Circuit City Says, "So Long, Suckers!" to Couple That Bought Broken TV

The store displayed numerous signs, inlcuding "All Sales Final," "Do Not Open the Merchandise," and the confusing "Check Your Purchases." Gina and Emilio's only mistake was waiting until they got home to open their gigantic new TV. As a result, the liquidation company selling all of Circuit City's inventory, Great American Group, has refused to accept return, as has Samsung, saying the TV was damaged, not defective. The couple has also appealed to their credit card company, with no success.
Federal bankruptcy court, which covers liquidation, trumps state law, leaving the couple with no recourse. So, if you're going to take advantage of Circuit City's liquidation, check your purchase before you get out the door. If they'll let you, that is. Especially if you plan on dropping a large sum of money. [From: Boston Channel Via: CrunchGear.com]
[Update: Having received numerous calls from the Boston Channel news team, the Reis' credit card company, Citizen's Bank (not Circuit City, we might point out), has relented and agreed to reimburse the couple for the price of the TV.]
Related Stories:





Whitney Houston Autopsy: Cause of Death Determined?
Whitney Houston, Bobbi Kristina: Late Singer's Daughter Hospitalized
Adele Five-Year Break? Singer Plans to Focus on Relationship, Write 'Happy Record'
Jennifer Hudson Whitney Tribute: Grammy President Reveals Why Singer Was Chosen for Musical Memorial
Grammy 2012 Winners' List: Adele Sweeps Music's Biggest Night
3 Economic Misconceptions That Need to Die
5-Hour Energy: A Success Equal Parts Caffeine, Chemistry and Meditation
People With Easy-To-Pronounce Names More Likely To Succeed, Study Says
Katy Perry Grammy Performance 2012: Did the Diva Diss Her Ex-Hubby With Revealing New Song?
Whitney Houston Dead: Stars React to Legend's Sudden Death














Comments
23
Subscribe to commentsstephen tungateFeb 25th 2009 12:11PM
THATS TACKY TACKY TACKY AND I HOPE THEY SUE BOTH CIRCUIT CITY AND SAMSUNG..I SURE IN HELL WOULD!!!!!
MadMikeFeb 25th 2009 12:42PM
Yet another reason to NOT by from them.
monalFeb 25th 2009 1:25PM
end of the article says the news team called her credit card company and they got her money refunded
ToriaFeb 25th 2009 1:46PM
Thanks for including the fact they got their money back which was omitted from this article but included in the original. They were idiots not to check the merchandise before leaving the store.
WildCherryPepsiFeb 25th 2009 12:54PM
It's a liquidation. They were stupid to not open up the box and at least look at it before paying. I'm glad they're out the money because they're dumb.
DougFeb 25th 2009 2:01PM
Why would you sue Samsung? Sue CC for as much as they can but the manufacturer of the TV shouldn't have any liability. It CC's fault that the set was smashed. This is the type of frivolous and litigious mindset that clogs up our legal justice system....stupid. Reminds me of that lawyer in DC that sued for 50million because the drycleaner lost his pants.....
jamesFeb 25th 2009 1:18PM
I went to Circuit City in 2003 to buy a TV I had good Credit so I apply for a Circuit City Credit Card and they denied me I was So Embarrased when the Girl at Customer Service told me I walked out when down the road to Best Buy I applied there they instantly gave me a 2,000 limit I bought a great RCA TV and it still Works fine so long suckers to CIRCIT CITY What goes around comes around lifes a b----h I do feel sorry for all that lost their jobs
BillFeb 25th 2009 1:37PM
The so called liquidation "sale" at Circuit City is not a sale at all. The liquidation company first raises the prices of existing merchandise, brings in its own merchandise at prices it sets and then applies a meaningless discount to the merchandise. Anyone who comparasion shops knows that in many, many, instances the "sale" price is higher than the original price the merchandise sold for prior to the bogus "sale." This is all legal under bankruptcy rules and normal consumer protection laws such as "merchantibility" or "fit for the purpose" go out the window. In short, don't shop liquidation sales. They are a huge rip off and too risky.
ToriaFeb 25th 2009 3:37PM
I went to CC in search of some inexpensive PC games. The sign said they were 20% off which I didn't think was enough of a discount. I went over to a help desk set up specifically to verify prices and asked the guy to confirm the games where only 20% off. He did. I decided to purchase a game anyway since it's hard to find anywhere but online. To my surprise when I got to the register, the item rang up almost 60% off. I hope it was a mistake and the store lost out and I got over on them! And yes, the game works just fine.
ToriaFeb 25th 2009 3:36PM
My husband and I went to a liquidation sale at Linens 'N Things. The store had signs posted asking that packages not be opened. However, there was a table set up next to the front registers where packages could be opened and merchandise inspected prior to being purchased. There were even outlets to plug in electrical items to insure they worked. The trick with these stores is for consumers to not go in until the store is forced to drop the prices considerably due to lack of interest by buyers. Because so many people buy when the prices are only 10 - 20% off it takes a long time for the prices to go down to 30% off or more. And by then, there's almost nothing of value left to buy. By the time prices drop to 50% or more there's only junk left. Some of the stuff I saw in CC was actually priced higher even at the liquidation price than at other stores. So only buy something you KNOW is a good deal and be sure to inspect it BEFORE you buy. Insist on being allowed to open the package and plug the item in. And, register the product with the manufactuer in order to activate any original warranty on the product. Also, check to see if an extended warranty from a third party is available for purchase. If so, consider buying one for big ticket items.
KarenFeb 25th 2009 2:37PM
What part of All Sales Final did they not understand??
iphonerulezFeb 25th 2009 3:07PM
What good would it be to merely open the box to see if your works properly. You'd have to take it out and test it, if that was the case. All sales are final means, no matter what, you are screwed. Stay away from this place. All part of the reason they went out of business in the first place. I wouldn't be surprised if one of the CC employees took a whack at it in the first place just for the hell of it.
AndyFeb 25th 2009 3:20PM
From their surname, sounds like that is what happens when you don't bother to learn the language in the country that you decide to live!
andrewFeb 25th 2009 3:23PM
I feel bad for the couple. That was a mistake not to check it out at the store. Either way, CC sux!!
BeckyFeb 25th 2009 11:26PM
We recently went to Circuit City. We did purchase a Laptop computer but we were also interested in one of the computer moniters. They did not have a display and we wanted to open one up and look at it to see if we liked the looke of it.l They would not let us open the box so we did not buy the moniter. These people were not stupid for not opening the box as they were not allowed to!! It was Circuit City who was just plain tasteless on not taking it back when it was discovered that the TV was broken. I mean, yes, the sign says all sales final but come on the TV was broken. And whats the worst that will happen to Circuit City? they will loose money on having to give them another TV. They are already filing bankruptcy.
afadMar 1st 2009 11:24PM
the worst that would happen is the employee would get fired if they took the return. its not circuit citys policy, its the liquidators technicaly there is no cirucit city anymore they are owned by liquidators who make decisions, the store managers really have no power anymore., and yes there all geting laid off, but theirs a difference. How good does that look if you get fired from a store thats closing in a couple weeks. people can open before they leave the store, if they chose not to its there own stupidity.
SueFeb 25th 2009 4:41PM
I quit going to Circuit City long ago, and am not surprised that they went out of business. At my last visit, I discovered that the sales clerk, who had been hired 2 weeks before, had no idea where the merchandise was shelved or how to operate even the simplest device. There was a big sign advertising an item on sale for $39, but only after it was rung up was I informed that I had to pay $79, and get the difference back in a mail-in rebate! I soon discovered that the rebate address on my receipt was wrong (returned by USPS as not a good address), as was the rebate address on the CC site. I actually had to phone the rebate company to get the correct address for Circuit City's rebates. Yes, I did get the rebate, but decided CC was too untrustworthy to do further business with them.
Another strange thing: Circuit City had a very large stand-alone store in my area for many years. Even as rumors of their demise hit the Internet, they were building another store nearer to Best Buy. It actually opened, and both remained open until the End.
In their case, their means (of doing business) justified their end.
SimzeeFeb 25th 2009 5:36PM
Maybe Circut City should be charged with FRAUD for selling a broken tv.If any one of us did that....We'd be in jail.
NasiaFeb 25th 2009 6:30PM
We went to the Circuit City close to us, to check out what they had. Its all one big scam. Because the prices of the tv's are "marked down" but they were also marked up before the discount. Your better off going somewhere else cause your not going to get a "DEAL" when you go there. Example 42 inch HDTV1080I was selling at Target for 799.00 there it was well over 1500.00. Why buy there for more money and not be able to look at the merchandise before you by it, also not be able to return it if something is defective? Your an Idiot if you pay that much and not fully do your research.
afdsMar 1st 2009 11:26PM
duh!!!!! any liquidation marks products up to MSRP, which is manufacturers suggestive retail price. CIRCUIT CITY DID NOT MAKE THE PRICES, LIQUIDATION COMPANY DO>