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Customers Find Rocks, Bricks Instead of Nintendo DS, MacBook Pro


There seems to be a recurring theme here: person goes into store to buy expensive new electronic item, goes home, opens package and finds rocks instead. According to Tampa's WTSP-TV, Lake Wales, Florida resident Jodi Wykle's son got quite a birthday surprise when he ripped open the wrapping of his new Nintendo DS, only to find assorted rocks and a Chinese newspaper. Wykle immediately took the box o' rocks back to Wal-Mart and demanded a refund but, as she put it on TV: "They don't want to do nothing."

According to the report, Wal-Mart told her to take it up with Nintendo, which told her to take it up with Wal-Mart, of course. Turns out that the same item had already been returned by another customer for the same reason. Once this surprising fact was brought to its attention by 10 Connects, Wal-Mart begrudgingly gave Wykle a refund and $20 gift card.

But Wykle got off easy. On Tuesday, Ryan, a reader of The Consumerist, bought a MacBook Pro at his local Best Buy in Texas only to unbox it and find a red brick wrapped in bubble wrap. He got the Best Buy runaround by manager 'Keith' that it wasn't their fault since Apple shrink-wraps the product and to take it up with the manufacturer. And since his credit card charge hasn't gone through yet he can't appeal to his his insurance. He hasn't had any luck yet recouping his loss. He's only out $2,164.89 for a MacBrick Pro. Let's hope it's the missing brick for his mantelpiece.

It seems pretty ridiculous that these retailers, and, it sounds like, manufacturers, are being so unhelpful about what is clearly not the product on the box. Are we missing something here? Is this going to keep cropping up at stores around the country? Who knows, but the Consumerist offers a bunch of tips offers a bunch of tips on how to get your money back should you end up with a box of rocks (namely, make sure you pay with a major credit card, check that the contents of the box match the serial numbers on the box in store, and, if you can't do that for some reason, then take plenty of pictures). [From WTSP-TV via Plugged In, and The Consumerist]

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