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Woman Blocked by Twitter for Tweeting Too Much
It's not uncommon for spambots to get the boot on Twitter for doing things like following hundreds (or thousands) of people, or blasting out messages non-stop. One woman managed to unintentionally fool the Twitter security systems into thinking she was one of the offending bots by sending too many hand-typed Tweets (as opposed to automated updates from a blog or music service like imeem) in the course of an hour.Bonnie Smalley is a customer service rep for Comcast. The New York Times reports that she reaches out to the frustrated masses via social networking services, rather than sit around waiting for frustrated callers and angry e-mails. She spends time on Facebook, MySpace, Second Life and LinkedIn, but the real action is on Twitter. Here, Bonnie tracks Tweets about Comcast contacting customers before they reach out to customer support via the company's Web page.
Even on a slow day, Bonnie reads about 400 Tweets, and she tries to respond to as many as possible. While there doesn't seem to be a hard and fast rule about how many messages will get your account temporarily suspended, we imagine that a couple hundred a day would probably do it. Maybe we'll run a Switched Twitathon to try and find out. [From: New York Times]
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Comments
12
Subscribe to commentsBretJul 4th 2009 11:12AM
Twitter is a nuisance and a waste of time. I really don't care about the removal of the boil on your ass. We will look back in 10 years and say "wow, that was as stupid as the 8 track tape".
JamieJul 4th 2009 11:57AM
As your parents will one day look back and say about you ;)
zekeJul 4th 2009 12:28PM
WOW HOW GROWN UP YOU TWO ARE. BOTH YOUR PARENTS WOULD BE SOOOOOO PROUD OF YOU BOTH.
fastharryJul 4th 2009 5:26PM
if Comcast improved their service, there would be no need for any of it...
MichelleJul 4th 2009 6:27PM
I used Twitter( two times ) which should be named Dumbwitter fouNd it useless and boring . It must be a sad world we live it to read such garbage, BAN ME DUMBTWITTER PLEASE YOU SITE SUCKS
ZigejJul 4th 2009 11:23PM
The bots thought it would be best if she got off the computer and get a life.
beirut.ahJul 5th 2009 6:24AM
I highly disagree with @Bret about Twitter being a nuisance for one reason: If you don't want to hear what x "tweets" or says, you can simply not add him/her of just block that person...
I have been a Twitter user for the past three months and I've been really enjoying the relationships I have formed with many of my followers. I learn a lot every day about many things which in turn help make my offline communicating experiences way better...
I must admit that sometimes Twitter followers could get annoying: they might use too much spam in their links or "tweet" too much about their brands or services but that is rare and very easy to solve.
Actually I have written a lot about my Twitter experience and social media in general.
Maybe this post could change you minds :) 25 Hard Learned Twitter Survival Lessons http://bit.ly/4729n2
David BixlerJul 5th 2009 2:08PM
Please set up some form of live-streaming statistics and twitcounter so we can track exactly how fast and how many tweets you get away with before you get slapped around like a blind monkey chasing a square coconut. This could prove to be very interesting seeing as how I manage about 50 tweets a day on busy days... it would be kindof fun to see what one could really get away with.
KevinJul 5th 2009 2:33PM
I know someone who had this happen to her. She doesn't work for any customer service departments. Just a prolific tweeter. Tried to figure out what the tweet limit is, but it doesn't appear to be documented anywhere.
Darryl WhiteJul 5th 2009 2:38PM
A little research never hurt anybody half as much as criticism: Getting to the heart of what makes Twitter useful: http://dananourie.com/virtualliving/?p=338.
Three reasons to use twitter. http://ow.ly/gtKs
EnGorJul 5th 2009 5:16PM
Just because you don't understand or like twitter, that doesn't make it stupid. It's a mini-blog. It can be useful.
SusannaJul 22nd 2009 3:47PM
The top two comments in here are the funniest comments I've ever read! You guys made my day. Thanks :)