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Microsoft Calls Customer Back 10 Years Late
We knew that Microsoft's customer service can sometime be a little lackluster, but never did we imagine it could be this bad.
On January 7, 1998 Brian, or BIC as he goes by on his blog, called up Microsoft tech support with an issue. At the end of the call his issue still wasn't resolved, so the Microsoft rep put a note in the system to call Brian back the next day. Sadly (or hilariously) the tech wasn't paying very close attention, and instead of typing 1/8/98, missed the '9' and entered 1/8/08. So right on cue, 10 years late, Microsoft started calling Brian back at his parents house, where he hasn't lived for years.
We realize it was a simple mistake that could happen to anyone, but you'd think the rep would have double-checked the data before picking up the phone.
From Consumerist
Related links:
On January 7, 1998 Brian, or BIC as he goes by on his blog, called up Microsoft tech support with an issue. At the end of the call his issue still wasn't resolved, so the Microsoft rep put a note in the system to call Brian back the next day. Sadly (or hilariously) the tech wasn't paying very close attention, and instead of typing 1/8/98, missed the '9' and entered 1/8/08. So right on cue, 10 years late, Microsoft started calling Brian back at his parents house, where he hasn't lived for years.
We realize it was a simple mistake that could happen to anyone, but you'd think the rep would have double-checked the data before picking up the phone.
From Consumerist
Related links:
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- Netflix Customer Service Drops E-Mail In Favor of Real People
- Get Ya Answers at FixYa
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Comments
3
Subscribe to commentsplatypus08Feb 4th 2008 8:26AM
We seem to forget that people still are the "End Users" of technology. Computers do not think for themselves.
Now imagine this that happened with MS, happening in the Legal System. A clerk adds a zero to a one year sentence and you are in deep s***.
Pat KenmirJan 18th 2008 4:31PM
This is a joke? RIGHT?
techmomJan 18th 2008 5:11PM
That doesn't suprise me, it took AT&T a week & a half to call me back when I had a problem with my wireless card.