http://www.switched.com/2009/11/10/american-airlines-fires-designer-who-responded-to-complaint/ Switched Comments for American Airlines Fires Worker For Responding to Customer Complaint http://www.switched.com/media/feedlogo.gif http://www.switched.com en-us Copyright 2012 Weblogs, Inc. The contents of this feed are available for non-commercial use only. Blogsmith http://www.blogsmith.com/http://www.switched.com/2009/11/10/american-airlines-fires-designer-who-responded-to-complaint/http://www.switched.com/2009/11/10/american-airlines-fires-designer-who-responded-to-complaint/Nov 10th 2009 5:41PMhttp://www.switched.com/2009/11/10/american-airlines-fires-designer-who-responded-to-complaint/http://www.switched.com/2009/11/10/american-airlines-fires-designer-who-responded-to-complaint/Nov 12th 2009 9:11AMhttp://www.switched.com/2009/11/10/american-airlines-fires-designer-who-responded-to-complaint/http://www.switched.com/2009/11/10/american-airlines-fires-designer-who-responded-to-complaint/
If it's the truth that the review process may hurt progress, so be it. If it's true that too many departments may have a hand in this without consulting each other, so be it. No company is perfect and telling the customer it is, is BS. I'd accept an honest answer like that more. Violating the non-disclosure clause is telling people the company may not have perfect policies? LOL!]]>Nov 12th 2009 8:48PMhttp://www.switched.com/2009/11/10/american-airlines-fires-designer-who-responded-to-complaint/http://www.switched.com/2009/11/10/american-airlines-fires-designer-who-responded-to-complaint/Nov 10th 2009 6:57PMhttp://www.switched.com/2009/11/10/american-airlines-fires-designer-who-responded-to-complaint/http://www.switched.com/2009/11/10/american-airlines-fires-designer-who-responded-to-complaint/Nov 10th 2009 8:30PMhttp://www.switched.com/2009/11/10/american-airlines-fires-designer-who-responded-to-complaint/http://www.switched.com/2009/11/10/american-airlines-fires-designer-who-responded-to-complaint/ Those who run our major corporations of late seem to have no common sense, and god forbid they have to actually look into something beyond the surface. This man did the right thing but someone viewed it as a violation of the NDA he signed. When he did not disclose any sensitive information, nor did he go against the comapny in an attempt to bring to light improvements in work and attempting to improve the comapanies image.
I own a business so I can speak from experience. While not all employee actions are right, or benificial to the company, there are those few times where it is, and we do not have a hard fast rule system. We have a general rule structure, and look at each possible violation on a case by case basis so that good employees, or even bad ones, who are motivated to help the company even if in a minor violation do not ge railroaded out the door. AA should reconsider and rehire, and slap those who fired him.]]>Nov 10th 2009 10:48PMhttp://www.switched.com/2009/11/10/american-airlines-fires-designer-who-responded-to-complaint/http://www.switched.com/2009/11/10/american-airlines-fires-designer-who-responded-to-complaint/Nov 11th 2009 4:44AMhttp://www.switched.com/2009/11/10/american-airlines-fires-designer-who-responded-to-complaint/http://www.switched.com/2009/11/10/american-airlines-fires-designer-who-responded-to-complaint/Nov 12th 2009 6:18AMhttp://www.switched.com/2009/11/10/american-airlines-fires-designer-who-responded-to-complaint/http://www.switched.com/2009/11/10/american-airlines-fires-designer-who-responded-to-complaint/Nov 12th 2009 6:29AMhttp://www.switched.com/2009/11/10/american-airlines-fires-designer-who-responded-to-complaint/http://www.switched.com/2009/11/10/american-airlines-fires-designer-who-responded-to-complaint/Nov 12th 2009 6:40AMhttp://www.switched.com/2009/11/10/american-airlines-fires-designer-who-responded-to-complaint/http://www.switched.com/2009/11/10/american-airlines-fires-designer-who-responded-to-complaint/
Sounds more like his motivation for even responding was to defend himself and shift the blame to the company.]]>Nov 12th 2009 6:42AMhttp://www.switched.com/2009/11/10/american-airlines-fires-designer-who-responded-to-complaint/http://www.switched.com/2009/11/10/american-airlines-fires-designer-who-responded-to-complaint/Nov 12th 2009 5:12PMhttp://www.switched.com/2009/11/10/american-airlines-fires-designer-who-responded-to-complaint/http://www.switched.com/2009/11/10/american-airlines-fires-designer-who-responded-to-complaint/Nov 12th 2009 7:11AMhttp://www.switched.com/2009/11/10/american-airlines-fires-designer-who-responded-to-complaint/http://www.switched.com/2009/11/10/american-airlines-fires-designer-who-responded-to-complaint/Nov 12th 2009 7:13AMhttp://www.switched.com/2009/11/10/american-airlines-fires-designer-who-responded-to-complaint/http://www.switched.com/2009/11/10/american-airlines-fires-designer-who-responded-to-complaint/
hank]]>Nov 12th 2009 7:23AMhttp://www.switched.com/2009/11/10/american-airlines-fires-designer-who-responded-to-complaint/http://www.switched.com/2009/11/10/american-airlines-fires-designer-who-responded-to-complaint/
I would think the suit who wrote the policy should be the one getting canned. Not Mr X for attempting to better his companies customer service. You have to wonder, when we read crap like this, what are we not hearing about?

This is a death sentence for AA,

I'll be taking my business to some other terminal and gate. ]]>Nov 12th 2009 7:36AMhttp://www.switched.com/2009/11/10/american-airlines-fires-designer-who-responded-to-complaint/http://www.switched.com/2009/11/10/american-airlines-fires-designer-who-responded-to-complaint/Nov 12th 2009 7:42AMhttp://www.switched.com/2009/11/10/american-airlines-fires-designer-who-responded-to-complaint/http://www.switched.com/2009/11/10/american-airlines-fires-designer-who-responded-to-complaint/Nov 12th 2009 10:27PMhttp://www.switched.com/2009/11/10/american-airlines-fires-designer-who-responded-to-complaint/http://www.switched.com/2009/11/10/american-airlines-fires-designer-who-responded-to-complaint/Nov 12th 2009 7:53AMhttp://www.switched.com/2009/11/10/american-airlines-fires-designer-who-responded-to-complaint/http://www.switched.com/2009/11/10/american-airlines-fires-designer-who-responded-to-complaint/Nov 12th 2009 7:59AM