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'Mark The Spot' iPhone App Reports Poor AT&T Coverage

by Terrence O'Brien on December 8, 2009 at 08:35 AM

'Mark The Spot' iPhone App Reports Poor CoverageDepending on how you look at it, AT&T's new 'Mark the Spot' iPhone app is either an admission of defeat, or an honest attempt to improve customer service by locating dead zones. We'll give AT&T the benefit of the doubt and say it's both.

The free app, distributed by AT&T, allows you to report dropped calls, failed calls, data failure, poor voice quality, and even a complete lack of reception -- all with the help of the iPhone's built-in GPS, which automatically pinpoints your location. In addition to specifying the location and type of problem, you can also include additional comments such as, "Seriously, this is a major metropolitan area. How is there no service?" -- even followed by a torrent of obscenities, if you so wish.

It seems like this app could easily be held against AT&T in its ongoing war with Verizon ("Want to tell AT&T how much its coverage sucks? There's an App for that."), but we're holding out hope that AT&T might actually take the reports seriously, identify weak areas, and improve service. We're doing our part. Team Switched will be walking the streets of New York City, stopping every five feet to report the poor service on our own iPhones. [From: Download Squad]

Tags: att, iphone app, IphoneApp, mark the spot, MarkTheSpot, top

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