http://www.switched.com/2008/09/05/oregon-family-receives-19-370-cell-phone-bill/ Switched Comments for http://www.switched.com/media/feedlogo.gif http://www.switched.com en-us Copyright 2012 Weblogs, Inc. The contents of this feed are available for non-commercial use only. Blogsmith http://www.blogsmith.com/http://www.switched.com/2008/09/05/oregon-family-receives-19-370-cell-phone-bill/http://www.switched.com/2008/09/05/oregon-family-receives-19-370-cell-phone-bill/Sep 5th 2008 10:32PMhttp://www.switched.com/2008/09/05/oregon-family-receives-19-370-cell-phone-bill/http://www.switched.com/2008/09/05/oregon-family-receives-19-370-cell-phone-bill/Sep 6th 2008 12:56AMhttp://www.switched.com/2008/09/05/oregon-family-receives-19-370-cell-phone-bill/http://www.switched.com/2008/09/05/oregon-family-receives-19-370-cell-phone-bill/
The AT&T salespeople will lie to your face and the company, upon hearing this, does not care and does nothing to correct it.]]>Sep 8th 2008 10:45AMhttp://www.switched.com/2008/09/05/oregon-family-receives-19-370-cell-phone-bill/http://www.switched.com/2008/09/05/oregon-family-receives-19-370-cell-phone-bill/Sep 8th 2008 7:21PMhttp://www.switched.com/2008/09/05/oregon-family-receives-19-370-cell-phone-bill/http://www.switched.com/2008/09/05/oregon-family-receives-19-370-cell-phone-bill/activity on your account and could courtesy call you when unusual
activity is going on with your account, but they don't. With my
"former" cell service provider they would call me to sell me a text
plan, which increased the monthly texts that my son could use when he
was approaching going over the text limit on our current plan, but
when my daughter went to the USVI for 7 days and used her cell phone,
my bill for her line went over $1,000.00. I never once received a
call from the provider offering to sell me an International calling plan add
for my acct. It's ridiculous!
]]>Sep 5th 2008 10:52PMhttp://www.switched.com/2008/09/05/oregon-family-receives-19-370-cell-phone-bill/http://www.switched.com/2008/09/05/oregon-family-receives-19-370-cell-phone-bill/so going to the USVI is like going from NY to NJ.
so the rates should not have changed.
unless the carrier is not in the USVI.
]]>Sep 9th 2008 5:38PMhttp://www.switched.com/2008/09/05/oregon-family-receives-19-370-cell-phone-bill/http://www.switched.com/2008/09/05/oregon-family-receives-19-370-cell-phone-bill/Sep 6th 2008 12:58AMhttp://www.switched.com/2008/09/05/oregon-family-receives-19-370-cell-phone-bill/http://www.switched.com/2008/09/05/oregon-family-receives-19-370-cell-phone-bill/
Then a month later att took $90 causing problems with my checking account bellsouth never took money from my checking account.

Att was kind enough to give me my money back, but It was an ordeal to go threw.

I liked bellsouth better, ATT are a bunch of thieves, but I wouldn't go with vonage either they are thieves to, or comcast.]]>Sep 6th 2008 2:56AMhttp://www.switched.com/2008/09/05/oregon-family-receives-19-370-cell-phone-bill/http://www.switched.com/2008/09/05/oregon-family-receives-19-370-cell-phone-bill/Sep 6th 2008 6:39AMhttp://www.switched.com/2008/09/05/oregon-family-receives-19-370-cell-phone-bill/http://www.switched.com/2008/09/05/oregon-family-receives-19-370-cell-phone-bill/Sep 8th 2008 11:12AMhttp://www.switched.com/2008/09/05/oregon-family-receives-19-370-cell-phone-bill/http://www.switched.com/2008/09/05/oregon-family-receives-19-370-cell-phone-bill/it is important to get a customer service person who has worked with them for awhile. Teh newer younger ones tend to power trip and to lecture. I will not accept that adn weithr move on or speak with a supervisor. It is a big company.

I always ask about international fees.. it's important to ak about features you intend to use on anything.]]>Sep 8th 2008 12:47PMhttp://www.switched.com/2008/09/05/oregon-family-receives-19-370-cell-phone-bill/http://www.switched.com/2008/09/05/oregon-family-receives-19-370-cell-phone-bill/Sep 6th 2008 8:01AMhttp://www.switched.com/2008/09/05/oregon-family-receives-19-370-cell-phone-bill/http://www.switched.com/2008/09/05/oregon-family-receives-19-370-cell-phone-bill/
As far as monitoring the usage? It's not AT&T's job to monitor your usage. Some companies will let you know your usage as a courtesy but they're not required to and not letting you know doesn't make them a bad business. There are multiple ways for a user to monitor their own usage with both cell phones and air cards. It's your own fault if you text up a storm and never check throughout the month. Same with an aircard.

That said, there's no way AT&T will make them pay the full amount. They'll publicly apologize, waive it, and these people will probably cancel their service, all the while thinking AT&T was a bad company not realizing that they're the ones who didn't read the contract, terms and conditions, plan details and didn't have the presence of mind to check usage throughout the month.

Tip: When AT&T says "Domestic" they mean within the US. They don't mean any country you happen to be able to use your service in.
]]>Sep 6th 2008 8:02AMhttp://www.switched.com/2008/09/05/oregon-family-receives-19-370-cell-phone-bill/http://www.switched.com/2008/09/05/oregon-family-receives-19-370-cell-phone-bill/Sep 6th 2008 12:01PMhttp://www.switched.com/2008/09/05/oregon-family-receives-19-370-cell-phone-bill/http://www.switched.com/2008/09/05/oregon-family-receives-19-370-cell-phone-bill/Sep 8th 2008 10:41AMhttp://www.switched.com/2008/09/05/oregon-family-receives-19-370-cell-phone-bill/http://www.switched.com/2008/09/05/oregon-family-receives-19-370-cell-phone-bill/Sep 6th 2008 8:12AMhttp://www.switched.com/2008/09/05/oregon-family-receives-19-370-cell-phone-bill/http://www.switched.com/2008/09/05/oregon-family-receives-19-370-cell-phone-bill/Sep 6th 2008 8:23AMhttp://www.switched.com/2008/09/05/oregon-family-receives-19-370-cell-phone-bill/http://www.switched.com/2008/09/05/oregon-family-receives-19-370-cell-phone-bill/Sep 6th 2008 5:02PMhttp://www.switched.com/2008/09/05/oregon-family-receives-19-370-cell-phone-bill/http://www.switched.com/2008/09/05/oregon-family-receives-19-370-cell-phone-bill/Sep 6th 2008 8:33AMhttp://www.switched.com/2008/09/05/oregon-family-receives-19-370-cell-phone-bill/http://www.switched.com/2008/09/05/oregon-family-receives-19-370-cell-phone-bill/Sep 6th 2008 8:43AM