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'Transmission Glitch' Bricks DirecTV HD DVRs Nationwide

by Caleb Johnson on June 8, 2010 at 06:50 PM

Many DirecTV customers' HD DVRs affected by a glitch Tuesday.
According to Geekosystem, many a DirecTV customer who owns the company's HD DVR woke up Tuesday to find that their device wouldn't work. The glitch was apparently a result of the satellite company's Whole-Home DVR service, which allows customers to record and watch shows in any room of their house with just one DVR unit. When this roll-out occurred late Monday night, some updated program guide data was corrupted and caused certain HD DVRs to malfunction. After being flooded with complaints, DirecTV sent a tweet instructing users to unplug and reboot their systems twice in order to fix the glitch.

Luckily, unplugging the DVR for 15 seconds, plugging it back in and repeating those steps has fixed the problem in most cases. Also, Engadget HD reports that DirecTV has automatically reset bricked receivers, so you shouldn't have to resort to the reset fix. If it still doesn't work for you, you'll have to call or e-mail DirecTV's customer support center for further help. And, trust us, that isn't a pleasant way to spend an afternoon, especially when thousands of other folks are trying to do the same thing. [From: Geekosystem, via: CNET News]

Tags: customer service, DirecTV, dtv, dvr, glitch, HdDvr, hdtv, satellite, top, tv, whole-home

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