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New TSA Blog Fields Complaints About Airport Security
Can a security operation do its job and be transparent about its policies at the same time?
That's the challenge for the Transportation Security Administration as it launches its new blog called 'The Evolution of Security,' where in just a couple of days, more than 700 members of the public have already posted comments on issues ranging from the varying sensitivity of metal detectors to the sometimes mysterious application of rules and regulations to people just trying to get to their flights on time.
The blog's goal is to "facilitate an ongoing dialogue on innovations in security, technology and the checkpoint screening process." In the early going, hot topics range from "shoes and liquids" to "inconsistencies" -- basically the common concerns of airline travellers today.
The site's motto? "Terrorists Evolve. Threats Evolve. Security Must Stay Ahead. You Play A Part."
TSA Administrator Kip Hawley writes that the blog was created to field questions from the public and provide answers, with the overall goal of getting passengers and the TSA "back on the same side, working together."
TSA personnel can't take the time to answer questions while doing their jobs at airport security checkpoints, so the blog was created as a way to explain policies to the public and take suggestions.
The comment policy is pretty straightforward. The TSA states the blog is for facilitating "an ongoing dialogue on innovations in security, technology and the checkpoint screening process." It will not post comments that are vulgar, abusive or off topic, which is common practice for moderated blogs.
Hawley asks for patience and good humor while the blog is in its early stages. Maybe that's good advice if you're standing in a long security line at the airport, too?
From Computerworld.
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Comments
102
Subscribe to commentsbutchMar 11th 2008 11:14PM
Its about time the TSA CAME UP WITH A SITE TO VOICE OUR COMPLAINTS AND VENT OUR FRUSTRATIONS. MY DISABLED WIFE AND SON TRAVELED TO NEW YORK A MONTH AGO. ONE OF THE SCREENERS INSISTED ON OPENING MY SONS SPARE FEEDING TUBE KIT. IT WAS IN A CLEAR STERILE PACKAGE. HE WAS GOING UP THERE FOR A PROCEDURE WHERE THE DR.S WERE GOING TO REPLACE IT. AFTER THE STERILE PCKAGE WAS COMPROMISED IT BECAME USELESS. TO MAKE MATTERS WORSE, THE ONE IN HIS STOMACH RUPTURED AND THERE WAS NO REPLACEMENT READILY AVAILABLE. THAT SCREENER JEOPARDIZED MY SONS LIFE AND HEALTH. THERE ARE SOME SCREENERS WHO HAVE NO BUSINESS BEING IN A POSITION OF SUCH AUTHORITY
CherylDec 2nd 2008 12:56PM
Today, my teenaged daughter travelled back to New Orleans from Atlanta. She travelled with same carry-on bag, a purse, and a clear zip-locked bag that had 3 oz bottles of liquid hair products. My daughter experienced no issues travelling here for Thanksgiving, but on the return to New Orleans at Hartsfield Airport, my daughter had her bag searched and she was pulled aside and frisked!!!! Yes, my child. They took her hair products citing that it was not in compliance with security. It is my understanding that 3 oz bottles in a clear zip-locked bag are acceptable. Did that change in 5 days? Someone, please advise as I am shocked & angry at how those TSA people scared my child by touching her in that manner today! Help!!!