the tech support lines at Dell, but it's unclear whether or not he will face any criminal charges in India. We can't shake the feeling that there is more to the story. Fitzgerald's naivete was largely the cause of her undoing, but it sounds as if her relationship with Shaikh had to do with something more than tech support. [From: ABC, via: Consumerist]
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Comments
42
Subscribe to commentsDJAug 2nd 2010 6:17PM
Dell was a great company for the first few years they were around. Unfortunately they seem to have taken a nose dive in recent years, the product quality has been dumbed down ala Walmart and the customer service just plain blows. I've got three friends with Dells and all of them regret the purchases. I'll stick with my HP, seven years old and still running great!
Edward L. StokesAug 2nd 2010 6:34PM
This is not the fist time, Last year they charged over 3000,00 to our acount. when i seen this we call dell it took them over a year to fix it. When they take over your comp. to repaire it you need to stay there close them out befor you leave. we need to sue dell for this kind of trick.
RodAug 2nd 2010 6:36PM
Anyone who posts nude pictures of someone else online, without her permission, is scum, no matter what the situation is.
BobAug 2nd 2010 6:38PM
First of all did you have to say Sacramento instead of just California? I have to live in this area(LOL). Now every pervert in the state will be here and trust me we have a lot of them. As for Dell, they are all about bonuses and profits in my opinion. Also in my opinion management is going to run that company into the ground and the greedy stockholders are going to lose it all. Those that don't jump ship first. As for the woman she got what she deserved when she chose to risk it all and bring in a strange male she had no business assuming was trustworthy to find "private" and embarassing pictures. Is this known as reverse genetics where we get dumber by the generation rather than evolve? And we wonder why the world is overtaking us. Wonder how long it is going to take playboy to contact her?
STUPIDAug 2nd 2010 6:42PM
This gal is not the shaprest tack in the drawer. The tech from gell is a lying S.O.B. What she should have done was report it to the police immediately. Dell computers suck, that is just the bottom line.
time2burnfearAug 2nd 2010 6:51PM
Having nude pics of oneself isn't a crime. Putting them on your computer isn't a crime either. Plenty of people do it. The problem rests squarely on the shoulders of Dell. No, Fitzgerald didn't make wise descisions with whom she contacted, that much is true, but she isn't the first, nor the last person to ever suffer embarrassment of having her nude pics on her computer. It could as well have been her boyfriend ( if the relationship had soured ) that could have posted the pics online. Here's a rule of thumb for everyone: Want to see someone naked, go visit them. People forget the number one rule of sending out ANY pictures: Once sent, they become public domain, and you DO NOT OWN THEM ANY LONGER. I truly feel sorry for Fitzgerald, I really do, but her case is one of millions over the years of sending out, or keeping nude self pics on her computer. If you're inclined to do that, make sure part of your hard drive where you keep these pictures is encrypted. I'm glad I read this, I've been getting e mails from Dell for over a month now and was ready to buy a laptop off of them. I'll go with Toshiba now. Thanks for the article.
No WonderAug 2nd 2010 7:32PM
Just to be clear, sending pictures, or anything else, does NOT make them public domain. They are intended for the recipient ONLY and the recipient does NOT have the right to pass them on to others. It's call theft of intellectual property.
Of course, in this case, intellectual is probably pushing it.
guyAug 2nd 2010 6:52PM
Dell-a Texas based company. That'll do it. I'm going to look for her pics.
Dutch35758Aug 2nd 2010 7:14PM
I have no interest in seeing her pics anyway. Can you imagine that big ol musky thing?
KCAug 2nd 2010 7:16PM
There ARE really trusting people out there, and Dell used to have a really good reputation for customer service with no funny stuff; I don't really think she sould be chastised for naivete', I thiink he should go to jail for fraud.
VeeAug 2nd 2010 7:18PM
Every company has certian company policies and restrictions for employees, and every employee sings the contract before joining, it is wrong on the part of the Dell employee to put somebody's pic on the net. Dell and the outsourcing company should be penalised immediately. One more thing Outsourcing is not helping America any more, we need to convince out congressmen to bring out a bill to BAN OUTSOURCING. I myself dont want a 3rd world country to know any details about my personal information. This is the highest breach of freedom and security. I hope it starts with Suing DELL big time and later all the companies who outsource. WAKE UP FBI.
vananax1Aug 2nd 2010 7:27PM
THATS THE PROBLEM.....THEY ARE IN ANOTHER COUNTRY TRYING TO HELP US AND WE CANT EVEN UNDERSTAND THEM.......
I AM FINISHED WITH DELL...TOO MANY PROBLEMS WITH THE EQUIPMENT AND THE CUSTOMER SERVICE REPS.
neruyarAug 2nd 2010 7:29PM
I have not read all the comments about your experiences with the "Dell" computer company,but mine started way back when I first bought my computer from..Dell...but once I found out that all you talk to from ..Dell..is a bunch of towel heads from...India... I know I was in trouble..Texas based but you ain't ever talkin' to no one in Texas...my question is are there any ...American...companies left?
At this time I am having a issue with...Dell...they sold me an...Dell Deminsions 3700...they couldn't fix the computer unles they could sell me more memory...foolish me I bought the memory...they still couldn't fix it so they send me a referbished Inspiron 530, and took back the Deminsions 3700 with the memory still in it...and they want to charge me for something they have taken back...does not seem fair..but they keep having their financial consultants call from ...India...I refuse to talk with them...I'm sorry it you aren't ...America...don't bother....thank for listening....
ShylodazeAug 2nd 2010 7:42PM
Dell is a sinking ship and their tech support as well as billing department is a laugh! I purchased a Dell in 2004, in 2005 the hard drive crashed so after arguing with Dell for over a month they finally agreed to replace being it was under warranty. When I got this computer my father-in-law was my co-signer, so both of our names were on the account. In 2007 the new computer crashed, same issue with the hard drive and the tech I spoke to couldn't fix it. I was tired of Dell by this time (We did a virus scan and there were no viruses, I am very careful not to download anything at all and I kept an up to date virus protector on my computer at all times) so I declined a repair and went and purchased a wonderful HP. Well, last year my husband and I were looking into getting a lap top so we called Dell and went thru the credit aproval, got approved, picked out a lap top and Dell started making it for us. I never received the lap top then called Dell over a month later to find out that they ran my father in law's credit and charged it to his credit card even though we never once brought his name up and we did it all under my husband and I's name. So my father in law had to call Dell and argue about them keeping his credit information on file and charging $1,800.00 to his credit card and it took them over 3 months to straighten that out. I inquired as to how they could make that mistake since it was NOT in his name this time and they said they pulled up my old file and "somehow" got them mixed up. They "claim" they typed in my name, my birthdate, but his social and credit card information. It makes NO sense to me. I will never trust Dell again. You can never get anyone that speaks English fluently and clearly enough so that you can comprehend the conversation and you can never seem to get someone who is intelligent enough to do his/her job. Their supervisors are a laugh as well. Dell is a laugh! The only thing they can do well is send people poorly built, malfunctioning computers and scam people out of money.
As for the woman...Come on! I can understand being naive, but a grown woman sees a strange posting her pictures on the internet without her permission and the first thing she does is call HIM and not his company? I think she wanted him to post them and her going to the media is a way for free advertisement and 15 minutes of fame.
DeweyAug 2nd 2010 7:32PM
There are just too many stupid people in the U.S.
MarkAug 2nd 2010 7:36PM
Well, it IS Dell, after all... still though, it's kind of hard to believe that anyone in the year 2010 could possibly be that technologically stupid.
gmezmel2Aug 2nd 2010 7:49PM
This woman made a lot of mistakes but we need to bring these jobs back to the states. This way we can properly punish the sickos that do this. I called Dell Tech Support and gave them remote access to fix my computer as well, while I don't have any craziness on my laptop the tech took it upon himself to turn on my webcam and look at me during the call! Thankfully, it was the middle of the day and I was dressed in a t-shirt and jeans. Freakin sickos workin for Dell....
JohnAug 2nd 2010 7:52PM
So this is what they do when they are supposed to be helping their customers. I spent 5 hrs on hold and I bet this is what they were doing. I will never buy another Dell product.
JrejreAug 3rd 2010 3:57PM
I'm just curious, all you complaining about Dell's outsourcing and how you'll never buy one of their computers again......What PC did you buy that doesn't outsource? The only computer company I know of that has U.S. based tech support is Apple.
catherineAug 4th 2010 7:15PM
well hey navy vet...you are none too bright yourself. she should have called the police? REALLY? What exactly did you expect the police to do? Hop on the first plane to india and kick their ass? You must be OLD. You still believe and trust the police and think that they can actually do something. Serve and protect huh? HAHAHAHAHAHAHAHAHA