Circuit City Botches GPS Install, $12k in Damages, Won't Pay Up

I just had a very simular situation with Walmart. I have a 2006 Kia Sedona and needed new tires. I wanted Goodyear tires and looked every where. Found them at Walmart, reasonably priced. A job for 3 techs should have taken 45 mins tops, it took 2 and half hours. They broke my TPMS sensor right off and tried to hide it. They tried to then say they didn't do it. Luckily for me, I have maintained my van with my dealership and I was just at my dealer 3 days prior to going to Walmart. After a month, they reimbursed me for the sensor, but my free tire rotations are no good with them! They don't even have the equipment to reset the TPMS system after they rotate the tires, WTF? I haven't shopped at a Walmart since.

Julie:

I doubt you were one of their better representatives. You can't even spell!

I had similiar Pioneer AVIC-D1 installed at Circuit City in Auburn Hills, Michigan. and had to go back 8 times before every function of the unit worked. The XM radio was broken by the installer on one occasion, the wiring harness ad been tore out and had to be replaced and towards the end of all of this on the 8th trip back there the installer accused me of intentionally taking the dashboard apart and the radio causing the damage so I would have to keep coming back. Also on the last time out there he put the car in the shop turned all the lights on including the headlights with the doors open and went to lunch for what I would assume was to run the battery down so the car wouldn't start when I went to leave.
They suck... bottom line

I had trouble at Circuit City as well. I bought a new laptop in May 2007 from there and they sold me virus protection that didn't even work with Vista. I don't even know how they got it on my computer. Then they couldn't figure out why my computer would go to a blue screen and restart. Glad I have a computer specialist in my future family

Sounds like you got what you deserved pal. Next time purchase the vehicle with ALL the options that you want FACTORY INSTALLED!!!! Then maybe you wouldn't be going through all this nonsense. Truth is, you probably leased the vehicle anyway and now you have no choice but to get it back in perfect condition.

I am not surprised. Circuit City's Firedogs installed Someone Else's Files on my computer and Deleted All of MINE. They also put the other person's laptop in for repairs on the SALE TABLE. AND GUESS WHAT?

NO RESPONSE FROM CIRCUIT CITY!! WE ARE MAD AS HELL!

curcuit city WILL NOT be around to see 2009' and you can take that to the bank

I can believe that repair bill, i bet Honda is saying it needs a new harness. That runs over $3500 and then you have the mechanical install which is about 5-8 hours at $80/hr. You are never supposed to mess with the wiring harness, the solder actually slows down conductivity which can result in an air bad delay or failure as well as a slew of mechanical problems. I run into this problem all the time with wrecked vehicles, where in the accident the harness was cut. The ins. co. will say to repair it, but if a dealer sees it, that vehicle will not be covered and they can not legally release it until it is up to par. We always put in a new harness esp. with the air bags, don't need that riding on my conscience.

Ignorant, stupid, idiot racists like "Joe" (see 3-31, at 8:54 P.M.)shouldn't be allowed to post here or anywhere else! They have no intelligence, no decency, no love for any other human being, and, obviously, no respect for themselves! Please, everybody who agrees with me, make a simple posting: "Ban Joe!" If enough of us protest, maybe he will slink back into his scum-filled hole!

Joe Dobbs says:
I am not surprised. The so called expert installer was probably some stupid little white boy who kissed ass to get the job. They shoould have hired a Mexican! Stupid ignorant white people. Don;t hate cause Mexicans get it done right.
++++++++++++++++++++++++++++++++++++++++++++=
Heck, havent you ever heard of RE-FRIED BEANS? The Mexicans couldnt do that right the first time either.

I have stopped patronizing Circuit City ever since they charged me an $87.00 restocking fee for returning a defective computer, they said I could exchange it but I lost confidence in the product. I subsequently bought a fine one at Best Buy. Incidently, that Circuit City in Dedham, Mass. subsequently closed down, the rest are not far behind.

stay away from circut city

Once upon a time there were many small shops with qualified personnel (mom & pop) who did everything they could to build a reputation and earn customers. But then the Box stores invaded the US and these same customers sold their loyalty to the box stores for a few dollars reduction in price. The mom & pop's went out of business but the Box stores shareholders demanded more profit. The Box stores fired the good techies, many who had come from the M &Ps so they could meet the demand for low price.
Unfortunately the lad with the damaged car is too young to know how competition used to work but possibly, if he hadnt been looking for the lowest price, he would have saved thousnds and all the hassle. Sorry, as usual, you get what you pay for.

I haven't shopped at CC since they laid off those employees who had the knowledge to sell.
I fired off a letter and told them never shopping there again. They said it was a cost cutting move. Well the CEO making 5 million a year plus bonus didn't take a cut in pay.
That said, I have had excellent service at Best Buy. Had to take my computer back for repairs. They are the BEST. Called Geek Squad. They gave me my warranty info over the phone, dropped it off at the store, and picked it up repaired the next day.
You will never get that at CC, I guarantee u

I've never been impressed with Circuit City. It seems years ago they forgot the customer. I can very seldom find a qualified salesperson in the store who really knows the merchandise. It seems they all are too busy visiting with each other and playing graba__.

Eric
Eden Praire, MN

If that was my car and Circuit City won't pay for their damages, I would be suing!!

Don't go to Circuit City. 2 Weeks ago I had them put in some memory in my lap top computer and they blew up my lap top and they put a used mother board in it and did not want to do that. I had to buy a new one last week over $1000.00. So use Best Buy they will stand behind there work.

I too, will never shop at Circuit City again. When ordering my Teenage son his stero for Christmas, we where told it would be to our home by the end of the week... Yeah, Right! 8 weeks later it finally arrived after threats of us going to the media, continually calling customer service, being interrigated as if we were crimminals over a $100 stero, requesting to talk to management and the person's on the phone continually told us that they have NO management available. What a Joke!! Never again.....

I know as a car auido installer that circuit city will have to pay for the damage because the work was done by them and the car is now unsafe for driving because the ecu is setup to the gps system and the car alarm system is set up in the navagion system.The wire splicing is ieligeal because of the unsafe damage will cause to the drivers. I was tought in school back in 1991 that this would become a problem to cars wire system from splicing.all cars as of 1990 needs to have a wire harness.this also brings up airbags also run the same network in the system to the ecu and dash. The air bags could have opened while driving.So the best thing to do is take your case to a lawyer and file charges for vandelisem,risk of life of car owners,breach of contract, pundive damages,also you can have the installers and the managers arested for puting you at risk in your car. you can have your car replaced, and sue the company $250,000 per wrong doing. so have your lawyer make a list. also have your lawyer report this to the BBB and the FTC, and the auto safty comision. Good luck.

READ ON LINE THAT C-C FIRED THIER KNOWLEDGABLE SEASONED EMPLOEYEES AND IS NOW ON THE WAY OUT. THIS SURE HIGHLIGHTS IT!!!