Verizon Guy Drills Hole Into Wedding Dress During FiOS Installation

Verizon touts its high-speed fiber-optic FiOS service as "the top-rated broadband service in America," providing faster Internet access than cable to go along with its "first-class installation." Though plenty of folks would agree that the FiOS service provides fast downloads, one recent customer (and his wife) would vehemently take odds with the company's "first-class installation" claim.
Sam, the displeased Verizon customer, told The Consumerist that the Verizon installation expert drilled a hole into his bedroom closet, instead of the laundry room four feet away. The errant drill bit then penetrated the pricey wedding dress belonging to Sam's wife.
The dress driller apologized to Sam, and told him a Verizon representative would contact him about the damaged gown. Apparently, Sam is still waiting. There are so many possibilities here that we're not sure which direction to take -- how about, "Verizon, can you hear Sam, now?" Or, maybe, "That's the closest a Verizon installation guy will ever get to touching a wedding dress." Hey, we kid, we kid. You Verizon guys are alright. [From: The Consumerist]
Related Stories:





The List #0147: Escape a Car Underwater
Visit the Maldive Islands Before It's Too Late
Okla. Sheriff's Deputy Finds Dog Guarding Body Buried Under Destroyed Home
Reptiles Make Home in UK Man's Cable Box
Springtime Budget-Busters -- Savings Experiment
H&M's Plus-Size Model Jennie Runk Says She Chose To Gain Weight
Is This Woman Too Pretty To Work?
Mariah Carey Suffers Wardrobe Malfunction on Good Morning America
The Story Behind Hairspray
Distraught Mom Becomes Face of Oklahoma Storm













Comments
12
Subscribe to commentsiphonerulezApr 19th 2009 12:51AM
What the heck are they bitching about. I can't even get FiOS in my neighborhood.
MikeApr 19th 2009 1:38AM
Well, my FiOS Install experience was no better. I too had holes drilled through my utility box into my bedroom closet.
Oh yeah, it also took about 10 hours, and due to a misappropriation in their asset tracking system, my box never got registered to my subscription properly, requiring a 60 minute call to fix each time. (Happened 4 times before I cancelled.) Did I mention that because I didn't have a landline, 15 minutes of that time was taken up locating my customer account?
Superior technical offering, with terrible, terrible, terrible customer service.
lou1847Apr 20th 2009 3:58AM
They are superior over Comcast. I had 4 no shows in a row with comcast. and I'm not exaggerating either. I'm happy with my fios :)
hoceepennyloApr 19th 2009 8:14AM
oh get over it....marriage only wrecks a good friendship anyway...the guy was trying to do you a favour.
Penny KauffmanApr 19th 2009 8:17AM
Oh get over yourselves...marriage only wrecks good friendships anyway....the verizon guy did you a favour.
fastharryApr 19th 2009 8:20AM
I think the whole issue is whether she plans to use it to get married to Sam...or If she is already married to Sam...
If they are planning to get married, nows a good excuse to delay it for poor Sams sake....If They are already married, The parties over anyway, Who cares...
in fact, now that I think about, The parties over regardless...
InstallerApr 19th 2009 11:41AM
Full disclosure: I work for Comcast.
I've seen people hit main power feeds, drill into furniture, bust out bricks, and catch drapes (which I imagine would look really cool when it happens).
Everyone has stories about stuff getting hit, but the best one I've heard was from a guy in Pittsburgh. It seems the customer wanted a line run in along the unfinished basement and up through the floor to the TV in the living room. For whatever reason, the installer decided to drill up from the basement instead of down from the LR. He drilled the hole and left the drill in the hole to see it upstairs. He went up and couldn't find the drill bit, which should have been very visible, as they are about a foot and a half long. He went back down stairs and checked. Sure enough, it was still in the hole. As he checked his measurements again, he realized there was a partition wall in the basement that he thought was an outside wall. Turns out he drilled up through the customer's grand piano and the drill bit was inside one of the legs.
Then there's the guy who drilled through the customer's cat (sleeping behind a dresser), but that's not nearly as funny. Got blood all over his drill and made a real mess of the bedroom carpet.
akaKJBApr 19th 2009 6:45PM
Wow - the cat. Did they at least comp the cat a month's service?
I wouldn't be too hard on the Verizon installer. I've had horrible install experience from AT&T, Comcast, Time Warner, DirecTV, Dish Network, etc. Anymore, I just do it myself whether they like it or not. Took a couple of beers and a bootleg copy of the Paris Hilton video to get him to just stand back and let me do the install the last time something had to be put in.
bobpellApr 19th 2009 8:55PM
This was the weddinf dress the wife had worn, therefore it is USED. I'm sure it can be repaired BUT it's only worth is as a used dress. It was an accident, get over it. Why is shit like this even being mentioned????????
kdanleyApr 20th 2009 12:09AM
Fios is wonderful. Comcast is the pits. I dumped them fast when I saw my daughter's clear picture.
jim from nyApr 20th 2009 12:11AM
I was an installer for Verizon for 30 years in Brooklyn when it was called AT&T/NYTEL/Bell AtlanticYou know Ma BELL, and I could tell you stories about dead dogs under the bed, people having sex while youre trying to install wiring, drunk, high, crazy, naked lunatics, drug dealers, prostitutes,numbers parlors, organized crime members, celebrity a*holes, so the guy made a mistake working in a house he'd never been in before, that comes under stuff happens. I once walked into a house and the guy told me his phone wasnt working and it was covered in blood and his wife was sitting there with a bandage covering half her face. Naked women, psychopaths, cockroaches,rats, neglected kids, filthy and disgusting hellholes were a daily occurence. get over yourselves people it was just a dress. I remember drilling into a gas line on my first week on the job, now that was a problem.
Sparky1130Apr 22nd 2009 9:37AM
I did telephone installs for 4 years and it was always an adventure drilling holes...I made a few mistakes (that's why they have erasers on pencils) and where it was obvious, I notified the customer. However, when it came to doing my FIOS install, I bought the coax cable, the connectors (the compression tool was $80) and, having my sharp, flexible drill bits, I did the wiring myself. Nobody does anything inside my house that I can do myself.
My favorite drilling story was in Midtown Manhattan. One of our geniuses drilled a 1/8" hole in a 4" gas main which was located behind a metal telephone building box. Best part was when he realized it, he never said a word, he just went home. Cost the phone company over $10,000 for that hole...