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Frustrated Flyers Venting via Twitter


There are few things worse than a terrible flight. Long delays, endless taxing, and random layovers can make flying unbearable. Only in the last few years have passengers been able to do anything other than complain to the person next to them. Stranded, angry, and delayed passengers are filing their complaints on Twitter, much to the airlines' dismay.

A quick Twitter search for major airlines quickly reveals loads of negative flyer comments (e.g. Delta, American Airlines). "It's almost an underground rage factory," Terry Trippler of TripplersView.com, a travel review Web site, told Reuters.

Airlines are definitely feeling the pressure and have logged on to Twitter in order to combat the tirades of enraged tweeters. In a conversation with Reuters, Kelly Cripe, a Continental spokeswoman, stated, "We are monitoring tweets and are responding directly or publicly where appropriate."

Twitter isn't the only place on the Web to find airline dissatisfaction. Earlier this year, a music video for a song called 'United Breaks Guitars,' written and performed by musician Dave Carroll, made the rounds on YouTube. As a result of the video's immense popularity, United apologized to the singer (and broken guitar owner), reimbursing him for the $1,200 repair. [From: Reuters]

Tags: airlines, consumer rights, ConsumerRights, continental, top, twitter, united airlines, UnitedAirlines, youtube

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