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Los Angeles Sues Time Warner Cable Over Shoddy Service

by Darren Murph on June 6, 2008 at 02:42 PM


Far from being the first time Time Warner Cable has upset its subscriber base, the Los Angeles city attorney's office is pulling a Dee Snider and refusing to take the carrier's lackluster service anymore. In a 25-page lawsuit, the city is alleging that the operator "caused major havoc and distress" two years ago when it "failed to live up to its part of the franchise cable agreement requiring that a company answer subscribers' calls within 30 seconds and begin repairs of service interruptions within 24 hours of notification in 90% of its calls for service."

The suit claims that no more than 60% of customer calls were answered in time, and cable / Internet service was said to be "so intermittent and inferior in quality that it was not much better than no service at all." Not surprisingly, TWC representatives chose not to comment on the whole ordeal, but the outfit could face civil penalties of tens of millions of crisp US dollars in the case.

Should've picked up the phone, TWC -- it would've been easier than picking up this tab. [Disclosure: Switched is part of the Time Warner family] [Source: L.A. Times]

[Image courtesy of Web 2 Concepts, thanks Scott]

Tags: cable, customer service, CustomerService, time warner cable, TimeWarnerCable

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