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Study Finds One-In-Four Cell Phone Calls Suck

Study Finds One-In-Four Cell Calls SuckWhile we were never big fans of Verizon Wireless's "Can you hear me now?" commercials, we found that the TV spots did sum up many of the frustrations many cell phone users at the time were having with their carriers: Poor signals and even poorer call quality.

In the few months since we last saw one of those ads, our marvelous advances in technology have solved all concerns regarding call quality, right? Not really, apparently, since a recent study from Ditech has found that 23% of all cell phone calls do not meet industry standards for quality.

Interestingly, though, the carriers themselves weren't necessarily to blame for the poor quality. Instead, the phones were the culprits.The leading reasons for poor call quality were ambient noise and echo, both caused by handsets unable to separate callers voices from other outside noises.

Carriers are still ultimately the ones who should take the blame for the poor quality, though. They are, after all, the ones who push cheap or free phones with poor internal components on their subscribers.

From Consumerist

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Tags: Cell phones, CellPhones, customer service, CustomerService, Quality

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