Despite dropped calls and dead zones, cell phone customers are happier with their wireless providers than ever before according to a new study. The Associated Press reports that the American Customer Satisfaction Index
for cell phone service registered an all-time favorable high (three points above last year) during the first quarter of 2010
. The survey, encompassing 11,000 U.S. households, rated overall satisfaction with domestic cell phone service at 72 (on a 100-point scale). Some individual carriers saw a boost, too. Sprint jumped seven points from last year to boast a current rating of 70. AT&T received a 69, and Verizon Wireless and T-Mobile each scored a rating of 73. The difference isn't a big deal, though, since all the carriers fall within the survey's plus or minus three points margin of error.
Though we're hardly living in an age of cell phone bliss
, wireless service has been improving over the years. These ratings simply confirm that service providers are (sort of) doing their jobs, which calls for a pat on the back instead of a celebration. [From: AP/The New York Times
Are you happy with your cell phone carrier?