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Best Buy Allegedly Paid Bonuses to 'Murfing' Managers

by Tim Stevens on March 24, 2009 at 01:27 PM

Best Buy Accused of Paying Incentives to 'Murfing' Managers
These past months have been tough for retailers, particularly ones selling frivolous electronics that people don't really need. You'd think they'd be a bit more careful with their customers, but not so much, apparently. First we heard about a number of shady dealings at Office Depot and then some improper refusals to match competitors' prices at Best Buy. Now, we're hearing that the latter company is on the receiving end of a lawsuit that alleges, among other things, that Best Buy paid bonuses to managers who denied legitimate price matches.

Recently, some Best Buy managers have reportedly broken with the retailer's advertised price-matching policy in a practice called 'murfing.' The lawsuit quotes an internal memo that instructed managers to refuse price matching and offered them bonuses for doing so. According to the suit, over 100 such denials were made per store each week. If you happen to shop in New York state and were one of those denied, you can get in on the (class) action by calling (845) 356-2570, or by sending an e-mail to mbraunstein@kgglaw.com. Happy hunting. [From: HDGuru.net via The Consumerist]

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Tags: best buy, BestBuy, business, customer service, CustomerService, murfing, office depot, OfficeDepot, recession, retail, shopping

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