Netflix Outage Leads to DVD Shipment Delays

I received this message and received my movies the next day. Absolutely love Netflix!

It is frightening to think that some people think they should get their
movies anyway because they live close to the distribution point.
Hello! They arrive by U. S. Mail. Besides, if Netflix is experiencing
difficulties, it doesn't matter where you live if they are not mailing out
any DVDs. Why is it so difficult to grasp that concept??

I sent my movie in the end of last week and still nothing. Yesterday my queue said that my movie would be sent out on Friday. As of today nothing is showing shipped on my acct.. Netflix is usually really good and they spoil you with their promptness and now it sucks cuz you depend on them getting your movies to you in a timely manner.

I too received this message earlier this week and the following day I had two out of three movies in my mailbox. I have been a customer for well over five years and have never experienced a problem similar to this one in all that time. Netflix has been great to me when we've lost movies, especially once when the movie was brand new. Netflix never charged me for the movie so I will give them my patience while they work out the kinks in their system. Blockbuster cannot compare to Netflix. Anyone know someone who lost a movie (or two) and weren't charged by Blockbuster? I thought not! Netflix is the best.

Jacko, I do not work for netflix, nor does any of my family or friends. I am simply a happy customer for a few years now. They are really fast and I have never had a complaint towards them before. I have an unlimited plan and I never have been questioned or cancelled. I have never had any negative comments to give them because they have never given me anything to complain about to date.

Are you guys seriously fighting over this? Haha. Too funny.

I have to say for the past month I have been very disappointed in netflix's "throttling" me but, as a former blockbuster online customer I LOVE NETFLIX! With bb I was on a 4 out at a time plan with "unlimited " instore returns. They did away with that plan. The highest plan they offer is 3 out at a time with 5 instore returns a month , they did away with the coupon for one dvd rental a month instore ( I am not a gamer). The first 6 months with NETFKIX i had the 4 movies out at one time, with quick turn around I recieved 8 movies a week. Add that to instant view that is 32 + movies a mon th for under $ 26 a month. BB just cant beat that. I am in great hope that NETFLIX will rectify this problem soon and not "throttle" me anymore.

Good morning,

As I have never posted comments before apparently I could hide behind and uncheck the block that does not allow replies if someone wants to reply- and actually I did get some replies disputing my comments but happen to notice they were from people who did not allow replying--isn't that interesting.

However I can only further respond to the fact that I have been a NetFlix customer from day one and I have eclectic tastes but have never had to wait for more than a day for any movie I have chosen unless it is a very new release and even then I am surprised.

From a business standpoint Blockbuster was considered one of the biggest failures--both in store and on line--for the year 2008.

I am cutting and pasting one analysis just FYI and are you blockbuster customers aware of the huge rate price coming your way? Additionally Blockbuster should be commended for being so proactive in emailing all of its customer about the delay--which I never experienced.

"A history of cluelessness
Blockbuster's story is typical: an old-school company that got fat and lazy on the status quo, resting on its laurels. (Not to mention gouging customers with late fees -- what a business model!) Then came Netflix (Nasdaq: NFLX), a disruptive influence that changed the whole DVD-rental game. Blockbuster has tried to emulate its spunky rival, and one-up it by allowing in-store exchanges for mail-delivered rentals. Thus far, those efforts have only amounted to a severe cash burn, as Blockbuster tries to balance online DVD rentals and bricks-and-mortar stores -- embarking on a brutal price war in the process.

Blockbuster's strategy hasn't brought about a Hollywood happy ending. As many of us long surmised, the company couldn't keep fast-forwarding through its cash supplies indefinitely. Last month, Blockbuster said it would up its price for the tier of its service that includes unlimited in-store returns, to an eye-popping $34.99. That's $10 above the previous level"

Apple is considering getting into the market and that may shake things up for Netflix but in the meantime I am again completely satisfied with Netflix.

Hi Deborah,
To me it looks like if you 'reply' to someone's post, their post doesn't have a reply button. All the original posts have the button and none of the replies do...unless I'm missing something.

I was a Netflix user, I changed over to Blockbuster because they allowed unlimited movie exchange in-store about a year and a half ago. Now this is an option that is not offered to NEW customers, and apparently if we change our account we will lose that option, so we are "parented in" now. Anyhow, I just wanted to point out that if not for the fact that I can get unlimited in-store exchanges at Blockbuster, I'd be a Netflix user again in a heartbeat!

I liked their customer service MUCH BETTER. And the great thing about NETFLIX is that they own up to their own company issues themselves. The fact that this alert went out before people started to complain proves that they are really trying their best to service their customers and not rip service off with delays. You won't get this type of service at Blockbuster. I've had delays with Blockbuster and it's annoyed me! With them you have to strongly complain to get anything going "your" way. Meh!

I'm definitely counting down the days until I get back on Netflix again. There has been some rumors flying that Blockbuster has spontaneously dropped their in-store unlimited exchanges on those who were "parented in," hasn't hit me yet, but I expect that my days are numbered. When that happens... here I come Netflix!!