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Why Broken Gadgets Are Easier to Thorw Away Than Fix


Frustrated with his beloved iPhone acting up on him, Popular Mechanics writer Glenn Derene used the opportunity to write this piece on the iPhone, and the larger state of electronics today.

After struggling to coax functionality from the iPhone's buttons for months, Derene finally caved in, taking the phone to his local Apple Store's Genius Bar. The resulting tale should not be unfamiliar to any trouble-shooting Mac user, or problematic iPod owner; Derene waited for over two hours to receive no suggestion other than the one to buy a new iPhone.

Blame for this "no-fix" phenomenon can be, according to Derene, attributed to the increasingly complex and integrated electronic systems that lie within the most advanced gadgets. While a savvy, tech-minded amateur could -- with some extra time on his hands and help from Radio Shack -- fix most of yesterday's electronics, he is today confined to tossing his misbehaving gadget into the garbage. (The iPhone's backplate can't even be removed without destroying the phone).

So, after all that, what's the culprit? What was it that defeated this fine specimen of machinery? That nearly drove Derence mad? Pocket lint lodged under the buttons, of course. [From: Popular Mechanics]

Tags: customer service, CustomerService, DIY, radio shack, RadioShack, repairs

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