Radio Shack Customer Receives Beating After Asking for Manager

you sound like some of the lazy people we recently hired at walmart. you want a paycheck but heaven help us if you want to learn your job much less do it. We have a lot of customers come in that I would love to slap in the face. But , face it, you took the job so do it. Blow off any rudness and "gladly" get the manager that is being paid to take care of these idiots.

I work for Wal*Mart and am responsible at night for my department (Toys) and to maintain modular integrity as well as safety for all of the individuals inthe store. Please forgive for not allowing your (not literally meaning) sons and husbands and slutty daughters to play tackle football in the bike section or forgive me if I go ballistic when I catch 4-8 teenagers (who parents don't care that they are breaking curfew) to spray my entire department with the few remaining cans of sill string, please forgive me if I tell the 6 foot 200lb dude to get the hell of a toddler bike (the one he says he is trying for his brother~~~>then bring the brother in you @sshole. For the most part I do maintain my composure but the city I live in, the average IQ for a shopper is around 60. Most of them are teen-agers who break curfew, kids who wander off from parents, grown adults acting like children. I like my job and pay my bills, but would I deck a customer, oh hell no, i let karma do that and local law enforcement.

Maybe they just need "sensitivity training". HAHAHA. Sue the crap out of them.

I once punched an angry customer. It was the right thing to do because I ran out of shopping bags and couldn't find the box for the antenna he returned. Since I'm 6'5 and 278 lbs, I decided to knock him out cold. I spent a few nights in jail, but it was well worth the satisfaction. My wife bailed me out and I rewarded her by ironing the wrinkles out of her face the next day.

i'm pretty sure that "pressure to learn" isn't really one of an average Radio Shack employee's daily worries....

You are probably some overpaid, monday through friday, stuck up prick. You trying making $8 an hour, raising a family, and having to dealing with customers ignorant attitudes. Most of the things they complain about are uncontrollable to the employees.

obviously you have never worked in customer service-I work at an AT&T store and have been yelled at and threatened by customers-for their phone they bought at verizon-because they assumed all cell companies were the same..and by other people who blamed me for a phone they bought at another store not working...and people who use 2000 minutes and sined up for a 450 minute plan After we warned them that they had used 2500 minutes with their previous carrier

Dave you are wrong, Actually I am unemployed! With hardly an income. Besides the point, Violence is not the answer. Try quitting the job instead of hurting other people. Maybe try some hobbies or sports to vent off that anger and lack of patience. Next time you think about raising a family on $8 an hour, consider getting an education first and then finding a stable income.

Tom, You are absolutely right! I have never worked in customer service, And one of the reasons is exactly that I am not a people person and would probably have conflicting attitudes with customers. Therefore, I STRAY AWAY from customer service jobs. I know that some customers are completely ignorant, but that does not mean that anybody should get beaten shopping.

I have been on noth sides of the aisle.I can just imagine what kind of customer could elicit this kind of response from a worker.Radio shack workers do have a lot of things they have to learn,I worked electronics before in a retail store and I learned everything I could about the products so I could help people get exactly what they wanted or needed. That being said there are also a lot of terrible workers in stores that only care about a paycheck and have terrible attitudes towards customers. Many of the customers I would have loved to have punched over the years and aso as a customer many of the employees needed a good a$$ whoopng lol or to be fired for their attitude and language towards a customer.I understand what they go through because I have waked in their shoes so when they treat me like that(as nice as i am as a customer)those guys really need someone to take them down a peg or two Usually it is punks with no upbringing by their parents.

gsan201, I am sure you are right that some customers need as a$$ whooping, But you are probably not the person that would ever go as far as actually doing it, would you? I hope not. The other day there was a story on the news about a WaffleHouse customer that threw a waffle at the waitress. The waitress was so POed that she went to her car and grabbed a gun. Luckily she only fired at the floor, but apparently one of the bullets whizzed by the angry customer and grazed her arm. The Employee is facing charges.

WTF this is pathetic. Ever since the economic crisis became a major concern, there has been a wave of violence, mostly pathetic acts of pointless violence. It seems evident on this blog article reply that most readers agree with the thought of beating the crap out of customers. Violence is not the answer, and if anything, violence just makes any situation worse.

You are against the war, but you want to harm your customers for buying at your store???

i've worked in retail for almost 7 years now (since i was 15) and i've seen a lot of stuff. there have been plenty of ignorant and rude customers that i've run into over the years that yea, i probably would love to sock them right in the mouth. but i've learned patience and it is a must have when you work in retail. you have to look at how customers view these stores, they see them still as mom & pop type stores where the employee's have grown up around this stuff and know everything there is to know about their services. this is more often than not, completely wrong since Wal-Mart has changed the market, as most employees are scumbags who just want to pick up a paycheck. i take pride in providing excellent service and going the extra mile and customers really appreciate it as they come back and ask for me by name.

i work at Home Depot now in the garden department and people constantly get upset with me (yes with me, just a humble employee) because the store doesn't carry random lawnmower part X. i constantly get the "well if Home Depot sells the mower, then they should carry a replacement transmission for it." argument which sounds ridiculous to anyone who works in retail. these large stores usually only carry minor maintenance parts only for products that we currently sell....if we're not out of stock. the sooner people, as retail employees, understand that most customers don't understand how retail works, the better off you are.

and to the customers, i say use the dang internet. there are plenty of helpful people on there and you can find everything you need in most cases before you have to go into the store to buy something from someone who doesn't care about providing you with good service or know anything about their job. i actually research everything online before i go to the store so the most i need to ask anybody is "could you tell me where this item would be located?" if i can't find it on my own by reading the signs. your not going to run into someone like me who actually wants to help the customer in most cases and then things like this article happens when people get frustrated.

in general, retail sucks, and the sooner people learn this, the less we have to hear about stuff like this.

The article doesnt say its a woman. It says "he"

You need to re-read the article. It clearly states that Leigh is a man (referring to him as "he" or "him". Didn't see one female reference in the article