Switched has a new home! Huffpost Tech.

Click here to visit the new home of Switched!

Hot on HuffPost Tech:

See More Stories
AOL Tech

Frustrated Flyers Venting via Twitter

by Kendra Cunningham on August 23, 2009 at 08:43 AM


There are few things worse than a terrible flight. Long delays, endless taxing, and random layovers can make flying unbearable. Only in the last few years have passengers been able to do anything other than complain to the person next to them. Stranded, angry, and delayed passengers are filing their complaints on Twitter, much to the airlines' dismay.

A quick Twitter search for major airlines quickly reveals loads of negative flyer comments (e.g. Delta, American Airlines). "It's almost an underground rage factory," Terry Trippler of TripplersView.com, a travel review Web site, told Reuters.

Airlines are definitely feeling the pressure and have logged on to Twitter in order to combat the tirades of enraged tweeters. In a conversation with Reuters, Kelly Cripe, a Continental spokeswoman, stated, "We are monitoring tweets and are responding directly or publicly where appropriate."

Twitter isn't the only place on the Web to find airline dissatisfaction. Earlier this year, a music video for a song called 'United Breaks Guitars,' written and performed by musician Dave Carroll, made the rounds on YouTube. As a result of the video's immense popularity, United apologized to the singer (and broken guitar owner), reimbursing him for the $1,200 repair. [From: Reuters]

Tags: airlines, consumer rights, ConsumerRights, continental, top, twitter, united airlines, UnitedAirlines, youtube

Comments

3

Add your comments

Please keep your comments relevant to this blog entry. Email addresses are never displayed, but they are required to confirm your comments.

When you enter your name and email address, you'll be sent a link to confirm your comment, and a password. To leave another comment, just use that password.

To create a live link, simply type the URL (including http://) or email address and we will make it a live link for you. You can put up to 3 URLs in your comments. Line breaks and paragraphs are automatically converted — no need to use <p> or <br /> tags.

HuffPost AOL Social News Most Popular