Frustrated Flyers Venting via Twitter
A quick Twitter search for major airlines quickly reveals loads of negative flyer comments (e.g. Delta, American Airlines). "It's almost an underground rage factory," Terry Trippler of TripplersView.com, a travel review Web site, told Reuters.
Airlines are definitely feeling the pressure and have logged on to Twitter in order to combat the tirades of enraged tweeters. In a conversation with Reuters, Kelly Cripe, a Continental spokeswoman, stated, "We are monitoring tweets and are responding directly or publicly where appropriate."
Twitter isn't the only place on the Web to find airline dissatisfaction. Earlier this year, a music video for a song called 'United Breaks Guitars,' written and performed by musician Dave Carroll, made the rounds on YouTube. As a result of the video's immense popularity, United apologized to the singer (and broken guitar owner), reimbursing him for the $1,200 repair. [From: Reuters]