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BlackBerry Suffers Yet Another E-Mail Outage

by Terrence O'Brien on December 17, 2009 at 04:45 PM

BlackBerry Suffers Yet Another E-Mail OutageWell, it looks like our friends at RIM are having a bit of trouble again, as its BIS (BlackBerry Internet Service) suffered a second outage in as many months. BlackBerry owners across North America were swearing at their devices this morning as many e-mails were delayed or failed to send entirely thanks to the failure. RIM issued a statement that it had isolated the issue and its technicians were working diligently to restore service and, as of 3:30 p.m. Eastern time, users were reporting on Twitter that BIS was slowly coming back to life.

Those affected were primarily individual customers and small businesses (enterprise users operate on a separate system), and BlackBerry acknowledged that the problem was with its service, and not the fault of carriers. Unfortunately the company failed to specify what exactly caused the problem.

Without trying to sound like a bunch of alarmists, we're beginning to worry about the state of RIM's e-mail service. Outages are becoming more and more frequent, and the company has failed to adequately explain the failures or lay out a plan to prevent future disruptions. [From: PC World, and Reuters, Via: Engadget]

Tags: blackberry, outage, RIM, top

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