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Research Shows Customers Unhappy With Cable Providers



The research firm CFI Group has found that cable customers are unhappy with providers' substandard customer service and high rates, ArsTechnica reports. This, of course, should come as no surprise to anybody who's had to take a day off work to wait around for the cable guy.

According to CFI Group's data, 70-percent of former cable users cited high rates as cause for cancellation, while 40-percent cited unsatisfactory service.

With satellite systems and ever-faster DSL posing a threat to cable TV and Internet, respectively, it seems that these cable folks need to reassess their way of doing business. Or, at least, give a brother a phone call and an hour's notice, so he can hustle home from the job site. [From: ArsTechnica]

Tags: cable, customer service, CustomerService, internet, research, study

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