Logitech.com: How Not to Provide Adequate Customer Service
Pratum purchased a diNovo Edge rechargeable, wireless keyboard six weeks ago through Logitech.com. When the keyboard arrived damaged, Pratum engaged in a lengthy and frustrating exchange with customer service that is just now being resolved. In his commentary, Pratum details at least seven instances of shipping mistakes and negligent customer service, one of them involving a rep who told Pratum that he would have to personally pay for the damaged item's return shipping costs.
For a full rundown of other ways to anger and ultimately lose your customers (like mailing their purchased items to the wrong address, for instance), you can read Pratum's itemized Logitech complaint list right here. Ralph Nader would be proud. [From: Eric Pratum]