Disgruntled Moviegoer Takes Her Fight to Facebook

TO DANIEL: I am ashamed we share the same first name!!!! You need some of your on medicine. So here it is. If you are going to make comments, or to express your opinion in a public forum. DON'T. Make your comments to yourself, in the comfort and privacy of your own little world!!!!!! I bet, you and Payne, have more than an opinion, BETWEEN YOU!!!!

SIGNED: DANIEL L. BUSHEY

I think the VP was a rude jackass and should have known better, but I am tired of this "the customer is always right no matter what" crap. I work at Publix, and one time a woman came in and started tearing th plastic off the packaged meat and sniffing it. When confronted by a magager, she proceded to cuss him out and throw the meat at him before leaving. Now I'm curious, at what point during this insanity was the customer right?

Imagine having to endure all this crap and embarrassment over a movie as stupid and boring as SHUTTER ISLAND

Many of you have correctly pointed out that the theater's ATM was broken. However, I'd like to know where in the story did it say that that was the ONLY ATM in the area? Could they not have gone to another business nearby (a supermarket or convenience store just to name two examples) and used an ATM there?

Who goes to movie's anymore ? You can get anything you want on net these days.

THE CUSTOMER IS NOT ALWAYS RIGHT!!!!!!!!!!!!!!!!!!! Try working in the service business! There are people who are scammers, people in pissy moods, people that can never be pleased or satisfied, and plain lunatics!!!!! This woman was pissed at herself, and then took it out on everyone else! Next time take some cash. If you find the ATM broken, drive somewhere else and get some cash. Part of her complaint may have been relevant, but she was already bitching like she was on her period or something. THE END......LOL

The Company that operates the theatre needs to clearly look at who they promote to Vice-President of anything. It ain't this guy...

The ATM didn't work and there was absolutely no call to go off on that woman (in writing no less) as reported. His lame apology speaks volumes but he had already put a round in his foot- too bad, Steverino. You might have to start looking "for a better job", especially if the Company you currently work for has any sort of respect for the people who keep them in business - they are called CUSTOMERS knuckleheads- yes, they are not always right, yes, they can be pains in the asses but well seved they will help you pay the bills.

It comes down to saying what you think. Its time for the people to have representation and if it takes using Facebook, Youtube, or any of the other internet services to proclaim our rights so be it. The other guy seems to think that because they are "big" business their word is final, well take a page from this lady's Facebook. I mean all of us cannot be President Obama, who thinks he can control everyone. Wrong again! Thank goodness for first amendment rights.

The uptight, angry VP made a bad call (no pun intended) by making that profanity filled phone call. This is why most large corporations/companies have a PR person whom will make official statements, or personal phone calls and treat the situation w/ kid gloves. There was a saying from WWII that my dad used to tell me: "Loose lips sink ships." Meaning, keep your mouth shut, unless asked a question....

I cannot believe a VP of a company would send an e-mail like that!! Sheesh, what happened to customer service? It wasn't this woman's fault the ATM machine was broke, and what kind of back-woods movie theatre doesn't take a debit card or other credit card? Yes, most people (particularly those over a certain age) carry more cash on them. Younger people tend to use their credit for everything; but that is beside the point. Good for this woman for posting his rant on Facebook. Jack-ass!

Considering how many theaters these days are complaining about not enough customers coming to see films, that's a pretty stupid move on that VP's part. The article the other day about AMC theaters threatening to boycott Alice In Wonderland because the DVD is coming out June 1st is just another example. I don't go to see movies because I'm concerned about keeping theater chains solvent, I go because there's something I'd like to see and it's a real treat to be able to see something on the big screen once in a while. Thankfully I've never had any experiences like this, but if I did, I would certainly let the theater chain know about it. When it's all about money and the customers can go "expletive " themselves, then it's time to boycott the "expletives".

its always amusing when people resort to petty name calling when they have a diffrence of opinion.

This theatre was going to go under anyway with the incompetent staff it had hire.The thing to do was to turn people away before they entered the theatre by stating that they had no cash machine or check card services to offer. The movie could only be paid for by cash. After that it was the theatre responsibility who it let in. It was inexcusible that anyone in an management position would write a letter , email ,text message or smoke signal using expletives. If there had been a mix up a telephone call or a text message outlining the problem should have been sent using clear crisp business language and possible resolutions. They got what they deserved. They thought of their customer base as the rear end of a horses behind and now they get to lick the inside of it.

Here's what should have happened in this instance:

The personnel should have been able to redirect her to another ATM machine (that is in working order). They should clarify the date that ATM will have maintenance done ON THE MACHINE. They should have been polite and courteous to the paying customer AS WELL AS their accompanying party (the people who were unable to access their cash). They should have also PAUSED THE MOVIE while they looked for ticket stubs and either given the customers a choice to have their tickets REFUNDED or their movie time rescheduled. A VP of a company should act like one and not a socially inept, disrespectful child. No notes, emails, phone calls or other means of communication should contain slanderous vocabulary. Grow up people!

The customer is always right. They ended up finding a means to pay for the tickets, so it wasn't an issue of money. Its an issue of courtesy. Respect others.

I think the Vice President was extremely unprofessional in his response to the customer, but I also think that the customer was a bit snarky herself. Instead of writing the theatre and stating her purpose, she was quite condescending and rude. Of course he was going to be upset at her email, however, he should have taken a few deep breaths and replied in professional manner. He could have cursed her out under his breath or in private. Maybe he should try to find a line of work where he doesn't have to deal with people. Either that or take anger management classes. And she needs to be a little more polite when stating her purpose. Just because she was inconvenienced, doesn't mean she has a right to tell anyone how to run their business.

Her own damn fault for going to see a movie with Leo DeFagrio in it.