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Ticketmaster Scalping Its Own Tickets on Secondary Web Sites

Giving us yet another reason to hate Ticketmaster, the company revealed that it has been scalping tickets through its secondary TicketExchange and TicketsNow Web sites. Designed as a means for fans to sell tickets they've already purchased, Ticketmaster senior vice president for legal affairs Joseph Freeman told the Wall Street Journal that TicketExchange and TicketsNow "only rarely list tickets offered by fans."

Bruce Springsteen originally brought the scam to public attention last month. He lambasted the company on his own Web site when thousands of his fans complained after Ticketmaster began automatically redirecting ticket buyers to its TicketsNow site, where the concert tickets were being sold for heavily inflated prices. Ticketmaster, who would admit no wrongdoing, blamed the redirection on a "glitch." Despite not accepting fault, Ticketmaster agreed to reimburse the ticket buyers and settled with the New Jersey attorney general office for $350,000, mainly for court costs.

Even more infuriating, it's not just Ticketmaster: Numerous artists have actually partnered with the ticket goliath in this sham, sharing the scalped profits. Earlier this month, Britney Spears tickets, regularly available for prices ranging between $39.50 and $125, were being sold on TicketExchange for as high as $1188.60. Other "starving artists" getting in on the action include Elton John, Bon Jovi, Billy Joel, Celine Dion and Neil Diamond (whose agent just so happens to be the Ticketmaster CEO). The CEO, Irving Azoff, told the WSJ that Ticketmaster is "working to clarify the origin of tickets on TicketExchange." Right.

When will all of this nonsense end? Who, now, will step up to represent the rights of the little man? Pearl Jam went out with a whimper; let's hope The Boss keeps up the fight. [From:]

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Tags: bruce springsteen, BruceSpringsteen, customer service, CustomerService, i hate ticketmaster, IHateTicketmaster, music, pearl jam, PearlJam, scalping, ticketmaster, top



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