Time Warner to Charge Fees for Internet Based On 'Consumption'
No, folks -- this is no prank. Time Warner Cable really is throwing caution (and public opinion) to the wind and moving forward with its evil consumption-based internet billing. If you'll recall, we heard that the operator was trialing the method -- which imposes premium rates on big broadband users -- back in early 2008, but now it seems it's quietly hoping to roll it out into more major markets. Starting this month, TWC will start gathering information on its customers' internet use in Austin, TX, San Antonio, TX, Rochester, NY and Greensboro, NC; if all goes "well," consumption billing will hit those markets this summer or sooner. We'll point you to the read link if you're interested in just how outrageous these capped plans look (particularly for internet TV viewers), but we'd be remiss of our duties if we didn't share this gem of a quote from TWC CEO Glenn Britt: "We made a mistake early on by not defining our business based on the consumption dimension." Thanks for clarifying, Glenn-o.[Thanks Kevin, image courtesy of Corbis]





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Comments
7
Subscribe to commentsbirthday is 1990Apr 2nd 2009 5:31PM
Can't wait for them to get sued and go out of business.
RoyApr 7th 2009 7:11PM
This Time Warner's way of saying "oh so you want to watch tv online instead of the traditional way. We'll just find a way to charge you for that. Hey guys lets bill them by the gigabyte, $1 per GB that seems fair compared to the 5cents we pay!" SMH Buncha rapists!
MichaelApr 3rd 2009 4:21AM
Unfortunately, I am a current Time Warner customer living in San Antonio, Tx however it won't be for long. This is ridiculous and I hope that Glenn Britt crashes and burns in his new role as CEO. I'm already looking elsewhere for not only broadband, but for my cable service as well because of this. They should take example from phone companies like Cricket and Pocket, which more and more people have been switching to, because capped plans is something that consumers in today's age no longer want or will tolerate. I personally will be boycotting Time Warner and will be spreading the word that everybody needs to switch. I hope that they lose so much business that they realize what a mistake they are making and I hope that they read this!
BelleApr 3rd 2009 9:48AM
In England a company named NTL also tried consumption based billing. There was such outrage, customers were canceling
their service with NTL. Within ONE month NTL reversed their new billing policy. If EVERY TW customer effected by this new
billing scheme cancels their service, then it will hit TW where it truely hurts, their wallets. But it will take everyone biting the bullet and canceling service for it to be effective. Also, a supervisor named Iris Andrews is someone we can all call and complain too about this outrageous change in terms. We spoke to her last night for 30 minutes. Just call 336-584-1383 and get through to a representative, tell them you need to speek to Iris Andrews, and you should be connected shortly. If we dont stand together in this then TW will keep looking for new and inventative ways to charge us for services that we already pay out the wa-zoo for!
UNITED WE STAND!!!!!
Frank WertheApr 5th 2009 8:55PM
This is about control and with that control squeezing every dime possible. Everything my kids do is on the web. School reports are now required in PowerPoint they have MySpace and Face book accounts for the class. I tried a bandwidth monitor on my son's online gaming .79GB in 3hrs. My afternoon comparing products before a purchase 135mb [yes I watch the flash videos]. My antivirus just popped up with a 17mb download [free update] we subscribe to online newspapers, not for long with the size of the videos. Oh I forgot the Microsoft .Net 3.5 update is 350MB x 4 computers. God help you with online backup or Vista. Time Warner’s own web site videos and audio load over 400mb if you look at everything. TW own site touts high-speed for super large downloads! Video on demand! Music and Games! How about the military families depending on streaming video from loved ones overseas? Everything we do is connected to the internet and oh yeah I seem to remember HIGH DEF INTERNET IS ON THE WAY. High Def is 10 times larger than standard so how is any one going to see a video clip that’s larger than their monthly allotment?
They want to charge each site we go to like Sears, Wal-Mart, EBay Google, or CNN a fee like they tried in England. What's worse we paid for the infrastructure through taxes and fees and they have been getting tax exemptions for years! TW want us to howl loud so we’ll accept giant rate increases instead of a meter or maybe just a little more bandwidth please. They are doing this during the worst recession in decades why? THEY HAVE A MONOPOLY AND THEY INTEND TO USE IT!
JimApr 15th 2009 1:33PM
Their service is mediocre at best. I'm constantly having to unplug my cable modem or my cable box to reset them. Now they have the audacity to pull this stunt?
Today they called me asking me if I wanted to lock in a rate for two years. The representative was stunned to find out about this plan. So it's a case of the left hand not knowing what the right hand is doing.
I've been looking for one more reason to drop Time-Warner and switch to a satellite dish for my TV and someone else for my internet access. They gave me that reason.
LUCCIApr 20th 2009 2:38AM
EMBARK....OR CLEARWIRE OR ANYBODY ELSE....HERE I COME!!!!! TIME WARNER YOU ARE SOOOO FOUL FOR THAT SHIT.
LUCCI (future former twc customer)