Circuit City Botches GPS Install, $12k in Damages, Won't Pay Up
For most GPS systems, installation is as simple as sticking a suction cup on the windshield or an adhesive disc on the dash, plugging in an adapter to the cigarette lighter, and hitting the power button. But, if you want something a little more flush and integrated, you have to go with a device installed in your dash. Unless you're the adventuresome type and know what you're doing, dashboard installation is usually a task best left to the professionals. We say "usually" because we've come across a case where paying someone else to do the install was plainly the wrong call, resulting in $12,119 in damages to a 2007 Honda Civic Si.
The woefully bad install job was done at a local Circuit City store, where "qualified" technicians were attempting to install an AVIC-Z2. The installer proceeded to cut the wiring harness from the stock stereo, twist and solder together a new one, drill holes in the heating system, scratch up the front windshield, and crack all the plastic panels surrounding the thing. Sounds to us like the guy who tried to install his home satellite system with a .22 pistol could have done a better job. The install is so bad that the local Honda dealership won't release the car, saying all the shorted wires are a fire hazard.
The most irritating part of the story is that Circuit City isn't ponying up for the damages. To date, the electronics retailer has only paid $3,190, about a quarter of the total damages, and is forcing the victim in question to deal directly with his insurance company rather than just cutting him a check. That is some seriously bad customer service, which we hope will be rectified soon in light of the atrocious publicity this installation-fiasco is generating for the chain.
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