http://www.switched.com/2009/12/10/atandt-to-punish-heavy-data-users/ Switched Comments for AT&T to Punish Heavy Data Users? http://www.switched.com/media/feedlogo.gif http://www.switched.com en-us Copyright 2012 Weblogs, Inc. The contents of this feed are available for non-commercial use only. Blogsmith http://www.blogsmith.com/http://www.switched.com/2009/12/10/atandt-to-punish-heavy-data-users/http://www.switched.com/2009/12/10/atandt-to-punish-heavy-data-users/approach to customer service. I had been a customer for five years until September of this year when AT&T erroneously charged me $68,505!! for “data transmissions” that I didn’t originate. Everyday an AT&T representative called threatening me with a credit derogatory, if I didn’t pay. I argued tirelessly, explaining that I had a phone that couldn’t originate “data transmissions” and that AT&T should get their fraud department involved. I called every executive that I knew within my professional network and got absolutely no where. I don’t think anyone is accountable for anything at AT&T, when a customer is trying to effect a change. Furthermore, AT&T ignored all attempts to escalate the matter to have its fraud department to investigate. During the time of their aggressive pursuit of my money, the charges continued to escalate and AT&T did nothing, until I told them to shut the account down. After two months, their representative, Mr. Michael Cullen at C6787@att.com called me to say “you didn’t hear this from me, but AT&T reissued your SIM ID to another client that uses an “Air Card.” During that time another $35,785 was added to my bill. So far this ordeal has taken me three months to resolve and AT&T is still trying to force me to pay some ancillary charges that were directly related to their mistake. Again, when I attempted to explain that the charges are due to AT&T’s mistake, the representative can not think about a resolution and doesn’t know what to do, because it is not on the statement card that they all read over and over. AT&T should just employ parrots to say the same thing over and over, again and again. I’ll post and make a case study of all the transcripts of these conversations and the e-mails on Face Book and Twitter so everybody can be aware of these shake down tactics.

Shame on AT&T to shake a good customer down, particularly someone-who had never been late paying since the inception of the account, I used auto pay. I hope Ralph de la Vega can re-position AT&T from a collection agency mentality to a world class communications company. Until then, I am with Verizon!

sneelyskis@aol.com


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