United Airlines Messes With Wrong Traveler... Again

Well, Sunday, at the Denver airport, Carroll was treated just like the rest of United's customers when his bag was "delayed," the New York Times reports. Apparently unaware of his Internet stardom, the United employees told him that he couldn't leave the terminal until it arrived. An hour later, they finally proclaimed the luggage lost and sent him packing. Carroll, who ironically enough was in Colorado to speak about customer service, did not get his bag back until yesterday. Now supplementing his musician's wages with such speaking engagements, Caroll spoke on the mistreatment of airline passengers like the 21st-century, mobile-class Woody Guthrie that he is: "It crosses all income levels and languages and geographies. We all don't like feeling disrespected or insignificant." [From: The New York Times]



Reader Comments (Page 1 of 1)
bobgrein said 10:42AM on 10-30-2009
Why does anyone fly United. I am lucky, that I live in Las Vegas. Europe, I can fly British Air or Virgin. To Asia, Korean Air. I am sitting on the beach in PhuketThailand right now. If United was the only choice to get here, I would stay home. Three years they will be gone. They can't compete. They are only flown as the last alterative.
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emily said 12:41PM on 10-30-2009
Fly United? You bet!
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