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Consumers Claim They're Happier Than Ever With Wireless Service
Despite dropped calls and dead zones, cell phone customers are happier with their wireless providers than ever before according to a new study. The Associated Press reports that the American Customer Satisfaction Index for cell phone service registered an all-time favorable high (three points above last year) during the first quarter of 2010. The survey, encompassing 11,000 U.S. households, rated overall satisfaction with domestic cell phone service at 72 (on a 100-point scale). Some individual carriers saw a boost, too. Sprint jumped seven points from last year to boast a current rating of 70. AT&T received a 69, and Verizon Wireless and T-Mobile each scored a rating of 73. The difference isn't a big deal, though, since all the carriers fall within the survey's plus or minus three points margin of error.Though we're hardly living in an age of cell phone bliss, wireless service has been improving over the years. These ratings simply confirm that service providers are (sort of) doing their jobs, which calls for a pat on the back instead of a celebration. [From: AP/The New York Times]
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