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The retailer says it's not taking aim at the big boys like Amazon, but that it's merely trying to convince its already sizable customer base to purchase other goods as well. The newly relaunched Web page comes with several navigation improvements. Previously searching for casual mens boots would have turned up almost three dozen pages with a hundred boots on each. The results would include separate entries for the same boot in different colors and sold out products. The cleaned-up and streamlined design makes finding products, be they GPS receivers or a pair of lace-up oxfords, much easier. [Source: Zappos, Via: News.com]
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Comments
5
Subscribe to commentsTiffannyApr 19th 2008 7:35PM
I used to shop at this site because they had no issues with price matching. Especially since they were generally 20-30% higher than the rest. It was nice to have your items at a slightly cheaper price, plus they would arrive the next day. Since they no longer offer this service, they have lost me as a customer.
Mary MarinApr 20th 2008 12:33AM
I used to shop at Zappos all the time. In fact, I went to Zappos for all my shoes because they had better deals than going to a store in person! With free shipping, returns accepted for one full year, no taxes and overnight delivery-----Zappos rocked!!!! Then the sales sections started to dissapear. First, the section for all shoes for $29.95 was terminated. And then the sales in general started to slip. A sale price became $100.00. Sale prices went up to over $100.00 for most shoes!!! Now, I never go to Zappos. Why bother? I won't get my shoes overnight, and they will be very expensive anyway when I do get them. I don't know who changed Zappos, but it was a HUGE mistake. Now I go to Shoebuy.com or other sites that are now what Zappos once was.
LeeAnnApr 20th 2008 8:36AM
I have shopped many many times at ZAPPOS.COM and NEVER even once have I been disappointed or overcharged. The Shoes I purchased for myself and my husband was "designer" brands and way less than what we would have paid in a Department or Speciality Store. Their additional information on the shoes was always helpful in determining a perfect fit. We have never had to make a return on our purchases, but one time my cousin by her own error ordered the wrong color and they sent out the replacement pair immediately for no extra charge so that she would have it the next day as we were leaving on an extended trip out of country and Zappos paid for the return of the wrong color shoe. Other family members and many friends are also repeat ZAPPOS Customers and that is because of selection, quality, price and their wonderful customer service.
LeeAnnApr 20th 2008 9:01AM
AFTER POSTING HERE, I WENT TO ZAPPOS.COM AND ORDERED TWO MORE PAIRS OF SHOES. HOWEVER, I WAS CHANGING SOME INFORMATION AND CONTACTED CUSTOMER SERVICE AND YOU CANNOT SAY THAT THIS COMPANY HAS LOUSY CUSTOMER SERVICE. NOT ONLY DID I GET SHOES I HAVE SEEN FOR TWICE THE PRICE AT SPECIALITY STORES, BUT ZAPPOS DID "UPGRADE" ME TO OVERNIGHT SHIPPING FREE OF CHARGE. SO IT APPEARS THAT DESPITE THE "SO CALLED" CHANGES, THEY ARE STILL CUSTOMER ORIENTATED.
BradApr 20th 2008 2:36PM
This is pretty sweet...if you have a Discover Card, you can get 10% cashback by going through the shopdiscover website...pretty sweet to essentially get 10% off everything.
This could, however, end up being like when Amazon tried to do groceries...it just didn't work. They might be stretching themselves too thin.