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In two weeks, Galante sent two e-mails (neither of which were overtly rude) to Stephenson. In one, he asked for his upgrade eligibility date to be moved forward so he could get a new cell phone. In the next e-mail sent on Wednesday, Galante expressed his frustration with AT&T's data plan changes, and said he'd decided to swap over to Sprint for his cell phone service. Shortly after, he received a voicemail from Brent, who's part of AT&T's Executive Response Team, telling Galante to knock off the e-mails or there could be legal action.
It's easy enough to find Stephenson's e-mail address on the Web. But don't most high-powered executives have a filter on their inbox? Either way, we just can't figure out why two little messages would prompt a threat of legal action from AT&T. Rather than just keeping this quiet, AT&T has now created an irrational storm of negative publicity. [From:Giorgio Galante, via: Engadget]
Update: Engadget reports AT&T has officially apologized:
We are apologizing to our customer. We're working with him today to address his questions and concerns. This is not the way we want to treat customers. From Facebook to significant customer service channels, AT&T strives to provide our customers with easy ways to have their questions addressed.
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Comments
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Subscribe to commentsBugs17Jun 4th 2010 6:04PM
A cease and desist letter? He should have accepted and sent another email. There's no legal precedent, plus Larry King would have loved to interview him and his letter. just goes to show that other than buying the brand name during a firesale years ago, today's AT&T is no Ma Bell. They're just another unprofessional, cheap, inferior knockoff.