Report: Office Depot Employees Altering Computer Price Tags

Wow. Things at Office Depot appear to be worse than we could have possibly thought. In fact, the alleged apparent systematic misleading of customers makes the shenanigans at BestBuy look quite tame by comparison.
Laptop Mag has published a follow up to its initial report of employees being encouraged to lie to customers at Office Depot. It turns out that salespeople at other Office Depot locations across the country are telling Laptop that the the same dishonesty is being encouraged at their stores. Even worse, the lying goes beyond mere fibs about laptop stock -- employees have reported Photoshopping and digitally altering price tags, as well as including the price of extended warranties and protection plans in the cost of clearance items. For example, if a $500 laptop were on sale for $450 and the employees needed to push an $80 extended warranty, the store would list the laptop at $500 and claim to be offering the $80 warranty for only $30.
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We'd like to say we're shocked, but it has become increasingly clear that dishonesty and unethical behavior (while not "officially" endorsed) are simply standard corporate policy at some major retail chains. We may not be shocked, but we are certainly appalled.
Check out the read link below for even more tales of dishonesty from one of the biggest office supply outlets in the country. And if you're looking for other stores and companies that have so enraged their customers, take a look at our boycott gallery below. [From: Laptop Mag, Via: Slashdot]
Anti-Corporate Protests and Boycotts
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In November of last year, mothers took to the Twitter-streets in protest of a Motrin video advertisement that, they claimed, belittled young mothers. In no time, Johnson and Johnson took down the ad, posting a letter of apology.
Apple Pulls "You Can't Be Too Thin" Ads
In 2007, after airing an ill-advised ad campaign for their new line of iMacs that featured the tag line "You Can't Be Too Thin," Apple received innumerable complaints, including one from the Alliance for Eating Disorders Awareness. The ads were promptly pulled.
Boycotting Sellers Dent eBay's Business
In February of last year, eBay sellers banded in a boycott after the Web site laid claim to higher commissions on sold goods and eliminated sellers' ability to give negative feedback to buyers. In just one week, eBay's listings dropped by 13 percent.
Students Stage Virtual Protest on Facebook
Disturbed by HSBC's suspension of their free overdraft protection, collegiate customers of the bank launched a Facebook protest in 2007. Backed by the National Union of Students, the online protest won out as HSBC decided to maintain the policy.
Facebook Lactivists Take Protests to the Street Over Breastfeeding Pictures
Last month, self-described "lactivists" set up shop outside Facebook's headquarters to protest the site's removal of all images containing breastfeeding mothers.
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Comments
99
Subscribe to commentssashiMar 23rd 2009 5:36PM
the store is OFFICE depo not HOME depo totally different stores, OFFICE depo has nothing to do with home repair.
SONNYMar 17th 2009 9:42PM
Try to get a refund and run into a stone wall
They are the worst
tntMar 19th 2009 12:07AM
I am so sick of all of the belly aching. I am an ex employee from OD. Our refund policy was no different from anyother store. read your receipt, it is on the back. And i am sorry if someone drop their laptop and we wouldn't give them their money back, use your head. Sometimes you do get a bad item and that can hapeen anywhere. We would help people out if we could, but we had people bring stuff back with no boxes and had been using the item for 6 to 8 months, dirty scratched, dents and it didn't work and i guess it was all are fault. You your head people. My store that I work in didn't do the things that have been written in the past few days. My store closed and I lost my job so If i wanted to lie and tell stories about them trust me I would. But all of the stores aren't bad.
JBMar 17th 2009 9:52PM
I knew something fishy was going on when just last night I went into Office Depot and was looking at their clearance items. I have been wanting a top of the line all-in-one but I keep putting it off due to price. Well, while looking at one particular model that was "clearanced" I happened to open the top of the scanner and what did I find? A price tag that showed the item on sale for $199 (this price ended on 3/15/09) but the "clearance" price on this item was $459. I checked the "sale" tag again, just to be sure I wasn't mistaken and sure enough the model number matched up. So my question is, how can an item be "on sale" one day and then clearanced the next day, at a higher price that what even the original price quote ($399) on the "sale" tag? What gives Office Depot?
QBGoodnerMar 18th 2009 8:59PM
Last week a camera was advertised as on sale for $219. This week that same camera is on clearance for $249!!!!!!! Go figure. I've been shopping at OD for years, and every time I go, I watch those scanned prices like a hawk. Every visit at least two or more items scan at a higher price than labeled on the shelf. One time the difference was almost $20, and about 10 items were involved. I was very vocal about this price switching being the same as stealing. The manager chose to refund the difference charged and added a 10% discount, so I would leave. This particular instance happened 6 years ago, and it still goes on to this day. This is our only large office store in our town (Staples is opening in a few weeks!), so I tell everyone I know who shops there (which are all my fellow teachers) to check and double check those prices.
Bob D. FornadleyMar 17th 2009 9:57PM
They need to be fined back to the Stone Age federally. These people need to be dealt with just like the states and feds dealt with "scheisters" back in the old days for false advertising and fraud. I don't care how bad the "times" are. I think a couple of million plus the negative publicity ought to stop this crap dead in its tracks.
rferraraMar 18th 2009 11:37AM
bye bye office depot. it'll be office max or anyone other than you.
you lie you die
BoBbMar 17th 2009 10:23PM
When you buy RETAIL you can negotiate any price. Any price is fair game. That is why you see suggested retail price. Yes, you can sell snow shovels above the SRP, after a snow storm. If you do not buy it, another person will be glad to pay extra for it. That other person will learn to be prepared next time for the situation. Disgruntled employees are like scabs and make up stories. Good employees are cognizant of the bottom line and aware of the overhead needed for the store to survive. So buyer beware and check the selling prices at different stores.
...Mar 31st 2009 7:54PM
are you kidding me? you can't haggle at a corporate retail chain for a better price. the prices are set BY CORPORATE.
summermichellMar 17th 2009 10:31PM
I agree with Ron; up until two years ago, I loved Office Depot. I bought my current laptop there almost three years ago.The staff then did not immediatly steer me to the priciest model, nor did they pressure me into anything else.I did get a warranty at my husband's insistence that was never used.
About two years ago, they changed. The items were highewr priced than elsewhere, even pencils became ridiculous, and there was suddenly someone in your face every two minutes peppering you with suggestions.
I miss the old Office Depot.
But the stores are only getting away with it because we let them.
kupthegroveMar 17th 2009 10:59PM
It would be nice just to be able to go back in time,and try to buy an item for a resonable price. I would return many times at any store if I was treated and respected as a returning customer. Instead of trying to get loyal clients, they try to rip us off.This is ther downfall.
IGUESSBORINGMar 17th 2009 10:32PM
Like this is a big deal. Not remotely related to Office Depot whatsoever here, but what this is called is "salesmanship". From auto dealers to office depot to wherever, they all do it and have done it for years. Wake up and smell the roses folks. Nothing big and/or new here. Just the article writer thinking he's found "A BIG SCAM". Hahahaha.....and you're all mad! Hahahaha
NancyMar 17th 2009 10:49PM
I'm definitely not a competitor of Office Depot. I won't shop there again either. I bought a fax machine for $80.00 and returned it the very next day because it was not what we needed. It took 8 months of CONSTANT haggling to finally receive my refund. It's boochit I say. Thieves.
eddieMar 17th 2009 10:39PM
I'm in the process to be hired by OFFICE DEPOT, and I will make sure "alter tag" does not happen at the store that I work for. This is a dececitful act by a few unethical OFFICE DEPOT employee. It does not represent everyone working here at OFFICE DEPOT. My
apology. We will strive to improve ourselves and make sure it does not happen again.
WebMar 17th 2009 10:39PM
They just lost $100,000.00 a year from my company.
PiperGullMar 17th 2009 10:47PM
Greed, My question is, Is there a company that isn't trying to rip people off? If there is that will be the business that will stay in business
dvfreedMar 17th 2009 10:53PM
WARNING - BEWARE! I was at COSTCO this last weekend and several of the items we purchased were posted at lesser amounts than what they charged at the cashier stand. I think there are more stores "cheating/lying/stealing" from the customer than most would tend to believe.
JimMar 17th 2009 10:53PM
This is not a "New Thing." price gouging has been going on for years.
JerryMar 17th 2009 11:09PM
I learned early in adulthood that the word salesman is defined as "LIER." All saleman lie ! ! ! ! ! ! ! The better you are at lieing the better the salesman you make. In other words; the most productive salesman are all great liers. Hey a lie is a lie. There is no such thing as fudging. There is "NO" grey area ! ! !
JeffMar 18th 2009 8:25AM
uh, 'liar'. This is what I mean by, get educated. Even as a consumer.