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Man's Offending Password Changed By Humorless Bank
Steve Jetley used that password for his telephone banking account, but when he called up one day, the employee said the code didn't match what was in the system. It turned out that someone changed the password to "no it's not," so Jetley tried changing it back to his original phrase. The bank deemed it inappropriate, so he tried "Lloyds is rubbish," and then "Barclays is better," a reference to a rival business. They denied those too, saying it had to be one word, so he tried "censorship." They rejected that, saying it couldn't be more than six letters. Apparently, they haven't read up on safer passwords.
Lloyds said the staffer in question was fired and that in most cases, employees cannot see a customer's password. They claim that in this instance, the account is a business account with several people accessing it, so their advisors can see it. Unfortunately, Jetley is still trying to find a suitable password. We suggest he choose another bank. [From: BBC via Techdirt]
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Comments
9
Subscribe to commentsmgi1117Aug 31st 2008 2:17PM
Maybe since he is limited to six letters he could use " PHUQUE "
eveAug 31st 2008 7:56PM
What the hell made them think that they had ANY right AT ALL to take CONTROL and STEAL that customer's account password.
THIS IS A GIGANTIC INVASION AND THEFT.
IT IS OBVIOUS
AngiebabySep 1st 2008 9:04AM
Someone at the bank changed Steve Jetley's password to "no it's not." Okay, I confess to having trouble counting change, but that seems to me like more than 6 letters. But the main issue? Jetley should have already changed banks. I mean, (1) He had a dispute with the bank; (2) The bank violated his privacy by viewing and changing his private password; (3) The bank locked him out of his own bank accounts by doing so; and (4) It continues to manipulate Jetley's private information by viewing his passwords and making up PW rules just for his account with the bank; which means (5) His telephone banking privileges, including access to his own money, remain unavailable to him. Personally, I would want to see a hard copy of Lloyds TSB's privacy policy when it comes to business accounts. According to their "rules", they can access, change or deny the PW on business accounts with the bank at their own discretion. Isn't there something slightly illegal about this?
JAMES WYATTSep 1st 2008 11:23AM
I DONT HAVE A BUSINESS ACCOUNT, BUT IF I DID, AND THIS HAPPENED TO ME I WOULD DEFINITELY SEEK AN ATTORNEY AND DO MY BEST TO SUE THEIR PANTS OFF FOR INVASION OF PRIVACY BEING THE BANK IS RESPONSIBLE FOR THEIR EMPLOYEES ACTIONS. NOT TO MENTION HIS MENTAL PAIN AND HIS INABILITY TO ACCESS HIS BUSINESS ACCT. MAJOR INCONVIENCE AND HIS MENTAL DIRESS SHOULD BE REWARDED.THE VERY NERVE OF THIS BANKS EMPLOYEES ACESSING HIS PRIVATE.GOES TO SHOW THAT THEY ARE NOT HONEST AND THINK THEY CAN DO AS THEY PLEASE AS THEY PLEASE.ANYONE CATCH THE HAS TO BE ONE WORD CONTRADICTION. I AM APALLED AT THIS MANS PLIGHT.
JAMES WYATTSep 1st 2008 11:21AM
I DONT HAVE A BUSINESS ACCOUNT, BUT IF I DID, AND THIS HAPPENED TO ME I WOULD DEFINITELY SEEK AN ATTORNEY AND DO MY BEST TO SUE THEIR PANTS OFF FOR INVASION OF PRIVACY BEING THE BANK IS RESPONSIBLE FOR THEIR EMPLOYEES ACTIONS. NOT TO MENTION HIS MENTAL PAIN AND HIS INABILITY TO ACCESS HIS BUSINESS ACCT. MAJOR INCONVIENCE AND HIS MENTAL DIRESS SHOULD BE REWARDED.THE VERY NERVE OF THIS BANKS EMPLOYEES ACESSING HIS PRIVATE.GOES TO SHOW THAT THEY ARE NOT HONEST AND THINK THEY CAN DO AS THEY PLEASE AS THEY PLEASE.ANYONE CATCH THE HAS TO BE ONE WORD CONTRADICTION. I AM APALLED AT THIS MANS PLIGHT.
JAMES WYATTSep 1st 2008 11:20AM
I THINK HE SHOULD SUE THEM FOR INVASION OF PRIVACY,NOT TO MENTION HIS INABILITY TO ACESS HIS ACCOUNT.
dohspcSep 1st 2008 8:04PM
@James wyatt. Dude I think your caps lock key is stuck.
albertoSep 2nd 2008 6:17AM
I recommend gonads or peness. Tetita is a nice one too. (for those that dont get it...tetita is spanish for little/cute tity. I hope you know what a tity is)
@ james.
Well they did fire the person that change the password. The problem now is that the man wants to be funny and bank is refusing his attempts. I would give something the bank wants for now and then change it when they are not expecting it.
teltech54Sep 2nd 2008 10:28PM
censor is 6 letters